Everything, service sucks, they got the order wrong and blamed us. The donuts was wrong and gave us another wrong donut. Ordered q0 tim bits and got 6 only. Paid got strawberry watermelon and he said move one and we asked about the the strawberry watermelon and he said we don't hv and whip cream and if we still wanted it? We said yes because we already paid for it. We ordered donut with a hole cream inside chocolate chips sprinkled on top. He gave a donut with nothing inside and sprinkles on top. We again asked for the rght donut and got boston cream. He said he would give us a second donut free this time. We only asked for the donut we paid for. Very rude and my american relatives can't believe Canadians could be this rude. Training and ordering the right stuff is needed. read more

I come to the Dunlop dr Tim Hortons in the morning and afternoon. I love going there when Christine is there in morning always get an awesome friendly good morning. she makes my day when I go in afternoon it's the complete opposite with staff. stay awesome Christine it's not an easy job thanks read more

I am typing this review to express my concerns about your customer service at your Hart and Dunlop Street location. We arrived at Tims today (Thursday, Sept, 18th at around 11:45) and were completely ignored. There was only one other person at the counter when we arrived. We were not even acknowledged by the staff. it took them over 5 minutes to even notice anyone was waiting. The staff was just standing behind the counter talking and not paying attention to whether or not they had any customers. We finally had to let them know of our presence before they reacted. This is not acceptable customer services. Once we were finally service, the place became very busy with a lineup right back to the door. The staff still not pay any attention until a gentleman in the lineup spoke up. We are very tempted not to go to this location again. The customer service at this location has to improve tremendously before we go back. This happened to us yesterday as well as in the past. We are regular customers to this location. Even our orders were wrong. Your staff needs to have updated training on customer service. read more

Oh please put one of these places in California! Most Americans don't understand how incredible Tim Hortons is. I've visited this one because it's a few blocks away from my sister's house. Every time we visit her, we visit this Tim Hortons. It's like visiting family. Americans- take note, here they aren't called "donut holes." No. Here they are called "Tim Bits." I had a frustrating experience the first time I tried to order a box of donut holes. (BTW, both 'donut' and 'doughnut' are acceptable spellings.) I said, "May I please have a box of mixed donut holes?" To which the girl replied, "Soory, what?" ('Soory' is Canadian for 'sorry'.) Me: "The donut holes...may I please have a box of mixed ones." Her: "Soory, we don't have donut holes?" (And yes, most statements sound like questions in Canada.) Me: "Those things there [pointing to the shelves of donut holes]." Her: "Oh! You mean 'Tim Bits'?" *Sigh As if she couldn't have deduced that donut hole = small round donut-like pastry called "Tim Bit". Ok, so that language thing aside- the TIM BITS are addicting and delicious. As much as they might look EXACTLY like donut holes, I have to admit that they taste better than American donut holes. Now for the coffee- oh sweet taste of heaven! It doesn't matter if it's hot, iced, or ice-blended (quite similar to the SBux Frapp), it is always a hit!!! Seriously, do they put an illegal substance into the coffee and donut hol- oops, I mean Tim Bits? Why do I sit here at my computer in Southern California, CRAVING a sip of Tim Hortons coffee and a nibble of a Tim Bit???!!!?? Why can't SBux do the same thing for me??? Do I really have to visit Canada (or a couple of the North-Eastern states) to have a Tim Hortons fix????!!!! I can't say much about the parking or customer service. Nothing stood out over the other 423,789 Tim Hortons that I drove past when passing through Barrie. They all look pretty much the same. They all have pretty much the same polite Canadian High School aged employees. They all have the same addictive ingredients. PLEASE PUT ONE IN LOS ANGELES!!!! I promise you that you'll make money from my patronage alone!!!! read more

