Extremely overpriced. Not thorough... certainly not good as new", as promised…read more Was honestly uncomfortable with these people in my home. Would not recommend.

Excellent work at a fair price. Amir and his team did a really nice job repairing and cleaning the…read moregrout in two of our bathrooms. Communications and follow up were of the highest level of service. Would recommend this company without reservation! Tim K. Merrick, NY

Our bathroom was in dire need of service and Sir Grout came highly recommended by our community…read more This was my first time dealing with this but John was very patient when explaining everything that had to be done. I was nervous what the quote would be but it was actually pretty reasonable compared to another quote I received. There is even a 1 year guarantee so I was very glad to hear that. Clebert did a wonderful job and our shower floor now looks brand new again!

Hard working, reliable and excellent results. We highly recommend Sir Grout. Our Guest bathroom…read morewas done in aprox 4hrs. Appointment was at 9:30Am and he arrived at 9:25Am. There was no mess and the noise was not bad either. We are loving the results! Please see the before and after pics.

I was torn between giving Amore a two or three star review, because our floors are done and mostly…read morelook good. I decided to go with a two star review, however, because of the incredible stress this experience caused my husband and I. I literally had to get a prescription for insomnia pills mid-way through this job because I was so stressed that I could not sleep. Jim and his crew came highly recommended by our furniture maker, which is why we decided to hire them. But from the first day on the job, things began going very wrong. Here are some highlights: This was a job that we were told would take 4.5 days. Instead, it took SEVEN WEEKS. Jim did not order the proper amount of wood, so we had to stop the job midway through to wait on more wood to arrive while we meanwhile had a big concrete hole in our kitchen. He also neglected to order base molding ahead of time, which caused further delays. When the base molding finally arrived, it was too thick for our space - it hangs over the door frames and looks awful. We wound up just accepting it because we were so worn down that we just wanted everything to be over. On the first day of the job, a manager on Jim's crew wrongly told us we had bed begs, costing us a day of lost work while we freaked out, plus $300 for a bed-bug sniffing dog. We did not have bed bugs. This was a truly awful experience. Jim was not present to oversee the work, and the Brazilian crew who did the demo and floor install were very sloppy. They damaged and scratched our walls, the repair for which Jim originally wanted to charge us nearly $800 for (we argued this out and he wound up covering it). The crew installed faulty boards, which had to be ripped out and replaced; installed boards that were not fully glued down and squeaked and moved when they were stepped on, which had to be replaced; and, in over a dozen places, actually damaged brand new boards that they had just installed by dragging and dropping our furniture - which again, had to all be replaced. On one morning, one of Jim's main workers showed up, dumped some boards in our living room that were supposed to be installed that day, told us he was going to go park his car, and then disappeared. It turned out he had decided he just didn't want to do the job anymore. The workers threw away a piece of our kitchen cabinet and they broke a pot and threw away the pieces, seemingly to hide the evidence. We insisted on being compensated for the pot and Jim had a piece of wood made to replace the missing cabinet part, but this just showed a general, worrying lack of care and responsibility on the crew's part. In another instance, a worker opened our patio door in the middle of a tropical storm after we told him to keep the door shut. The door flew open, slammed against the wall and broke. When we called Jim to tell him about this, he exploded and started yelling at us, sayin that it wasn't his fault the door broke - "It's the wind's fault" - and that he wouldn't cover the repair. We wound up splitting the $1600 cost to fix the door, meaning we wound up footing an $800 bill because of his worker's sloppiness. Jim did not tell us that we would have to hire someone separated to caulk and paint the base molding, which came as an unpleasant surprise. When our general contractor arrived to do the caulking and painting, he discovered that Jim's guy hadn't even installed the base molding correctly. We had to run out and buy a nail gun so he could fix it. Jim agreed before the job that his crew would help us disassemble two pieces of furniture that were secured to the wall (a bed and cabinet). The crew then whined and complained about it, saying this is not their job (then why did they take the job??). In the end, they wouldn't even put the cabinet back on the wall - we had to get our general contractor do it, who easily reinstalled in. These issues would have been a lot more tolerable had Jim's attitude been better. He repeatedly told us we were too involved and we were expecting too much. Any time we expressed dissatisfaction about something, Jim would literally yell at us and say we're unreasonable. Keep in mind, this is for a $40,000 job - in our home. It got to the point that my husband was having 45-minute yelling calls with Jim on a nearly daily basis, taking away from his and my ability to do our jobs and just live our lives. One morning, he called my husband at 7:30 am to yell about caulking. I heard my husband scream from the other room, "Do you know I have a job that isn't yelling at Jim!?" In 10 years of marriage, I literally had never heard my husband yell like that. It was extremely upsetting. In my husband's last 45-minute call with Jim, he literally asked why we never thanked him for the job. That about sums it up. The good points are that Jim did finish the job - he did not disappear on us. He also did fix many of the damaged and problematic boards. But overall, the experience was just a nightmare.

