Guys read reviews before you buy tiles from them! They lied about the prices and policy! Once you put a deposit down you're screwed! They're very very rude, doesn't answer calls and are con artists! Avoid business with them at all cost! read more

Very poor workmanship all kinds of ways to raise the price would never deal with them again and never would I RECOMMEND them for anything

They do not do returns which I could understand a couple of months ago but almost everywhere does now. Pretty sure they just want to take advantage of not letting people make returns. The product hadn't been opened and had original receipt. Even tried to take it back pretty soon after purchasing. Asked if they will do returns in the future and he just shrugged. Not personable or friendly. Doesn't seem to care. Don't think I'll be shopping at the Abbotsford location. At least at Home Depot or Lowe's they try to help and greet you with a smile or hello. I was going to purchase more products after returning but not anymore. Pretty displeased with the situation. Not to mention they were the ones who picked out the wrong product in the first place hence why I was trying to return it. Figure it out tile mart. read more

Not sure about the reviews on here but I can say I had a great experience at TileMart. Hardev is a real salesman, I was just stopping by to check out what they had but damn they're a big store. I really liked a lot of different types of flooring at first glance but Hardev directed me towards vinyl and it's been the best decision I've made in this build. Definitely going back for more and sending all my friends. But a tip- keep on top of your order like we did and everything turned out great. Great service, products, advice and amazing set up. read more

Stay away. They refused to give me a full refund on defective tile. Had the audacity to tell me the tile was not warped, that my tiler and contractor didn't know what they were talking about. Zero stars, go anywhere else. read more

I am disappointed in Tile Mart and their business practices. I contracted them to install a back splash in my kitchen from tile I purchased in their store. Not only did they show up with the wrong tile but apparently their installer is not able to measure properly. He installed the tile unevenly and clearly did not use any form of spacers as the tile has larger grout lines between certain tiles. I have been attempting to have this job redone for many months and just keep getting empty promises from the manager who always seems to be out of town on one family emergency or another. I finally went to the Better Business Bureau and after a month of repeated attempts to contact the business, they too have been unsuccessful. My only regret is not reading the reviews prior to using this business. Save your money and go elsewhere. DO NOT USE TILE MART!! read more

RUN AWAY!!! Low down scammers - just read their google reviews. My backsplash was a DISASTER. We could have done a better DIY no doubt. Some of the 5 star reviews are definitely fake because they have the same reviews for each location including Edmonton and there is no way that person lives both places. If you read the poor reviews they are all similar. Especially regarding installations!!! Terrible customers service. Low down dirty money hungry unethical scum. read more

I had the most terrible experience with Tile Mart! They installed my floor and there were a few issues that I was not happy about so I had them come back to fix things. My son was home and I had to go to work the afternoon shift. My husband came home and they had left our tap dripping onto the tile floor, chipped one of the tiles and put grout over it to cover it. There was a tile that was too short that I asked them to redo and they just put a glob of grout in the hole. They left our garage door opened and our garden hose running. They left a mess between the house and the garage with broken tiles. When I phoned the boss and told him about it he started screaming at me. Saying his guys were tile guys and they don't have to close garage doors and that I should have been home. He said they don't have to clean up and that if I want that kind of service he could have sent some white guys and charged me twice as much! When I said we paid you over $3000 and you promised a perfect job he said it's all about the money isn't it? He then said to send him pictures. At this point I am so done with them. My husband paid him in full and we will never have them back again. Buyer be aware! read more

Tile Mart - The tile was too short and instead of replacing it as I asked they just glob bed grout into the space. - Flooring Near Me - Abbotsford, British Columbia

See all

Hardev, was fast to sell tile when my wife and I were in the market for tile. We were unsure of how much tile we needed as we had not finshed with the design of what we wanted to do. He told us no problem we can bring back what we don't use. He said he some left over in another store. When the design was changed we had not even picked up the tile from the store. He then told us he could not give us a refund on the tile as half the order was to much tile to take back sonce this was a special order. Now all of a sudden it was not coming from another store it was SPECIAL ORDER. Do yourself a favor and go elsewhere! read more

Had a great experience at TileMart this past few months. They got me exactly what I needed for my renovation and the owner himself came to my house to make sure everything was to our satisfaction. Great company and huge selection. (also check if you got coupons in your mail - I didn't but Dave still gave the discounted price!) read more

Spent over $1800 in tiles, etc, of which $550 was in schluter. I told the salesman to order black schluter (they had to special order it) and when it arrived it was brown. The store REFUSES to exchange it or refund the money and the owner will not return my phone call. It was an error by the store, not by me. Now not only am I out the $550 for this product, but have to re-purchase it somewhere else. I would never recommend this business to anyone. read more

Be carefull the abbottsford store will sell you Turkish tiles for the 18 a piece premium price with uneven tile thickness and uneven lengths and on the fabric not even to put grout in the space some tile packs had no space and I had to cut the behind fabric many times to make work and there was many chipped edges, honestly you can get Italian tiles in Burnaby that are perfect for the same price these guys are selling substandard tiles, and they will even fool you to think you are getting a great deal if you never done this before and say you can install yourself in 2 hours. b.s. I had 2 professionals install there tiles in 6 hours and they had to cut many fabric backing to make it work they said go to bby next time and make sure the tiles are even and evenly spaced with the SAME THICKNESS I WAS TOLD THEY GET SOME TILES FOR $7 AND SELL YOU FOR 18 BUT ASK FOR ITALIAN TILES AND they don't carry them but charge you for Turkish tiles substandard maybe fake tiles made in china, these guys are creeps. the grout and glue was more expensive then a common Vancouver tile store with less overhead read more