Dr. Chu was nice and patient with us. He slowly explained what we needed to do prior to doing a colonoscopy.

I saw some bad reviews about Dr Chu, but I did see one review that said if you want a doctor to get the job done, he is the one. I made an appt and he saw my sense of urgency to get the colonoscopy done. I saw him on a Monday and had my colonoscopy done the following Friday. He explained everything well beforehand and followed up with an appointment with my results, pictures and next steps. I will agree that the office is really busy and can seem like they are not professional but I took the initiative to make the phone calls, leave messages and send emails and it worked for me. Bottom line is, if you are looking to make friends, he is not for you. I you are looking for someone that knows what he's doing and will take care of business without beating around the bush Dr Chu is the one. read more

I recently underwent a colonoscopy by Dr. Chu. He is straightforward and efficient. His report included very clear, color pictures that I really appreciated. I understand that some people experience difficulty reaching the office by phone, and I had some issues with this. However, I could reach the office most of the time, especially later in the afternoon when they are not busy with patients. read more

Everything went very smooth and good. No problems and I did not have many questions. Good plentiful and free parking. The procedure was scheduled and the medicine was ordered correctly and everything was on time. I feel that probably not many people that have good experiences bother putting a review so you will see some negative ones which people will tend to be more likely to put, but they are probably not many compared to all the people that he sees so I wanted to add my positive review here. Even the surgery center that I had it at (Arcadia Outpatient Surgery Center) was pretty good overall. read more

No nonsense doctor straight to the point and very informative . Lady on the phone is super nice and knowledgeable but had to try several times to get someone to answer, don't bother leaving a message they won't respond. read more

Today I am seeing my G.i. specialist for probably the last time. Although, I'm being sent to a new G.i specialist at USC I will be grateful to the team here finding the cause of my symptoms and not dismissing them like my prior specialist. The staff is & has been a professional and empathetic group of people to interact with as well as dr. Michael Chu. Everyone who feels something not quite right inside will find answers here in a professional and compassionate manner. read more

Michael Chu, MD - A business card, my abdomen specialist.... - Gastroenterologist Near Me - Arcadia, California

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Michael Chu's team is very irresponsible ，phone call can't get through, email doesn't reply, they won't reply you everything, they should be closed permanently. Don't come here read more

Well, this is my first time in my whole adult life that I had to tap into government assistance for healthcare benefits. Although I am on Medi-cal, my PCP referred me to Dr. Michael Chu to get scoped from both ends. I had my televisit with Dr. Chu, after informing him that I have a history of polyps in my stomach and colon and that physicians that accept PPO insurance have recommended that I get scoped from both ends every 5 years. Dr. Chu advised that a colonoscopy is all that is needed. I recently spoke to my PCP and he could not understand why Dr Chu would not perform the Endoscopy even though my PCP listed it on the referral form. I called and emailed Kathy at Dr. Chu's office multiple times with no response to understand, and or make arrangements for the Endoscopy. I hope they contact me before my procedure or else.....to be continued. read more

Very irresponsible office girl. I don't think she should answer the phone before she does care; instead, you want to see Dr. Chu or not. It took me almost a month to email patient application forms because she didn't send you a complete form at once. Once you completed the forms and waiting and waiting. You don't hear until I called back the 3 Two weeks, she said I had not completed the, I told her I did & when she found it, she said they r too busy to call back. This is crazy. I already had a schedule three weeks ago, and she screw-up with irresponsible. Now I have to wait for another 3wks later. I hope dr. Chu knows what is going on in his office. " DO NOT RECOMMEND." read more

I was going to leave a five star review for the video call I had with Dr Chu and the colonoscopy. But the follow up after has been ridiculous. I need to have genetic counseling and was told my Dr Chu it requires bloodwork. But their office submitted the wrong code to my insurance. When speaking to Dr Chu's office the receptionist didn't have any answers and instead of getting them, literally just said well I don't know. Unacceptable. read more

I was not really impressed with Dr. Michael Chu in the office. My primary Dr. sent me to him for colonoscopy. But the procedure itself is what really bothered me. During prep, he sat in the corner reading while nurses and others prepared me. He was completely removed from my care. Never came over to say hello before I was put under anesthesia. Never showed his face after I woke up. I've had recurring pain since that procedure and am left wondering if some kind of damage was done. He's in it for the money folks. Zero bedside manner. No compassionate care. read more

He scheduled surgery for my mom twice and cancelled last minute both times and she has been throwing up throughout this whole process and never resolved the issue ... extremely disappointed coming from someone who is also a healthcare professional... read more

Worst reception staff you can get, the girl is rude, lousy and irresponsible! I hope Dr. Chu aware of this issue.

