Sir Grout does a great job! This was the second time we have used them and they did a quick and…read moreefficient job of cleaning and sealing our new bathroom shower and floor area. Jazmin was really good to work with and went over exactly what she would do. Thank you Sir Grout !

Jazmin was absolutely amazing to work with we had a lot of hard water damage in our restroom and…read moreshe communicated what she was doing during each step. David the estimator was also very nice and explained exactly what we should expect. Great company and always showed up on time

Job Well Done…read more.... Pros: Very good cleaning. Friendly and helpful owner-operator. Cons: None Stars: - Overall: 5 - Scheduling: 5 - Promptness: 5 - Cleaning Quality: 5 - Tough Stains: 5 - Helpfulness: 5 - Noise: 4 - Cost: 4 - Value: 5 Three years went by in a flash. The last time we had our carpets and sofa cleaned was 2023...so despite our best efforts to keep things tidy, we needed a professional to take a look. Online reviews pointed us toward At Ease. My wife called Derek, the owner, on a Thursday and made arrangements for him to drop by between 11 AM and 1 PM the following Tuesday. At 1035 AM on Tuesday, he sent a text to say "I'll be there shortly". He was...introduced himself...walked around to see what needed to be done (2 bedrooms, 2 area rugs and 1 very large sofa cushion)...discussed his process and said the cost was $365. Derek was friendly, knowledgeable and helpful. Since Derek said he could work around and/or under most furniture, we didn't need to move much. He shampooed each area...then used a machine with lots of tubing to wash and "dry" the surface. There was noise, but it lasted no more than 1 hour. Drying depends on what's cleaned, the weather and your ventilation. We had a sunny day around 75 degrees, opened doors and windows and used all 4 ceiling fans. Within 5 hours, most surfaces were nearly dry. My wife and I give Derek 5 stars. He: - Arrived on time and gave us an update from the road - Did the job with a minimum of fuss and delay - Moved a few lighter items around - Did no harm to the house - Is a nice guy - Cleaned up after himself - Charged a reasonable price What could have been a pain in the butt was almost pain-free. Next time we need carpets and/or upholstery and/or tile/grout cleaned, we'll call Derek.

Got an appointment quickly. He was on time, super fast, and he did a great job. Will definitely…read moreuse again.

First off, I was very pleased with the tile and grout cleaning of my kitchen. The floor looks…read morefantastic and brand new! My only complaint is the results of my bathrooms. I noticed the grout in my master bathroom was still dirty in some areas. There was still some dirt in my guest bathroom, which I cleaned with Powerwash and a rag. When I was called to let me know the job was complete, there was no mention that these areas couldn't be cleaned, just that I would be happy with the results. In the future, I will probably use this company again to clean my kitchen but will find some other company to clean my bathrooms.

Great experience! The owner came over the day I called to give us an estimate. Within a week our…read more20+ year old shower looks pretty much brand new. After a BOTCHED attempt by sir grout this was great! Highly recommend!

Excellent speedy service! I was in the middle of moving and realized my large area rugs…read moredesperately needed to be professionally cleaned. I reached out to Juan and he came while the movers were still unloading at my new home to whisk them away for cleaning. He returned 3 business days later with 17 year old rugs that looked brand new! Pickup and delivery were included for a very reasonable price. I'll add photos once the packing boxes are emptied and you can actually see the floor!

Explained his timing, gave a quote and suggested what I could do in the meantime…read more The next day he showed up right on time and was so friendly and efficient. He got the job done very quickly and got all of my stains out. HIGHLY RECOMMEND

Branon did a great job restoring the tile in our main shower. He potentially saved us thousands of…read moredollars. We are confident our tile will last us another ten years before it needs to be replaced.

Regrouted tile in shower and bathroom floor. Cleaned shower doors. Was on time, very friendly,…read morecareful not to damage anything, and gave us clear instructions on when to start using the shower again. Excellent quality of work.

I couldn't figure out what to do about the dirt on my outdoor furniture cushions. I was afraid…read morethat if I unzipped the covers and took them to the cleaners - I might never get the covers back on the cushions. San Luis Carpet Cleaning enthusiastically accepted the job, sent Rodrigo to clean about 20 pieces for only $150. I was very amazed by the results.....for the very dirty pieces, I was sure I'd have to live w/ some residue but Rodrigo kept going over the stains until they were invisible. Feel like I rec'd great customer service and great results from this company!

