Disappointing experience due to a lack of professionalism, communication, and transparency…read more Our primary contacts throughout the leasing process were Daniel Morgan and Raquel. After we initially declined the lease because the rent was outside our budget, the homeowner personally reached out and invited me back to the property to meet his family and neighbors, answer questions about the home and neighborhood, and discuss the rental terms. Following that meeting, we reached an agreement on a revised rental price, and Daniel and Raquel sent us an updated lease reflecting those terms. We took the time to carefully review the lease and ask questions before signing, as anyone should when entering into a legal agreement. During that process, we felt pressured to sign the lease quickly, despite simply trying to understand the terms of the agreement. We ultimately signed the updated lease and promptly submitted the requested security deposit in good faith. Based on our understanding that we were moving forward with this property, we declined other rental opportunities, which were no longer available when we unexpectedly had to resume our search. What followed was, in our view, the most concerning part of the entire experience. After signing the lease and submitting our security deposit, we received no communication whatsoever from the leasing company regarding next steps, confirmation that our documents had been received, or when we could expect a countersigned lease. We found this unusual and reached out ourselves the following day. Only because we initiated that conversation were we informed that the property had continued to be shown after we had already signed the lease and submitted our deposit. During that conversation, we were told that another applicant had offered the original asking rent and that the owner had decided to move forward with that applicant instead--just 10 days before our scheduled move-in date. While our security deposit was ultimately returned, the handling of this transaction fell well below the level of professionalism, communication, and transparency we expected. We invested significant time and effort into this process, including meeting with the homeowner and his family, negotiating revised lease terms, carefully reviewing the lease, signing the agreement, submitting a substantial security deposit, and making housing decisions in reliance on the understanding that we were moving forward. Our real estate agent, who has more than 20 years of industry experience, told us she had never encountered a situation like this. Regardless of the legal status of the lease before it was fully executed, prospective tenants deserve timely, transparent communication--especially after signing a lease and submitting a security deposit. In our case, we received no proactive communication and only learned that the property was no longer available because we contacted the leasing company ourselves. Based on our experience, we cannot recommend this company. We encourage prospective tenants to obtain written confirmation regarding when a property will be removed from the market and when their tenancy is considered secure before signing documents, submitting funds, or declining other housing opportunities.

This company was super helpful in helping me find an apartment to get. It was really fast…read morecommunication and a seamless process. I went into it a little clueless and they answered all my questions and valued my necessities and helped me get what I wanted. I recommend them!

We've been renting through Genuine PM for over a year now…read more They've been very helpful, most especially, Joey in the maintenance team. He's been super responsive and making sure that all our requests are taken care of. He also answers our questions the best that he can though not related to maintenance. Such a cool guy!

Updating my review to after my move-out process has been completed. DO NOT RENT FROM THIS MGMT…read moreCOMPANY!!!!!! They provide extremely poor service towards the end of my lease and during/after the move-out process. Towards the end of my lease, they did not complete several repairs. I ended up having to leave multiple broken items in the unit, even though I submitted repair requests MONTHS before my move-out date. They mishandled my security deposit refund and kept OVER $2,000!!!! I emailed for months after moving out to dispute the refund amount and they kept pushing me off. They continued to say they would follow-up with me shortly. However, I ended up sending about 5-10 email follow ups only to keep hearing that they would 'handle it shortly'. It never got resolved which shows how full of sh** they are, how they provide empty promises and how little they care about people after they are no longer benefitting from them. G.P.M. and the unit owner wrongfully charged me for several repairs without proper back-up documentation. In the middle of my 12 month lease, I submitted all of the proper paperwork to add an assistance animal to my lease. I continued to ask when my lease would be updated to include the animals, they never EVER got around to doing it during the remaining 6 months of my lease. Doing this is a FAILURE to provide reasonable accommodation to people with disabilities under the Federal Fair Housing Act. (I've reported them and an investigation is underway)

Jose was awesome! I had a slight hiccup with my electric when we change with Allview Real Estate…read moreand he was able to help clear up the issue with very minimal assistance from me. Thank you Jose and the team at Allview! Also big shoutout to Mark Dasher and Henry Moragau for getting the ball rolling when this first happened.

All I have to say is this is the fastest I had every applied to a place and signed a lease as well…read more They told me it was first come first serve and I was the first applicant. It was a place I really wanted and I passed all their verification processes and 2 days later we had an agreement. Martha and Macy are extremely quick and professional to respond to all inquiries making it even easier to get things moving. I'm extremely happy with the process and look forward to renting one of their properties.

Really great experience working with this property management company. They helped get my property…read moreready for rent and were super helpful throughout the process. They coordinated with vendors, organized the work, and even got great value on the price paid for the services. Made everything much smoother. Highly recommend.

