We've gotten food here twice and once there was hair in our donuts(we thought it was a one off as even though it's kinda gross, mistakes happen) but another time there was quite literally a bite missing from one of our donut holes...complete with teeth marks, so we know it didn't just break off or was misshapen. I question how clean and safe this place is. We won't be back. read more

Not only were they goofing off, with the drive thru worker having whip cream all over this face. At the window I ordered all blueberry glazed donut holes for my refill in my halloween bucket, i said if they couldn't do all blueberry, they could throw in some chocolate glazed. they handed me the bucket and it's filled with regular glazed, sprinkle glazed and like 3 chocolate and 3 blueberry. If I would've known I was going to be given assorted i would not of wanted the donuts. read more

Tim Hortons - The only chocolate and 1 blueberry. The bottom was just filled with regular glazed donuts. - Coffee & Tea Near Me - Allendale, Michigan

The line is insanely slow more times than not & you can order the exact same drink 10 times & get 10 different drinks. Yesterday 1 cream gets you a pretty dark drink, today it's perfect, tomorrow it's a cup full of cream with a splash of coffee. The location is so convenient but everytime I'm stuck in line for 20-45 minutes just to get a surprise drink I think, "never again!" Then I come back the next day hoping for the best :| read more

Tim Hortons - 1 cream - Coffee & Tea Near Me - Allendale, Michigan

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Honestly, place sucks. usually I like Timmy's but this place consistently has gnarly food and there drinks taste like someone dumped the whole thing of syrup in with a splash of coffee - I asked for one less pump then usual too. Also the people working are kind but incompetent. read more

Every time I come here, I order the same drink but it tastes different every time. The food is always stale and your coffee will have grounds in it and taste like dirty water read more

Even at six in the morning, when their supply should be at top stock, they still tend to run out of food very quickly. Unacceptable! I live right down the street from here, and haven't even been in a couple of years, because the trend is always the same. It's also time to take the coldstone sign down, because they don't even have ice cream anymore! read more

I got a sand-which that was literally inedible. It was so burned and I was late for class so I didn't have time to take it back, and the customer service never reached back out to me. DO NOT order their breakfast sandwiches. read more

Tim Hortons - a hot dog in a wrapper - Coffee & Tea Near Me - Allendale, Michigan

I love Tim hortons. In fact, it's one of my go-to places for a coffee and a bagel, but I am severely unimpressed. Everytime I go, the workers seem annoyed when I am ordering. They never have the food I want and are out of almost everything anytime during the day. When I ask what they do have, the workers again seem very agitated. It makes me sad because I really love Tim hortons, but unfortunately Biggby will have to do. read more

Always fresh always good. Love me some Tim hitting any where any time! They have x large size which helps on those days when you need an extra jolt of energy. Don't hesitate to ask for something they don't have on the menu - they will try to accommodate your taste buds. read more

Tim Hortons - the inside of a fast food restaurant - Coffee & Tea Near Me - Allendale, Michigan

Every time i have gone to this tim hortons my order has been wrong, or food items have been missing even though i was charged for them. Their menu is also not updated so when i tried to order the "new" irish cream cold brew they said they no longer have that item. read more

Worst customer service, in west Michigan and that perfectly matches the speed and friendliness of the service provided here. If smelling exhaust fumes for ridiculous periods of time is your thing than Tim hortons in Allendale will be your joint read more

I love tim hortons, but this location is AWFUL! Customer service is terrible, they are never nice and always seem annoyed to do THEIR JOB. Never get anything right either, I will order one simple thing off the menu and out comes a completely random thing. Once I kindly correct them, they seem even more annoyed and mad like it is my fault. I am done going to this location. read more

Always out of everything, also very slow. I understand because of covid shipments aren't as frequent but it's still really disappointing when my first, second, and last options of what I want are always unavailable read more

The avocado toast they gave my girlfriend was burnt, when she asked for a new one they gave her untoasted avocado bread. I asked for a bacon and egg breakfast sandwich and they gave me sausage. On top of all this we waited in the drive thru line for 30 minutes, then when we were at the window, the employees were just goofing off. read more

