I just had a small bathroom with tile and old grout I could not get clean…read more.. I called and he asked for pictures of the area and within 5 minutes gave me a price.. I felt it was a fair price.. made an appointment for cleaning and retinting my grout a slightly darker color.. Zen did a fantastic job and my bathroom floor looks like new.

Extremely overpriced. Not thorough... certainly not good as new", as promised…read more Was honestly uncomfortable with these people in my home. Would not recommend.

Hard working, reliable and excellent results. We highly recommend Sir Grout. Our Guest bathroom…read morewas done in aprox 4hrs. Appointment was at 9:30Am and he arrived at 9:25Am. There was no mess and the noise was not bad either. We are loving the results! Please see the before and after pics.

Our bathroom was in dire need of service and Sir Grout came highly recommended by our community…read more This was my first time dealing with this but John was very patient when explaining everything that had to be done. I was nervous what the quote would be but it was actually pretty reasonable compared to another quote I received. There is even a 1 year guarantee so I was very glad to hear that. Clebert did a wonderful job and our shower floor now looks brand new again!

These guys are great. I closed on my home on Tuesday, on Wednesday two guys came to begin sanding…read morefloors for my living room, den and three bedrooms. They arrived promptly at 7:30, which we discussed, and didn't leave until after 7pm. They stayed late to make sure all the floors were completely sanded, and were able to lay down our stain. Doing so allowed them to come in the next morning and lay down the Matte poly. Jim, whom I spoke with frequently, is professional and very accommodating. Any potential issues were laid out, and he was more than willing to meet my needs. He was also accessible, which is a big deal to me. I recommend them for any use, and I will personally use them again for any other house hold needs. No headaches with these guys.

I was torn between giving Amore a two or three star review, because our floors are done and mostly…read morelook good. I decided to go with a two star review, however, because of the incredible stress this experience caused my husband and I. I literally had to get a prescription for insomnia pills mid-way through this job because I was so stressed that I could not sleep. Jim and his crew came highly recommended by our furniture maker, which is why we decided to hire them. But from the first day on the job, things began going very wrong. Here are some highlights: This was a job that we were told would take 4.5 days. Instead, it took SEVEN WEEKS. Jim did not order the proper amount of wood, so we had to stop the job midway through to wait on more wood to arrive while we meanwhile had a big concrete hole in our kitchen. He also neglected to order base molding ahead of time, which caused further delays. When the base molding finally arrived, it was too thick for our space - it hangs over the door frames and looks awful. We wound up just accepting it because we were so worn down that we just wanted everything to be over. On the first day of the job, a manager on Jim's crew wrongly told us we had bed begs, costing us a day of lost work while we freaked out, plus $300 for a bed-bug sniffing dog. We did not have bed bugs. This was a truly awful experience. Jim was not present to oversee the work, and the Brazilian crew who did the demo and floor install were very sloppy. They damaged and scratched our walls, the repair for which Jim originally wanted to charge us nearly $800 for (we argued this out and he wound up covering it). The crew installed faulty boards, which had to be ripped out and replaced; installed boards that were not fully glued down and squeaked and moved when they were stepped on, which had to be replaced; and, in over a dozen places, actually damaged brand new boards that they had just installed by dragging and dropping our furniture - which again, had to all be replaced. On one morning, one of Jim's main workers showed up, dumped some boards in our living room that were supposed to be installed that day, told us he was going to go park his car, and then disappeared. It turned out he had decided he just didn't want to do the job anymore. The workers threw away a piece of our kitchen cabinet and they broke a pot and threw away the pieces, seemingly to hide the evidence. We insisted on being compensated for the pot and Jim had a piece of wood made to replace the missing cabinet part, but this just showed a general, worrying lack of care and responsibility on the crew's part. In another instance, a worker opened our patio door in the middle of a tropical storm after we told him to keep the door shut. The door flew open, slammed against the wall and broke. When we called Jim to tell him about this, he exploded and started yelling at us, sayin that it wasn't his fault the door broke - "It's the wind's fault" - and that he wouldn't cover the repair. We wound up splitting the $1600 cost to fix the door, meaning we wound up footing an $800 bill because of his worker's sloppiness. Jim did not tell us that we would have to hire someone separated to caulk and paint the base molding, which came as an unpleasant surprise. When our general contractor arrived to do the caulking and painting, he discovered that Jim's guy hadn't even installed the base molding correctly. We had to run out and buy a nail gun so he could fix it. Jim agreed before the job that his crew would help us disassemble two pieces of furniture that were secured to the wall (a bed and cabinet). The crew then whined and complained about it, saying this is not their job (then why did they take the job??). In the end, they wouldn't even put the cabinet back on the wall - we had to get our general contractor do it, who easily reinstalled in. These issues would have been a lot more tolerable had Jim's attitude been better. He repeatedly told us we were too involved and we were expecting too much. Any time we expressed dissatisfaction about something, Jim would literally yell at us and say we're unreasonable. Keep in mind, this is for a $40,000 job - in our home. It got to the point that my husband was having 45-minute yelling calls with Jim on a nearly daily basis, taking away from his and my ability to do our jobs and just live our lives. One morning, he called my husband at 7:30 am to yell about caulking. I heard my husband scream from the other room, "Do you know I have a job that isn't yelling at Jim!?" In 10 years of marriage, I literally had never heard my husband yell like that. It was extremely upsetting. In my husband's last 45-minute call with Jim, he literally asked why we never thanked him for the job. That about sums it up. The good points are that Jim did finish the job - he did not disappear on us. He also did fix many of the damaged and problematic boards. But overall, the experience was just a nightmare.

