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    Tim Chen, MD

    3.3 (6 reviews)
    Closed 8:30 am - 5:00 pm

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    1 year ago

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    2 years ago

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    3 years ago

    Dr Tim Chen explained the everything clearly. No rush. He is a very confident doctor. thank you.

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    2 years ago

    Poor phone system. On hold for 30+ minutes. Clicked for call back instead of waiting on the line, no one ever got back to me.

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    4 years ago

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    Dana Y Pan, MD - Pacifica Digestive Health - Dr. Dana Pan

    Dana Y Pan, MD - Pacifica Digestive Health

    4.4(7 reviews)
    1.6 miBoyle Heights

    Dr.Pan is one of the few gastroenterologist who really shows some of the valuable qualities one…read morecould imagine for a good doctor. He is not only professional, knowledgable, but also personable. The medical system was so confusing in the US, as the only person who speaks English in an immigrant family, I've accompanied my family going through many of the medical exams and procedures, often had more frustrations and disappointment than assurance. Dr.Pan was one of the best doctors I've ever encountered who's really worth the respect and gratitude. I hope there would be more physicians who can exhibit the professionalism and CARE at such level as Dr.Pan, it was a relief to know your health will be left in good hands instead of just being labeled with a case number, spending more time with the nurse taking vital signs instead of actually get questions addressed by the doctor. I've experienced persistent rectal bleeding and pain, while my Primary Doctor sent me home after a three-minute appointment with a prescribed laxative, which barely improved my situation. I was nervous as the pain progress and was too embarrassed to discuss it with others, I turned to Google for help, the information online only worsen my concerns and left me with even more questions. I was SO Glad that I was treated by Dr.Pan at the inSite Digestive HealthCare at the SGV office after weeks of suffering. He really took the time to listen to my concerns and discuss the possible solution for my case. The initial consultation went so smooth that I felt like I was just having a conversation with a caring family/friend. Besides his excellent bedside manners, Dr.Pan did efficiently resolved my situation with two quick painless procedures, he knew what he was doing as an experienced specialist. What impressive about Dr.Pan was that he actually remembered his patients personally, not just their names on the chart, but topics they've had during previous appointment. I expected that doctors having those convo out of professionalism, but didn't expected them to actually remembered or even care. When Dr.Pan asked me about how my study plans went which I've only mentioned once two WEEKs ago, I was surprised. Dr.Pan truly did care and remember his patients, and it SHOWs. During the wait time, while I got to observe how he interacted with the other patients, without surprise, he greeted everyone with kindness, patients and staff, elder or young. Dr.Pan is fluent in Mandarin Chinese, and he also speaks good amount of Spanish. He would greet the patients in their native tongue when the patients arrive, asked whether they've improved since last visit. and personally explained the post-procedure care and answer questions before patients were released. I've accompanied my mom to get her regular colonoscopy done at another health center earlier this year, and she was discharged with two sheets of paper without a word with the attending gastroenterologist, yet now I know whom to ask for in the future if anyone who have get GI problems that need to be well taken care of.

    On the surface this looks like a very impressive doctor. However the practice he works out of is…read moretotally unconcerned with the patient experience. I booked the Boyle Heights off because of its location. When making the appointment they do not tell you the procedures are done farther away in Arcadia. They don't tell you that when you arrive. You spend 25 minutes filling out forms to see a nice nurse for about 10 minutes who only asks you questions then leads you back to reception where they finally tell you the appointment is in Arcadia. Then they hand you papers with all the crazy awful information that should have been brought up in the appointment: if you're vegan, you basically can't eat anything for a week before. Instead of a prescription colon cleanse, they want you to buy some over the counter stuff including Gatorade. Obviously they're not concerned with sugar consumption. They also switched doctors without telling me. It obviously didn't occur to them the patient who has to endure this invasive procedure has a right to know all these details before they walk out the door with all the bad news on a handful of papers. Totally inconsiderate of the patient. The doctor may be great (I'll probably never know) but the practice is not recommended. It's all about their convenience and your side doesn't matter.

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    Dana Y Pan, MD - Pacifica Digestive Health
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    Alan J. Naim, MD

    Alan J. Naim, MD

    4.8(17 reviews)
    20.1 miReseda

    My colonoscopy went great and very easy to communicate with. The entire experience was great and…read morewould highly recommend.

    I waited a month to get an appointment to see Dr. Naim. I had/have been dealing with serious GI…read moreissues for the last 6 months which I was looking forward to talking to the doctor about. This doctor saw me for a grand total of ~maybe~ 7 minutes. And this was as a first time patient, too! He didn't let me get a single sentence out, cut me off every time I spoke, and told me that what had been happening for the last couple months didn't matter -- only what my symptoms are "today." He didn't want to hear about any of the details that lead up to me being there, which would've took 5 minutes for me to explain to him. He just wanted to get to the next patient in the room, and didn't care at all about me. All he did was order me a colonoscopy/endoscopy because I told him about my family history of CRC, but I was so anxious and disappointed after this appointment that I canceled it and the follow-up afterards. Instead, I found a great new GI in Newport Beach, CA, who had a 30-40 minute consultation with me as a first-time patient, listened to my issues, explained things really nicely to me, and gave me a full plan/regimen out the door. He also ordered me the same colonoscopy/endoscopy, which I scheduled and will be doing soon. I left this new doctor's office feeling much more relieved and prepared about what to do next, and listened to/seen. If I were you, I would think twice about wasting your time for an appointment to see Dr. Naim. I was not happy with him or his practice at all, and would not recommend him to anyone I know.

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    Tim Chen, MD - gastroenterologist - Updated May 2026

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