4 months ago a water line to my washer broke and caused a flood to the downstairs of my house. This…read moreincluded 2 bedrooms and a bathroom, laundry area and hallway. I found David Ibarra after putting in a search for flood mitigations. Him and his wife arrived quickly but the entire time he was here, he was on the phone while his wife did all the work with the water suction machine. She was very careless with my belongings and broke two stained glass windows and left the wood frame on the wet rug to hide the damage, I guess she thought the frame would swell up and hide the damaged glass, she also left a $4,000 silk throw rug rolled up in the closet where it got wet & damaged. David's response was to say just charge your insurance company. He then proceeded to put as many fans in my house and garage as he could, of course these fans and dehumidifiers tripped my circuit breakers and he needed to return several times. When he found out that my insurance company did not pay for more than 5 days of fans he cornered me in my garage and said I would be paying the rest. He said "I'm not in the business of giving money away, I'm in business to make money." That's a quote! He threatened to put me in a collection agency or take me to court all the while pointing his finger at my face. I told him to go ahead and try! When workers started to show up to tear up walls, most did not speak English. They would leave after 3-4 hours of work without saying adios, with my garage door wide open and doors unlocked. After they tore out the plumbing in the bathroom I discovered they had cut the pipe to my water softener. If my water softener had been set to run that night, I would have had an even worse flood. This was incompetence at its finest. Luckily I bypassed the water softener. Then he said I had mold in my garage, he'd spoken to his mold expert. No mold expert ever showed up at my house and this mold issue was never addressed in the final estimate he gave, I did not have him do the repairs. He showed up at my house unannounced with workers assuming I would use him for the repair work. It hadn't even been approved by my insurance company. So basically what I'm saying is this man and his family may be hard workers but they're only working to make money from your insurance company, he damaged woodwork in my house, damaged objects that were precious to me, and was rude to a 70 year old woman on a fixed income. I'm so thankful I did not have him do my repairs. He wanted to charge extra for everything the insurance didn't cover. So if you have a flood, don't panic like I did and take the first mitigator, or the second, because he called twice. Second time was a different company name called San Luis Environmental. Turn the water off and call your insurance agent. When my insurance company investigated his work and took a month to pay him he sent almost daily letters demanding money with horrible misspelling. He never even sent his flood mitigation report for a month and that was the first thing my insurance demanded. Maybe this company is good at cleaning carpet but they know nothing about flood mitigation. My plumber said it's rare to have mold in this area unless water has been leaking a long time. My leak only lasted 30 minutes. But they kept coming in with moisture testers. I bought my own and it didn't show moisture as high as their's only slight dampness that would dry with the fans. He charged over $6,500 for fans and dehumidifiers. My house was dusty, dirty, and over heated the entire time the fans ran plus I had a $500 PG&E bill. One thing I'd like to add was even when the water removal was done, my carpets were still soaking wet and I got even more water out with my wet/dry shop vac. So long story short, do not use San Luis Carpet or San Luis Environmental unless you don't mind wasting your insurance companies money and have plenty of your own to waste.

Mr.Ricardo , Yolanda and their very helpful son are a gifted family . That is out there helping a…read morelot of families not just to clean but you can feel they're true , genuine people willing to help , make things right for your home . Their intentions and demeanors are good . As we met them 3 years ago . I've always asked Mr. Ricardo and family are the only ones that I would like us in my family too to help . They're pretty thorough in cleaning all d appliances , whole household and Mr. Ricardo is also know as best in steam , carpet cleaning . I call him Mr. Ricardo for utmost respect to him and his family . Too bad we don't live in d area. But any chance I need help I always reach out to them !

Ricardo and Yolanda absolutely killed it! My husband and I were moving out of our rental and…read moreoriginally hired them just for carpet cleaning. We were having a hard time finding a house cleaner who could come before that service though, and Ricardo stepped in and offered to take care of the house cleaning right then and there for a fair price--immediate yes! Professional, quick to respond, and reliable. They just made the whole process go off without a hitch, and of course the house looked great when they were done. Would definitely hire them again!

Richie was FANTASTIC from start to finish! I have had multiple cleaners come clean out carpets and…read morenone have provided service like Richie!! We had a couple of deep stains this time and he said it may take a couple of cleanings to get it up, so if it resurfaces in a month or so just give him a call and he will come back and retreat it. No cost. Very personable, detailed, and quality service! Will definitely be using him again! Thanks Richie!

After 30 years in this business Richi knows carpets. Years ago a friend who owns rental properties…read morerecommended him. She told me he works miracles. He tells me what works best for different types of carpets. One of my area rugs needed a different type of cleaning so he recommended taking it to Old World Rugs for targeted cleaning. I appreciate that he is careful with his equipment in my home. I don't choose the cheapest carpet cleaner because I want the best cleaner who takes good care of the carpets in my home.