I would NEVER use this company to manage my properties based on their treatment and lack of…read morecustomer service etiquette! The individual I dealt with was someone named Steve! Hanging up the phone whilst in the middle of conversation was most rude! My time is just as important if not more than yours! You need to get it together! Most unfortunate and rude management company!

I've been a renter for the past 3 yrs for one of Up Property Management's rental homes in Irvine…read more Chris and Leonard have been outstanding from the start and they have always been professional, responsive, and have gone out of their way to make sure any repairs are addressed immediately and fixed properly. I've been a tenant at many different properties all across Southern and Northern CA over the years and I can say with confidence that Up Property Management is THE best of the bunch. Highly recommend using them!

One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

We hired Good Life to rent out our home in La Habra Heights two years ago, and the tenants they…read morefound have been awesome. I was a new mom in the middle of a big move so having this taken off my plate was so relieving. Cole helped us get the home rented much faster than we expected, and those same tenants just renewed their lease for a second year. The tenants also taken such great care of our home, which has been really important to us. It's been so nice having their expertise when it comes to owning a rental. We've been really happy with how everything has gone over the past two years, and having great tenants stay for another year has made the experience even better. Overall, we've had a really positive experience with Good Life as rental property owners and can't recommend them enough

We have been looking for a place to rent and found one of their properties on Zillow. we made an…read moreappointment and when we arrived, nobody was there nor did anyone show. We sent messages on Zillow but everything is automated. I called their number but that's automated too, and I wasn't able to get through. Waste of a drive through rush hour traffic. If you value communication, you won't get it here.

Gary from Pear in an absolute pleasure to deal with and we sure did appreciate his professionalism…read morewhile we lived in one of their managed properties. There a reasom they have much higher approval ratings than other management complanies, and Gary definitely contributes to their company. Thanks again, Gary !

Gary is the best property manager I could ask for. Me and my tenants have all really enjoyed…read moreworking with him. He is knowledgeable, professional, personable, and if things don't go according to plan (and we know in property management something at some point will happen), he is there with a solution that works for everyone. I highly recommend working with Gary and Pear Inc! I've been surprised at how easy Gary has made the experience!

The Brand Haus property management company is everything a good PM company should be. As a renter,…read morewhat would you want? Communication - When I have a question or a problem, either Brandon or his assistant, Rebecca return my calls promptly, usually in a few minutes! They address my concern or question and I go back to my day. Repairs - since moving in I have only had 3 small repairs, and each of them has been addressed promptly by Brandon's amazing home repair person, Vince. Let me take a moment to also say, that Vince arrives at the scheduled time, does excellent and professional work, and cleans up everything. I wish I had known Vince when I owned a house! This is my first experience as a renter in a very long time, and The Brand Haus has made this easy and stress-free.

It was a great decision to hire The Brand Haus to manage my rental property in Newport Beach. My…read moreexisting tenants were somewhat difficult to deal with, but throughout the process, Brandon (and Rebecca) were courteous, professional, and knowledgeable. They were always available to answer questions and to provide their considerable insight. They have a stable of quality contractors to address any needed repairs. They provide excellent property management at a reasonable price.

This company is amazing. I made the decision to move from Ohio to California over a year and a half…read moreago (uncertainties and fear to follow). With that being said, where you are going to live is a huge variable in how your life is going to play out. And let me tell you, the people at Balboa Property Management made this variable flow as well as it could've flown. Artie was our realtor and he is someone I highly recommend dealing with. He is someone who will make you feel cared for and taken care of. He is not someone who is just trying to make a sale, he actually cares. Balboa Property management made life so much easier than it could've been. Thanks guys!

We hired Balboa Property Management to handle our rental for the past two years now.  They made the…read moreprocess easy and straightforward. Aaron and his team are quick to answer, friendly, and trustworthy.  We always felt like we were in good hands, they are top notch.

We're incredibly grateful to have worked with Tyler From the start, he was very professional,…read moreattentive, and genuinely invested in helping our family find a home that fit our needs. This wasn't just about buying a house--it was about finding a place to build our future, and Tyler truly made that possible. His knowledge of the market, responsiveness, and ability to negotiate a great deal made all the difference. Even in a competitive market, he stayed committed, patient, and always had our best interest in mind. We never felt like just another client--he made us feel prioritized every step of the way. Thank you, Tyler for making this chapter of our lives so special. We couldn't have done it without you!

Unfortunately, my experience with Cameron Carlson was great until it wasn't. I wouldn't be able to…read morerecommend this real estate agency.. My experience with Cameron was great until it wasn't. He went completely ghost and did not put in the contract with the sellers that they could take the pots in my front porch. They were there the day before for the walk-through. Cameron mentioned the sellers would be taking some plants,(he should have put that in the contract if the sellers wanted to keep) come to my surprise the day I get the keys. The two front plants are completely gone! Completely unacceptable also during the inspection as well many things were missed, and Cameron and his team recommended this person.. This is from my personal experience