We've been here a couple of times for relatively small purchases and the Customer Service is Great!…read moreThis last time they really went above and beyond for us. We needed some small trim pieces to repair a couple of areas in our home. I wish I knew the name of the man that helped us. He listened to our needs, helped us find the right boards and cut them perfectly. When you get this kind of excellent service, you definitely want to tell others and come back often.

What a mess! The outside warehouse is disorganized and has piles of garbage EVERYWHERE…read more We were the first in line, no other customers but no staff to be seen at the entry point, where you're expected to wait in your vehicle. I finally had to go inside and have them reach the staff on walkie talkie. We went to the Home Depot nearby, and while we were parking our truck, a customer asked where we bought the 1" sheets of plywood. When we responded Dick', they said "we won't shop there". When was the district manager's last visit? This place is in trouble.

Amazing quality customer service from Scott at Dunbar Lumbar Supply on Arbutus…read more Quality service and products at Dunbar Lumbar Supply. My Mom needed something for her wheelchair and now it is good as new. Thank you Scott and Dunbar Lumbar Supply, we will recomend you for future shopping.

My husband and I received the most attentive and friendly service from Shaf and Zane during our…read morerecent visit. We didn't realize the painting department was closed on the weekend but they took the time to walk us through everything that we needed, making excellent recommendations. It was a joy to be on the receiving end of such personable and knowledgable service! Thank you!

Maybe I've just been going to Home Depot too long, but I have forgotten what real customer service…read moreis all about. I got a refresher course today when I visited Windsor Plywood. Upon entering you feel the slippage of time, creaky wooden floors, lots of nooks and crannies with old-timey looking products everywhere. Windsor is part of a dying breed, those old school hardware stores that have been put out of business by the big box monsters. But Windsor is still there and going strong, and more importantly leading the way in customer service. I know my way around a workbench and have been known to twist a wrench or two, but every one of the employees I dealt with was a pro. They knew their sh*t and never once swore. During what I like to call my "sister's shelf adventure" I was given several options and possible solutions to the problem, once chosen my solution was perfectly cut by the same fellow that had helped all the way through. When I got it home, it fit perfectly, the end result, happy sister. All because a hardware store employee knew what he was talking about and was happy to help. Take that Home Depot, you too Lowe's and don't get me started on Canadian Tire. Don't pass up the chance to visit and support this wonderful old hardware and lumber store, it's got some amazing products (check out the live wood shelving or all the weird novelty type hardware stuff). All that combined with a smart, fun and funny staff makes it easy to go to this hardware store, even if it's for your sister.

UPDATE FEB 18TH: On…read moreFeb. 5th, we called Windsor and asked for an update to our missing door. Currently we have one door with a brushed silver frame. They offered to send us a white framed door with a discount delivered by end of week. We emailed back saying that our doors wouldn't be matching and that we would want a pair of matching doors with white frames and that they could take back the silver framed door. No further emails or calls from Windsor...and no door. On Tuesday, Feb 13th, Windsor called saying they would have the silver frame door ready and delivered by yesterday (Saturday Feb 17th). We called on Friday to confirm the delivery time as we wanted to make sure we were around on Saturday. However Windsor still didn't have the door. So no door as of today... Still....

The staff are so helpful, Trevor went the extra mile to help me find the right product and brought…read moreit into the store from another location that I couldn't go myself. The staff are super friendly and knowledgeable. Highly recommend them.

This is now my Hardware store of choice. Not only can you…read morespeak to someone immediately but many things are lower in price than Home Depot. They have MY business!

Great place, fantastic service. Doing re-side new windows Reno on our house. Sent out a materials…read more list to several building supply companies. These guys were timely in response, price was good, they could get everything I needed (can't say the same for their competitors) and delivered to my site without hassle. Nothing but good stuff to say!

Standard is a contractor oriented building products supplier.If I suspect an item is not there I…read morecall the sales desk.It's not a place to get everything in your home.It's a place to buy the product to build the home and renovate. I know what I want and do you have it?It's a place like that.Old school.Like Lumberland and Beaver was.The website doesnt work for me.Some challenge there about my server and theirs.

I don't know much about granite or counter tops but when I moved into my brand new condo this…read moreSpring I was really disappointed with the counter tops in my master bathroom. It was an ugly shade of brown and also stained very easily. I drive by this place quite regularly as it's right in between my office and the Starbucks so I stopped by on my break for a quick quote and to pick their brain on how I could improve the look and feel of my bathroom. The granite surface they recommended was a similar colour that didn't clash with my walls or drawers but was also much easier to maintain. My bathroom seriously looks so much better and I've already recommended this to some of my neighbours who felt the same way. Stanley and his team took good care of me and although it was perhaps a smaller job they never made me feel like I was wasting their time. I felt the price was fair, and if I'm honest was less than what I budgeted for the job. Hopefully I won't have to do any more renovations for a while but at least next time I know who to go to!

After being several weeks late, they delivered and installed the wrong colour countertop then…read morerefused to cover the cost of installing the sinks or faucets telling the customer that it was their fault that the on site contractors didn't know it was the wrong material. installation was generally sloppy and messy. Instead of resin to fill seems, they used silicone without bothering to wipe up the overflow. when chips appeared throughout Alan "discharges their moral obligation" to the customer.

I can not say enough about how great this company is. They installed my Corian countertops 16…read moreyears ago via Home Depot. Home Depot sucked but this company was amazing. They went out of their way to make sure measurements were correct - one of their staff lived in the West End and came by to pick up my bathroom sink to get measurements as they could not find them. When they installed they were professional and very friendly. Looking forward to 16 years later - I sold my place and when clearing out things I accidently had Corian cutting board jam into one of the drawers. Tried everything to get it open and it didn't work. I called them as the only option was to have them lift up the countertop - remove the board and then reinstall. Huge expense - Ray very kindly found someone in my area who came in and managed to open the drawer and remove the board without having to lift the countertop and no charge. I have told everyone I know how great they are and if they need countertops these guys are the ones to talk to. Thank you so much Paragon!

We went with Paragon as I figured if you went with a chain store they would buy from Paragon and…read morejack up their price so you pay more. Measurements were exact. Installation quick and easy. They followed covid protocol. Fantastic job from them. All done within a half day and this was back in October 2020. A few months later the stone developed a crack from an unseen flaw. Called them up and they sent someone out to inspect the flaw. Through job done. Nothing was dropped on it or anything. Just one of those things that happen as we all missed the flaw and want noticed until June 2021. New same stone was ordered and a date set up. They came at 8am and the old counter top was out in an hour. Our back splash is one of a kind and they didn't harm it at all. Excellent job done. New stone installed and all is done. They are a bit more expensive because they only use top of the material that you will not have a problem with. Service? Top notch. You can't ask for anything or anyone better. They have top notch staff, right from sales selection staff to installation. I cannot say anything bad about them. Use them. You will be greatly satisfied looking at your counter tips for years to come.

They had 3 of the 4 items we were looking for, the owner was very helpful, and they packed a lot in…read morea small space.

Love this place, not sure why so many reviews are complaining about the employees as I've never had…read morea bad experience over several visits the past 4 years of living in the area. They even give my dog a treat when we walk by! It's a small shop, and cramped inside, but that is central to its charm in my opinion, they're not trying to be anything they're not, and I've always received great information in response to the myriad questions I usually have when the time calls for a trip to the hardware store. Solid folks, handy hardware shop.