Unfortunately, this is one of those "If I could leave zero stars, I would" situations. I'm dealing…read morewith a severe injury and in bed most of the time, so I will often limp to the kitchen make some food and then bring it back to bed and eat in bed, so over time there have been spills on my carpet that I just couldn't deal with anymore and I ended up having an available day where I could have them done and I really wanted to get it done right away, so I went on Yelp to get a quote and unfortunately when you do that, Yelp splinters out your 1nrequest (intended for 1 company) to EVERY company in that category, so you get bombed by responses. Kirk from Steam Tech was part of that blast of text responses and said he could come the next day. I was happy about that, but that should have been my first clue that he didn't already have something booked, because all the other companies could not do it on such short notice. I asked him to do just the walkways/exposed areas in my bedroom which came out to be about 80 square feet since the whole bedroom is a 168 square feet and it was only about half the room that wasn't covered by large furniture, an 8 x 8 area rug, and a 9 x 11 area rug. He quoted me $180. When he arrived, I asked him if he could also do a very small (3 x 4 feet) area rug, right inside my front door, a small ottoman (about 2x4 feet), and just the end of the couch (not any cushions which I removed the covers of and washed in my washer) but just the armrest of the couch. He said he could do it all for $200 total. I also had asked if he could do a second fabric ottoman In my living room which he said he would do as part of my ad-ons for an extra $20 and he never did, but I didn't realize until after he left. Everything seemed to go fine, except for when he left the largest area rug (which was part of the initial quote and one of the 3 main priorities for me) had ripples all throughout it. I asked about it and he said "If you vacuum it, it will smooth them out". Well, I have vacuumed several times over the last 8 days since the service and they won't come out! I'm recovering from a triple-fractured ankle and am very limited in my mobility and shuffle around the house with a cane, so every step is scary and dangerous even on flat ground with no extra trip hazards. I messaged him today (8 days after the service) and told him that the bumps in the carpet are making me trip and almost falling and hurting myself even more. His response was "You just need to stretch each corner out the way it was". What??? If vacuuming it is not going to pull them out, I don't think I can just pull them out like the hulk with my own arm strength. It is dried and frozen with those ripples, so it has been stretched out and it won't smooth back to the original flat (and safe) area rug. THEN he said " That was actually a freebie so a refund would not be needed". WHATTT???? That was actually the largest surface area that I needed to have done and was part of the original quote! Also, he claimed to have extra strong suction equipment that would remove most of the moisture and dry quickly, but it took over a day! I couldn't move back small furniture that I had moved out of the way to reach the carpets for cleaning (which again was dangerous for me to have to limp around that those items that were in the walkways of rooms) while I was waiting for everything to dry for LITERALLY 24 hours. So the whole "freebie" claim is bogus since that was literally one of the 3vmain areas that I had messaged him about in order to get the quote and it was one of the main reasons I wanted to get my carpets cleaned. Very shady and unprofessional! It definitely was a red flag when I paid and the charge from my bank was from 'Drain Point', so it seems like maybe he was a plumber who probably wasn't making enough money doing that (which doesn't surprise me given his business practices) and now is trying to clean carpets instead, or maybe doing both at the same time, which again is a red flag if thats the case! Now it makes sense why he had NO REVIEWS on Yelp. There was another great company that actually couldn't fit me in for weeks called Steam Pro, and I had so many people responding to me that I got it mixed up and when Kirk texted me I got it confused with Steam Pro because I was getting blasted with so many messages from all the different providers and since Kirk had no reviews for Steam Tech, it wasn't even on my radar - and now I know why! I will attach the pictures of the damaged area rug I had done, and also include the screenshots from our text stream today. BIG REGRET using somebody with No reviews on Yelp who was available for a next day carpet cleaning, and now I see why.

The owner Kirk was very professional and did an outstanding job for my client on their move-out…read moreclean. Happy to report the client received their full deposit back. I highly recommend this company for carpet care and steam cleaning tile and hardwood floors.

Fantastic repair of my furniture. Repairs were completed in 24 hours! Prices were reasonable. I…read morethought the repairs would be difficult, however the finished furniture looked like new! I rate the business as 5 out of 5.

This company is so great. I'm so appreciate of their quick repair service. Had a bench that had a…read moreleg break off. They came to my house and picked up the piece and returned it next day fixed and better then ever. Price was very fair. I have another vintage couch that I need to get tightened up that I will use them again on. Definitely recommend this company and will use them again. Very impressed with there service.