I really don't know where to start but I want to make sure people are aware of this before they…read moreconsult with this flooring "AMORE CONTRACT FLOORING" specially Jim! I am sitting here in utter distress with squeaky and popping floors. The only good thing about it is from afar and surface the looks good , it's natural oak engineered floors. Let me list out everything that was wrong . 1. The main guy Jim Berardi has anger issues and pretty much tormented me through the process. I should mention he apologized after I broke down and called him out but it doesn't stop him from saying " you know nothing about floors" and " what do you want me to do, I sent my guy to nail it down ". He was fine and courteous to talk to before the work started and he had half deposit which I generously gave when covid started as I like to work on trust. He is the meanest and rudest person I have worked with. 2. There was no manager on site , Jim hasn't been on site physically since he got the contract. A site manager Steve was suppose to be onsite but never made it( I don't know why ). Jim said Bruno, his flooring guy was the site manager but since the floor has issues , I have asked him numerous times to let me talk to Bruno and the answer is " he is a laborer and I deal with client " . I don't get it whether he is a laborer or a site Manager ? And who uses verbiage like "laborer" in today's day and age ? Bruno by far has been the most courteous person to talk to and I wish I was only dealing with him but he is loyal to Jim 3. I paid 500 bucks for "deep" Cleaning service. The same guys who packed and unpacked were trying to clean with a cloth. I had to call jim to ensure that they clean the kitchen and bathroom as they were NOT agreeing to it . What does deep cleaning mean ? I asked them a number of times to clean pantry shelves and that still had a fat layer of dust and I gave up . Jim gave me half off and said he is doing it as a courtesy and not because they effed up and don't know how to clean ? 4. I paid 1000 dollars for packing and unpacking and my apartment didn't have a lot of stuff . They didn't cover my furniture , my throws were in a basket kept in the bathroom without cover. I came to visit the first day and they were removing the floor. My couch and fabric furniture was kept without covers. My closet Was not covered and all my clothes had to be washed and office closet he's dry cleaned. I could have hired someone awesome to get it done properly . 5. All of the above would have been forgotten if the floors would have turned out ok but see the issues ( Jim initially said that the wood needs to be acclimated but never did for some reason, he lied about things left right center so am not sure what's the story behind it ) - they left the closet doors out , damaged the mouldings and the ceiling had black lines from moving the closet doors. On top of that his guys kept the closet door brackets in random places because of which 2 brackets were lost ( these are 30 years old closet doors ) and then he blamed me for losing them.He sent someone to fix it who didn't know much , handy man from my building helped and had 2 brackets from a job he did for anther apartment. - When I examined a floor plank the day I visited , that plank had Knicks and dents and he assured me the installers never install damaged planks. Guess what ? I found probably 8-10 in living room and guest room and I refused to look more( his carpenter showed me a few !!)I live in 920 sqft apartment but I wanted it to end so got some money off and said am done with this and wanted to move on. I paid the rest of the installment. - 1 day after I said am done I could hear pop sound from 2-3 places and to my horror I had to text him again. Brand new floors had an issue that my old floors didn't ? Then he picked up my phone and said " you said you wanted nothing do with us , I will help you out of courtesy " .. really ?????? Before he sent his guy , I checked the entire apartment the weekend before and taped all places and there were about 25 of them ( sigh) .. I sent him pics and he said " we won't fix everything " .. his guy came who was nice and drilled maybe a 300 nails in my apartment , many on each plank which was filled with filler but you can see it in pictures . It fixed the issue 50 percent ( felt like at that time ). The pops reappeared and now the issue is all over the apartment , pops and clicks - Last , all I am asking from Jim is the floor invoice ( where he is strike off the price ) so I know the exact wood and quantity which he wouldn't give me. And I asked simple questions about how the subfloor and floor was installed so I can tell other contractors who come to look at it it but keeps making excuses. Since then I have contacted many contractors who either said that it's acclimation , or subfloor issues ( most likely it's sub floors ) and they have asked me to wait till fall.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Worked with them for the 3rd or 4th time and they did not disappoint. Gio arrived on time, did a…read moregreat job and didn't even stop for lunch. We had a minor miscommunication on color and they fixed it without issue. I learned they have long-standing, high-quality employees and were actually able to have the guy who worked on our bathrooms a couple years ago chime in on what he did when we had questions. Grout Pros are terrific.