We have food allergies, ordered the egg white bite without realizing it had cheese. After ordering we asked, found out it did. The guy putting the food together went above and beyond to accommodate our needs and was super attentive even though he wasn't the one taking our order! Thank you!! read more

Absolutely awful customer service. I had a woman wait on me this morning and she did not say a word. Not Hi, how ya doing, Have a nice day. NOTHING. She was so rude. On the plus side I did get the correct order. That she practically threw at me... read more

Unprofessional employees . Several times I went to buy coffee they are claiming their machine is not working 30 min before they close I find out that workers when they clean coffee machine they don't want to use it again . Terrible experience several times I won't go there again . read more

I gave this only 2 stars but a month or two ago I would have given them 5 stars. Ever since they opened here in Allendale I have purchased their lattes almost daily. Quick service!!!! And it was deelish. Then they got a new machine which supposedly dispenses expresso when making lattes. Can't even drink the stuff now. Dumped $7 worth of bitter nasty coffee out. The first time I thought it was just a mistake, but yesterday got me second undrinkable cup of latte. Hope they change something fast, Maybe just too many shots of the expresso in the large latte recipe? Please, I want my old coffee recipe back! read more

As a longtime Tim Horton's fan I am very pleased to see one open locally. They have been open for about a month now and are still experiencing teething pains. The ordering seems to get lost in translation as sometimes coffee will have no sugar when requested via the drive thru (happened three times). Bagels are good, but sometimes they are not toasted enough - kinda chewy - so I order them 'double toasted' . The panini's we have had were very good. I bet that Tom Horton's will be a great addition to the community ..especially as they get more consistent in their operations ~ wishing them well....as I drink my Tim Horton's brew :) read more

Tim Hortons - a logo for tim hortons - Coffee & Tea Near Me - Allendale, Michigan

I stopped coming to this location 3 years ago after having consistent horrible customer service. Every time I visited this location, something in my order was wrong and I ordered stuff straight off the menu- nothing crazy that would be easy to mess up. I recently decided to give this place another shot only to find that nothing has changed. My order was wrong and when I kindly pointed thus out to the employee, I received attitude instead of an apology. I also noticed how dirty everything was behind the counter. Food/drink spilled all over the cabinets, floor looked like it hadn't been cleaned in days, even the coffee machine was gross looking. The owner clearly doesn't take pride in this place which is extremely unfortunate. The location downtown on Fulton is a million times better than this one. I love Tim Horton's, but the Allendale location will not be receiving my business. read more

Went through the drive thru and only received one correct item. The guy at the window told me all of their bagel and cream cheese options and when I asked for one of the options he immediately told me they were out. I ordered an 2 everything bagel with cream cheese toasted, one vanilla dip, one chocolate dip, and one cruller. I received 2 plain bagels untoasted with the wrong cream cheese, and 2 of the wrong donuts. Very disappointed with the customer service given as well. I will not be returning to this Tim Hortons. read more

Complete disaster time after time. Never gets better but limited on options close to me.

Can they not hand me an insanely hot cup of coffee with no sleeve through the drive thru window. This coffee is too damn hot bout burned my hand right off! read more

This tim hortons blows. I go through all the time and they always forget items, get them wrong, and subsequently overcharge. Today and yesterday they've forgotten items or made them wrong. I paid 4 dollars for a wrap and they didn't even put the hash brown in it, and my roommate and i ordered the same exact coffee and got two completely different drinks. fuck you tim. read more

They literally never have anything on the menu. I tried to order a chicken panini and they said they can't give me one because the chicken wouldn't be ready for 10 minutes. Then I asked for a breakfast burrito and they said they don't serve hash-browns anymore. Then I asked for an everything bagel with cream cheese and they said they are out of every thing bagels. All of these things are on the menu and yet I couldn't order a single one. Horrible service. read more

Very nice! I ordered some donuts and some coffees. The coffees were delicious and the donuts were great for a fast food Place. They have fast service for a tim hortons and all wear masks! read more

90% of the time when I order a cafe mocha and ask for whipped cream I never get the whipped cream. Even after repeating it. Sometimes when I order a sandwich I get the wrong one or a wrong donut. This is the only drive thru coffee place in the area and you can't even get it right. read more

Tim Hortons is consistently great coffee. This location is also quite cozy inside. I loved the fireplace and chairs. I wish we had Tim Hortons back in Austin, TX. I can't eat the food, but it looks and smells amazing. I just came for the coffee. I will pick Tim Hortons coffee over Starbucks any day. It lacks the bitter quality of Starbucks and doesn't need sugar, milk, and all that extra nonsense to make the coffee drinkable. Great service as well. read more

Great ice cream here.. The worker Jenna was very very busy but just kept smiling and getting customers served. Food is great here too.