If you are lucky enough to have landed on Grout Pros' NYC Google listing, please do yourself an…read moreimmediate favor: stop stressing, end the analysis paralysis, step out of the panic loop and contact Elizabeth and Daniel ASAP. The universe is positively intervening in a way you cannot even fathom right now. I say this because I was YOU less than 48 hours ago. My nightmare started when I hired a "contractor" through TaskRabbit with 600+ five-star reviews to fix and paint a peeling bathroom window along with some regrout touch-ups. Straightforward, right? Well, on Day 2 at 6pm on a Thursday, less than 72 hours before my guest's early Sunday arrival, he scurried away mid-job and left the window's wood and metal frame in worse condition than when he started. He used a chemical paint remover that compromised the surface, then left when things got complicated. No referral. Just a "sorry" and out the door. Now I had less time, a worse problem, and no clear path forward. Enter NYC Grout Pros. Elizabeth initially told me they were booked until Monday, which I understood, but once she heard my timeline, she led with empathy and assured me she and Daniel would make Friday work. It felt like a miracle! I went to sleep knowing I wasn't alone. Friday, Daniel arrives around 2:30pm, and what struck me immediately was how supported he was by his team. One of his colleagues--on THEIR day off--came by just to deliver tools and materials he'd need. That level of coordination and sacrifice, especially under pressure, is rare. What Daniel walked into was no longer simple. The wood had been compromised, sanding was difficult, and the timeline ruled out conventional approaches. He assessed everything calmly and made a critical call--the current path wouldn't get this done in time. At 5pm on a Friday, without hesitation, he drove nearly two hours through West Village traffic to his shop in Westchester to custom cut wood for my window and source the right materials to actually solve the problem--not just patch it. He then drove back into Manhattan, arriving around 8:30pm, and worked until 11:30pm. And, true to his word--came back by 10am the next morning, on a Saturday--HIS day off--and a day where he had meaningful personal commitments, and still worked until everything was completed to the highest standard. The Result: the window was fully repaired, the grout issues were smoothed out, and the bathroom was spotless/usable. I was able to keep my promises to my guest because of Daniel. But what impressed me most is who Daniel is as a person. He is not only exceptional in his craft--he is an even more exceptional human being. I was under pressure. I had already lost time and money. I was dealing with someone else's poor judgment. And Daniel kept reassuring me: he was on my side, he wouldn't abandon the project, and he would get it done. Although I was a complete stranger--one of millions of people in NYC--he treated me like a longtime friend he was willing to move mountains for. And boy did he. He never made me feel like a burden or like he'd been stuck with a bad job. There was also a generosity of spirit that permeated his work. My partner had ?'s about installing new flushmounts, and Daniel took the time to coach him through an example so we'd feel confident doing it ourselves. One micro-moment spoke volumes. After hours of driving and working late, he still cleaned thoroughly--bathroom spotless, tools neatly placed. As we walked out, he noticed dust from his boots in the hallway and instinctively dropped down to clean it, saying he didn't want to leave the building that way. That level of care--at the very end of a long day--is not something you can fake. I also appreciated how highly he spoke of his team, especially Elizabeth. It's clear they are a close, experienced group that genuinely support one another--and it shows. What they did for me went far beyond fixing a window. Hearing "I got you" felt like 1000 pounds lifted off my shoulders--I've found my dream creative partners and I know I can trust them with any project moving forward! And so should you!