I know what you're thinking... it's Tim Hortons! I don't make it a point to review Timmies but maybe I should because I have getting some shitty service at Tim Hortons in my neighbourhood... I am glad to say this was not the case at this location. - Conveniently located right next to the 400 hwy - The drive thru was quick - The order was understood and delivered accurately - The had Ice Coffee!!! (big plus in my book) - My muffin was fresh - They offered a tray - The woman at the window actually smiled at me! read more

We call them Tim Bits here not tid bits FYI! Wondering why you didn't go to Starbucks for a bucket of Timmy's old coffee grounds they get in the dumpster.lol Sor-ry! BYOC next time and leave the womd's at home! We don't like your mayo on everything either and your Canadian Bacon is American pork sausage roll sliced and boiled, I think! Tim Hortons is a Canadian Icon, just like your Statue of Liberty only not as tall! But we love him just as much, cause he played hockey for the Toronto Maple Leafs before you guys butted in and bought all the good players just like the Avro Arrow and NASA! Trying to start a Holy War? With Canada???? Over my Tim Hortons you will! lol :) read more

These people question you if u bring back a coffee they made wrong. Allows huge bus to park in the entire parking lot ..no one else could park at 7am ..went through drive through but the ahole that parked that bus had the bus on with the loud engine and exhaust up against the speaker in drive through to give your order. Server was asked to ask driver to please move..said we can't also he couldn't hear us nor could we hear him had to repeat the order 3 times having to yell it. Server then tells me he didnt appreciate me yelling at him. Are you kidding me? We waited 11 mintues for 2 coffees with 3 people in front of the line.We yelled over top of the bus engine !!! Very upset...that we should NOT starr our day with problems at Tim Hortons. Last complaint no garbage cans ..litter everywhere. read more

Terrible coffee, average food. Staff who should be retired and not working in a fast food joint. I can't believe that people queue up for this shit. read more

i frequent tim hortons often and have been to many locations in barrie. the 297 dunlop st west is by far the worst location for customer service specifically the drive through. i emailed the owner the first disgusting experience i had and did not receive a response. i stopped going to that location even though its a 5 min drive fron my house. i made the terrible mistake of going back and had another terrible experience was told manager was on holidays which explains a lot and the other young ladies who came to window as i was making a complaint actually spent 5 mins at the window making excuses for her! in this case i was 100% right but the owner should start teaching the staff the old motto of customer always being right as this is a service industry.needless to say i will never visit that tims location again. shame on manager for hiring these rude ladies and shame o. the owner who seems to think rudeness is okay because it tim hortons. one day you or your loved ones may be on the other end of this behaviour in their travels if not already and that will be well deserves karma read more

I lived in Detroit for 3 years but never ate a meal at a Tim Hortons, just had their ice cap, wasn't impressed. Figured I was in Canada where there is a s*&t load of Tim Hortons, so why not give this place a try again. I had the chicken salad sandwich with beef noodle soup, both were bland as hell! I told the girl I was ordering from, that this was my first Tim Hortons meal. She was so excited that she told all her coworkers and they all got excited. She advised me of all their items I needed to try, I just decided on the sandwich & soup combo. FYI they sell bake goods, doughnuts, bagels, muffins, & I guess their coffee is something to write home about. The people behind the counter were just staring at us while me & my hubby dined. Hubby had ham & Swiss with mushroom soup, overall he wasn't impressed. He said that the ham was too salty & the mushroom soup was whatever. Will I go back, well in Canada they're in every corner, so probably on my next visit up North. Also another important tid bit, not sure if all Tim Hortons only accept Mastercard when it comes to credit cards, but this one doesn't accept good ole Visa, strickly Mastcard, wtf! read more

I have osteo-arthritis in my hands so I buy Tim cards so that I don't have to fumble around trying to get change with my sore hands. Now at the Timmies in Barrie the employees want me to hold their machines and swipe my card which is just as painful as fumbling for change. Whem I ask them to do it for me I'm being told that they are not allowed. I know that this procedure has been put in place because of some folks falsely accusing your employees of over charging on their cards but your solution is not helping me at all. read more