SLO Hayward - A legend in it's own mind…read more I had a product arrival question and emailed the manager about it. After two days and no response (email or phone) from the manager, I dropped by the store and had wonderful assistance from a young lady at the counter about our $36K door order. When I asked her about why the manager hadn't gotten back, she dutifully said that 'he was busy' to which I responded I don't care. I felt the young lady who assisted me was put in the line of fire while the manager sat back at his desk in the corner. Bogus. This store seems to be a somewhat 'When, or if, I get to it' business model. Although, the cabinet division 'and team' are good to work with. In the all and all, it's interesting that they don't seem to be aware of or care about their poor business model or at perhaps the execution of a good business model (?). In contrast, the Santa Maria store seems receptive to the importance of servicing customers with competence. So, I've shifted in that direction to finish our project. An inconvenience worth the effort.

Stopped by to get a few SUR/SUL hangers. They were not very friendly or contractor price friendly…read more It felt like I was paying homeowners price. I would not recommend the Santa Maria location. The SLO location is much better

I had the best time picking out a piece of wood at Box Kite Barn Yard to become our new fireplace…read moremantel. The price was reasonable, saving me at least $200 compared to ordering one from Wayfair, and I ended up with the exact color I wanted, a greyish driftwood color. (I had them clean, sand, and stain the wood.) Ken was super helpful and patient with all my questions. The yard is fascinating---so much to look at. I highly recommend a trip to Box Kite Barn Yard!

Box Kite is a treasure chest of old wood ready for a new life. I'd walked past the place for years…read moreseeing their sheds built from recycled wood and thinking they looked cool. I'd even seen some of their timber used in the adjacent Bang The Drum brewery bar garden. But it wasn't until I wanted to build a pergola to support a new Wisteria plant that I actually went in and looked around. You'll need some imagination and a rough sketch of what you want to make so one of their carpenters can show you around and help you find what you need. Everywhere are big heaps of neatly stacked timbers from barns or wineries or old buildings. If you want something old and with character this is the place to look. I found some rough logs still with bark attached, some old fir boards from the days when 2"x4" meant real measurements and some rough thinner logs to go on top of my structure. I received lots of help with refining my design and tips on how to join it all together. They even offered to build it on site for me so I could see it all fitted and then to deliver it so I could build it at home. I chose to do my own experimenting (as its cheaper that way) but they do deliver so that saved my trying to balance it in a regular car. I've seen furniture they build in the yard: gorgeous stuff made from old wine oak flavor sticks which has color and character and a good smell. Go for a wander around and you may find the components for your next project or some fresh inspiration. I want to start birdboxes next...

I'm a big fan. Wow. Small (but mighty) showroom, but large facility with a tremendous supply of…read morepavers, sand, cement, and all the necessessities to do your professional or DYI projects. You can buy 1000+ pavers, or just 1 replacement -- that's awesome. They have wonderful service in the sale/showroom, and when you pull your car/truck around to the back, they'll fetch and load it for you. That's awesome, too. Love it.

Air-Vol Block is simply brilliant. Implied, they have a robust commercial focused business, but the…read morebeauty is that they still serve the 'weekend warriors', or individuals that are completing their own landscape projects. This morning I was scheduled to have some 3/4 minor rock delivered at 7.30am, and sure enough at 7.25am the delivery truck pulls up right on time. What a fabulous, local business, where in the evolution and expansion of their business that they have not forgotten the 'bread and butter' clients that have made the business what it is today. Thank you Air-Vol Block for all that you do, I'm two years into my home gardening landscape project and you still serve me with the excellent, service that you did from day one.

I went to buy flagstone. I thought I could look at the flagstone, pick a pallet, pay for it and…read morehave it delivered. Simple. The gentleman that "helped" me seemed to have the end goal of making this as difficult and confusing as possible when it didn't need to be. Without going into all the grizzly details, I've left with the sense that I am a woman, therefore I'm not worthy, send my contractor instead. This place may be wonderful for men, but if you are an "older" woman going on your own, be prepared. If you're a cute, young thing you may have a different experience than I did. Two stars because they have a good variety of products, and easy parking.

highly recommend they have a beautiful selection of boulders rocks, and Wood chips. Thanks KR.read more

I was shocked..........51.00 for a 5lb exchange. I don't need it that often, but I recall 20-25…read moredollars. The woman selling it was very nice. I just looked on-line.......i have multiple options here in slo much cheaper. I have used AIRGAS for 30plus years. I'm shopping elsewhere next time. Bummer.

Used to be really good, but now that they've changed the way to refill gas cylinders it is a pain…read more A couple of us were waiting at the gate, when we used to be able to walk in and ring a bell... no one acknowledged us despite the guy next to me having already paid and me holding cylinders. They seem to be more focused on just chatting with some guy inside instead of getting service. I wish they'd bring back the old format so we could actually swap or refill easily. I'm not a business that gets deliveries, but I have several tanks that I need to fill on a regular basis and it has become cumbersome to get it done in a timely matter.

Went into Green Goods for the first time to get some information and look at options for…read morecarbines/commuters/flooring, etc as we are buying and remodeling a house. However, we couldn't get the time of day from the young blonde sales associate that was working on the floor. She was incredibly disinterested and when we tried to ask her questions she scoffed at me. Would not recommend this place to anyone due to the lack of customer service and disregard for customers that walk in the door. I was really hoping to get some good, valuable information but the sales associate was absolutely useless. For being a "family owner business" or so they say, this place has a lot of work and re-work / re-training to do. Definitely a huge disappointment.

I waited for forever to remodel my mid century galley kitchen in Cayucos but Green Goods gave me…read morethe confidence to pull the trigger. They had two young design professionals on the job that helped me immensely in my product selection and gently guided me in the right direction for flooring, paints, hardware, tiles etc. All the contractors were skilled and on time. They were honest, reliable and a charming team. Their billing documents are a bit confusing but they are on hand to explain the details. They stayed on budget for me and worked with my timeline. I'm very happy with the results.

I haven't rented anything from them yet. But based off their customer service when I called, going…read moreto give them 5 star just for that! Answered all my questions and then some.

Do yourself a favor and go down the street to United Rental. They know how to treat customers…read more They're also cheaper.

Our kitchen designer recommended Susanne of Pacific Shore Stones. I'm so happy she did! It's easy…read moreto make an appointment over the phone with her and both my husband and myself went in to see her. In fact, we went in on 3 occasions! Susanne has a wonderful sense of style with color and materials, so I would refer her to be the "Stylist of Tile & Stone." Her recommendations were right on target for our kitchen. Our countertops are CambriaUSA, family owned and American-made. I love my countertops! Not only beautiful to look at but nice to use and easy to maintain.

As you can imagine, the task of choosing material for a kitchen remodel can be overwhelming and…read morestressful. My husband and I received a recommendation for Pacific Shore Stones from our installer and we are so happy he did! We had been to numerous places and left them all feeling even more overwhelmed but when we walked into this showroom, it was a completely different experience. We were greeted and taken care of immediately. They had plenty to look at in the yard and even more samples in the showroom. The options were endless and it made finding the perfect quartz countertop so easy for us. We were almost in shock when we left there feeling like we had accomplished what we came there for. It seemed like something that was so out of reach but Pacific Shores Stones made it a reality for us. Our countertops turned out amazing and we are very grateful. Thank you!