Elizabeth was prompt in responding to our quote request and the whole process was quick and…read moretransparent. Our shower and tub area look much better and ready for move in.

This company did a great job in grouting our bathtub tiles…read more The worker arrived on time, and was extremely professional, in his expertise, and manner of labor. We were very pleased with the result, and will definitely contact the company again, when needed. i highly recommend " Grout Adept".

Manny and his team restored our bathroom floor and bathtub tiles with new grout expertly applied…read moreand polished to perfection. Our bathroom looks like new at a very reasonable price. A prompt professional job well done! Thanks Manny.

Excellent experience utilizing The Grout Guy. Did a beautiful job grouting and caulking our large…read moremaster bathroom shower and tub in the guest bathroom. He also filled in missing grout in some of our tile floors. Went above and beyond. Highly recommend.

Did a fantastic job! Our bathrooms are sealed and look great. Great price for all the work he did!read more

1st, i had a situation where this franchise owner, Jim Berardi tried to "bait and switch" me on the…read morequoted price after giving me an amount to be competitive with his competition. After I told his worker to pack back up and leave, Jim said it was a mistake. When I complained to his worker, he admitted it happens all the time. 2nd, I had a problem with the cleaning of my steps, they actually looked dirtier then when he cleaned them. (3rd) I had spots appear on my wood floor. ( we only noticed the spots after we polished the floors a few weeks later) I assumed it was from the dripping of the hoses used to connect to the carpet vacuum when they dragged the hose out through the house. I had to push the owner on both and he finally after about a month, he agreed to re do the steps only. He claimed he needed his "teck guy" to check out the spots on the wood floor. This all started in Sept. of 2019 and last week I had enough of his delays. I even tried to get a sample of the chemical fluid they use on the carpet so I could test my floors when the worker came back to do the steps. But when I requested a sample he advised me that Jim said he would be fired if he gave me a sample? What does all this tell you about this proprietor. I am starting insurance communication against his company and hopefully I will get some satisfaction.

From the owner: Chem-Dry's mission is helping people live healthy lives, which starts with clean carpets and a…read morehealthy home. Our proprietary hot carbonating extraction cleaning process penetrates deep into the fibers, removing an average of 98% of common household allergens from carpets and upholstery and 89% of the airborne bacteria in your home when a sanitizer is added.* Plus, our green-certified solution, The Natural®, contains no soaps or detergents so it's safe and non-toxic for your family & pets. And, Chem-Dry uses 80% less water than typical steam cleaning so carpets dry in hours instead of days, making it the safer and more convenient carpet cleaning choice. All of this means Chem-Dry cleans for your health like no one else

Doug and his team are great. Garrett was a pleasure to work with. They do a great job and stand…read morebehind their work. Had my pavers cleaned, New sand, and sealed.

This is a wonderful business. I needed my bathrooms regrouted and floors resurfaced. Zach, James…read moreand Shane worked tirelessly and even painted where necessary on our kitchen ceiling. They are professional and very knowledgable regarding their specialty. I would not hesitate to hire them.

I have yet to use supreme bath refinishing but I have to say that I have had nothing but good…read moreexperience with Frank who I have communicated with via emails numerous times. Not sure why others have written negative reviews about so called "poor communication" with this company. BTW the negative reviews are older ones. I hope/plan to contact Frank again to schedule an appt to have my bathroom tiles re grouted. In terms of communication I have to give them 5 stars.

Have been using their service for at least 5 years and recommending them to many clients (I'm a…read morereal estate agent); they are professional, insured, and always do a good job.

We definitely recommend Bruce and his team…read more We were searching for a tile contractor for more than a year, because (1) our bathtub wall from 1935 used non-standard size tiles and no one could source it, and (2) because most contractors said our shower stall needs a full gutting, which we were not ready for. We love our old house and wanted to preserve its charm as much as we could. Bruce was knowledgeable, respectful of our house, offered us multiple options so we are comfortable with the work. Bruce was the only one who found the tile that works. Raul took the plan to perfection. The tile work and grout repair work were seamless. He made sure that everything was leak-free and looked great. Even his demolition was quiet -- I had a remote meeting in the room across the hall and the demo noise did not interfere. He also cleaned up after their work very well. The work site was completely cleaned out. Thank you Bruce and Raul. We will come to you for any future tile work for sure.

Glad I was able to find replacement tiles for my apt bathroom and lucky they were the exact same as…read morethe old ones and overall cost and installation was reasonable. The tile solution in Westchester has it all in tiles and flooring supplies and the staff were very helpful in helping me navigate the replacements. 4.5 stars on my yelp meter .