I nearly backed out when I saw the negative reviews, but being there were only 6 reviews and he's been doing this 39 years, I decided to look past the negative and assumed that only the complainers were the one's to make a fuss. The staff was very nice to me and they answered all my questions. I was very nervous about the colonoscopy, but they made sure I was comfortable and talked me through it. The experience was much better than I expected. I have no problem recommending anyone to this doctor. He's pretty much there to just do the job, not chat and hang out. His staff preps you and he's ready to begin the procedure. I actually saw a negative comment based on that. I was so happy, that I'm taking the time to leave a review. If you're worried, don't be. read more

I was having persistent dull, stabbing, painful stomach pain for months. I took famotidine for months and pantoprazole without any luck. My pcp referred me to specialist and I am medi-cal, full scope. In October, the doctor was nice, he asked me to do endoscopy, ultrasound. My ultrasound must have come very good but heard no words. It was ok to me. My mom told me to wait and not doing endoscopy. After calling to cancel endoscopy due to my mom suggestion, it was so hard to ask the office to place a new authorization, due to receiptionist was rude, diminishing, and saying that I needed to see the doctor first. It is true, that I needed to see the doctor first, but how can he tell if I have something wrong from physical exam? The receiptionist did not even mention that I had a prior authorization. It was approved before. Though, I was sure I would not have cancer, I would like a caring office that supports patient and will not deter sick patient looking for help. I changed my mind in January, because I was helpless as my stomach felt so worse. I needed doctor to explain what happened to me. The receiptionist even pretended to forget and did not read my profile, pretended to be mistaken me with other patient (she was thinking I wanted to be important, so she revenged by pretending to forget about me, instead I was really sick and needing diagnose), pretended to ask if I had colonoscopy, which I realized clearly, she was laughing about it like she had mental illness. Luckily, after I reminded her that I had authorization already, they were nice to schedule me fast and in 1 week, gave me an endoscopy for first thing in the morning. I now thank the doctor and other staffs very much. The nurses were so kind and attentive when putting me with anesthesia. The endoscopy was fully safe. After that, the nurse said it was normal. Weeks after that, there was no explanation of what's going on. Of course, I have no cancer, if that's what normal means. But normal by my own understanding was even having no erosion, a perfect and healthy stomach. Far from that, my stomach has erosion, small kind of ulcer or erosion. I asked them for a report. There was not even explanation, receptionist was like whatever, even whatever I said, for example, "Will i hear something about it in 2 weeks (hoping they will care enough to say I have erosion or small kind of ulcer)?", she pretended to say yes. I felt like specialist was only for gravely ill patients that have cancer, so if your stomach suffers badly from erosion and a little ulcer, you should still ask pcp, who will not wanna responsible and say anything, and send you to GI again. Of course, I could not deny I feel pain in my stomach, so I watched my diet. I was not prescribed anything after the endoscopy despite my stomach had erosion and kind of ulcer. After seeing the result, I was very careful when eating and avoiding all acidic food, despite got confused why the doctor did not say anything. I even asked my pcp but he said he could not read it and would need biopsy. I would have appreciated it if specialist explained from endoscopy picture I had some problems. Patients would be happy to hear about it, despite they were minor and would disappear if I watch my diet and take medicine. On consultation day after endoscopy, the receiptionist pretended to ask where my authorization paper was. They did not know I still had my ulcer, expected me to show up healthily? I showed it to her for compliance, she laughed about it cause she was pretending, enjoying it. I knew ulcer will go away but even the receptionist laughed at me when I worried so much about my stomach (it's hard to believe she was not supportive of people health) as my stomach was still very painful, while holding the endoscopy paper. The sickest thing I experienced w medi-cal is that staffs enjoy mocking people in pain while they were really having illnesses because it's medi-cal (full-scope). I think world will be a better place regardless of insurance type, if practicioners really care. I did not pretend to get sick. The GI lied to me when I pointed the picture of my stomach erosion, and he said it was esophagus, though clearly it was my stomach. Why can I know? The doctor was stingy with words, never diagnosed me with anything, not even gastritis or erosion. After pretending to believe it was esophagus not stomach, and was no longer cared about my stomach despite it was very painful, he prescribed me with famotidine and 2 refills. Thank you very much for that. I even bought fried rice, cause I forgot about erosion. Then, my stomach felt so painful again. These people lack of words really simplified the problem. I would have appreciated it if specialist or staff said that I had gastritis, or gave tips about eating kale, spinach, cabbage, but no words. So far after 3 months, I recovered myself by juicing cabbage and kale, spinach. They just assume I would recover by myself. read more