So bad. They never have anything you want at this location. Just left there and attempted to order a toasted bagel. They said, "Sorry our toaster is down!" then I attempted to order a breakfast wrap, "Sorry our panini machine is down!" I attempted to order a particular muffin (10 AM) and they said "Sorry we are out of that type of muffin!" We left and went somewhere else. This is the common theme at this location. The manager is horrible, and they never have anything available. read more

Waited in line for 30 minutes for donuts. They should definitely have a separate line for coffee and donut orders. We ordered and paid for 14 donuts and only received 12. I was very surprised that Allendale didn't have more donut options. read more

I mean, it's Timmy's. Staff is always friendly even when I stop by at 6am before work for coffee.

Tim Horton's is my favorite fast food chain, but the past 3 times I've been here (all in the past 4 days) they have gotten my order incorrect without ever asking to confirm my order is correct on top of never having the proper bagel or bread to be included on my breakfast sandwich. Bad employees and a stain on the name of Tim's which I so desperately love. Close it. read more

Glad to have one open up locally. Great coffee. Breakfast food is just ok. One thing that chaps me are the coffee lids. They are cheap and flimsy, and the cups are too thin so ask for a jacket. I have learned the hard way to be cautious with these cups/lids as I took the coffee-lap bath. read more

Simply the best coffee in Allendale. Quick, friendly and very excellent customer service. Dough nuts are made fresh.

I was looking forward to my iced coffee so much; I happily waited 20 minutes in the drive-thru for it. When I drove away, the first thing I wanted to do was shove a straw in that baby and taste the nectar from the gods. I quickly realized that I didn't get a straw so I turned around and decided to go in thinking it would be faster. The store was crowded with customers and there was no order. It was impossible to tell who was in line waiting to order and who was waiting to receive their order, so I stood relatively near the register and waited another 5 minutes to be helped. When I finally had my straw and was on my way I tasted my coffee it was sour and watered down. I was so sad. So much trouble to go through for such horrible coffee. I'd rather have wasted it than gone back to the store and waited again to explain to someone my situation. read more

I went to Tim Hortons about an hour before I was supposed to start work and figured I would have enough time to sit in the parking lot and enjoy my food since I have a long commute to work. It took over a half hour for them to get through six cars. I got extremely frustrated since the clock was ticking and the line was not moving quickly at all. At first I thought the people ahead of me had just ordered a lot of food but when I finally got to the window, every single employee was standing around doing nothing. I would understand if they were swamped with orders and were working as quickly as they could, however the employees clearly made no effort to get things moving. Because of this I was late to work. The food was good but I wasn't able to enjoy it because of how slow their service was and I needed to get to work quickly. I was extremely upset considering it was noon and a high traffic lunch rush. You would think they would make more of an effort because of this. read more

First time I tried Tim Hortons after a friend told me how great their coffee is earlier this week. Very disappointing. I ordered the specialty breakfast sandwich, steak and egg three cheese bagel with hash browns and a medium hazelnut coffee. The sandwich was ready before I even finished paying which I thought was a little weird because it only took about one minute to pay. First bite and I knew why. The egg and bagel must have been precooked as they were both cold and the steak was luke warm at best, the hash brown was stale and to top it all off I've had better coffee at the gas station. Will not be wasting money on breakfast at Tim's again. read more

Every time we place an order - even if the order is repeated back, something ends up wrong. Ordered 5 breakfast sandwiches and 4 of them were wrong...on Par for the service provided at this Tim Horton's Location. read more

Most the time good. Rarely not so good. Coffee good. Hasbbrowns good. Donuts pretty good. Timbits good. Iced coffee good. Turkey sandwhich good. Soup good. read more