Manny and his team restored our bathroom floor and bathtub tiles with new grout expertly applied…read moreand polished to perfection. Our bathroom looks like new at a very reasonable price. A prompt professional job well done! Thanks Manny.

We needed grouting for a remodel of a bathroom and Manny came and cleaned the cloudiness of the…read moretile and grout making it sparkling clean. He replaced 2 floor tiles that needed to be changed because the flanged needed to be moved to accommodate the proper placement for new toilet. We contracted for our kitchen to be done after we saw how beautiful his work was for the bathroom. His brother did the kitchen and it was finished like a brand new tiled floor. We plan on having Manny come back for our other bathroom tiles, tiles in our sunroom and replacing tiles in our shower stall. So happy to have found Manny and his brother.

1st, i had a situation where this franchise owner, Jim Berardi tried to "bait and switch" me on the…read morequoted price after giving me an amount to be competitive with his competition. After I told his worker to pack back up and leave, Jim said it was a mistake. When I complained to his worker, he admitted it happens all the time. 2nd, I had a problem with the cleaning of my steps, they actually looked dirtier then when he cleaned them. (3rd) I had spots appear on my wood floor. ( we only noticed the spots after we polished the floors a few weeks later) I assumed it was from the dripping of the hoses used to connect to the carpet vacuum when they dragged the hose out through the house. I had to push the owner on both and he finally after about a month, he agreed to re do the steps only. He claimed he needed his "teck guy" to check out the spots on the wood floor. This all started in Sept. of 2019 and last week I had enough of his delays. I even tried to get a sample of the chemical fluid they use on the carpet so I could test my floors when the worker came back to do the steps. But when I requested a sample he advised me that Jim said he would be fired if he gave me a sample? What does all this tell you about this proprietor. I am starting insurance communication against his company and hopefully I will get some satisfaction.

From the owner: Chem-Dry's mission is helping people live healthy lives, which starts with clean carpets and a…read morehealthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added.* Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. All of this means Chem-Dry cleans for your health like no one else

This is a wonderful business. I needed my bathrooms regrouted and floors resurfaced. Zach, James…read moreand Shane worked tirelessly and even painted where necessary on our kitchen ceiling. They are professional and very knowledgable regarding their specialty. I would not hesitate to hire them.

All About Grout has superior service and quality work. His staff is amazing, as they are informing…read moreyou along the way of the arrival time of the technician. I used All About Grout once before for interior ( re- grout of a master bath - amazing! It truly looks new! My pavers were power washed and resealed and couldn't be more satisfied. Doug is now coming back a second time to help me re-grout a stoop that has been an eyesore. With competitive pricing and excellence, I have been recommending him to my friends who need similar work.

we would def hire Supreme Bath again. John did an amazing…read morejob on tile, tub. and sink and was done in a day.

They were timely, neat, and fair with pricing. Easy to communicate with and very prompt. Will…read moredefinitely use them again for my other tub.

Glad I was able to find replacement tiles for my apt bathroom and lucky they were the exact same as…read morethe old ones and overall cost and installation was reasonable. The tile solution in Westchester has it all in tiles and flooring supplies and the staff were very helpful in helping me navigate the replacements. 4.5 stars on my yelp meter .

We definitely recommend Bruce and his team…read more We were searching for a tile contractor for more than a year, because (1) our bathtub wall from 1935 used non-standard size tiles and no one could source it, and (2) because most contractors said our shower stall needs a full gutting, which we were not ready for. We love our old house and wanted to preserve its charm as much as we could. Bruce was knowledgeable, respectful of our house, offered us multiple options so we are comfortable with the work. Bruce was the only one who found the tile that works. Raul took the plan to perfection. The tile work and grout repair work were seamless. He made sure that everything was leak-free and looked great. Even his demolition was quiet -- I had a remote meeting in the room across the hall and the demo noise did not interfere. He also cleaned up after their work very well. The work site was completely cleaned out. Thank you Bruce and Raul. We will come to you for any future tile work for sure.