Unfortunately, we had a very disappointing experience with the customer service from the waiter who…read moreserved us. He is stocky/muscular in build, has a beard, glasses, and wore a baseball cap.
Everything started off well when we arrived. He even asked if we were first-time customers, which we were. My family and I were there celebrating my wife's birthday, and overall, we enjoyed the food. Our bill came out to around $113. The tacos are on the smaller side and cost almost $5 each, while the small flower quesadillas around $10, so it is definitely on the more expensive side, but we thought the food was pretty good even though he also brought my wife's tacos with salsa after she had ordered them without. We chose to not even bother mentioning it.
The issue happened when I was paying. I chose to only leave a $2 tip because I was already spending over $100 and was on a very tight budget especially due to how much the bill was. The waiter specifically pointed out that I was only leaving a $2 tip. I confirmed that I was, and he then asked if there was any issue with the service or food which I felt was clearly an attempt to find out why I wasn't leaving more.
I told him everything was good and finished paying as he sort of just looked at me. I said thank you, and walked outside towards the inside of the mall. Seconds later I noticed him speaking to the female cashier about the tip with the card reader still in hand. What he said caused her to smile and look out to my direction but then quickly looked away when she realized I had noticed. I want to be clear that I have no issue with the cashier and am not blaming her for anything. She was professional. I only mention that to explain how it was obvious that he was making fun of the tip so my only concern is with the waiter and how he handled the situation.
In my opinion, it was very unprofessional and uncomfortable to question a first-time customer about the amount they CHOSE to tip. A tip is voluntary, and you never know what someone's financial situation is. He had no way of knowing whether I was dealing with bills, a tight budget, or simply choosing what I could afford today. Customers should not feel embarrassed or pressured about the amount they VOLUNTARILY choose to leave.
I understand that servers work hard and sometimes rely heavily on tips, and sometimes I am able to tip restaurants $10-$20. However, sometimes people simply cannot afford to leave a large tip or any at all especially with today's prices and economy. That shouldn't mean they should feel uncomfortable going out to eat with their family or celebrating a special occasion If they sometimes only have enough for the food itself. In those circumstances should customers not celebrate anything at all and not create memories on family birthdays etc Just because the waiter will question the tip? lol of course not, highly unprofessional on his behalf.
I had actually been looking for a San Diego taco spot that comes as close to the tacos in Tijuana as possible, and I initially thought I had found a place that my family and I could regularly return to. One of my coworker's recommended this taco shop to me yesterday. I work in corrections and also serve in the military so honestly I was actually already planning on coming back in the future with some of my buddies being that I haven't been convinced with some of the other taco shops in the area. Unfortunately, the interaction with this waiter completely changed my impression of the restaurant, and we will not be returning.
I hope the owner or management see this review and addresses the situation with the employee. The food was good regardless of the prices, but good food does not make up for making a customer feel uncomfortable or embarrassed over a tip. I chose to share my experience here rather than feel pressured to explain my personal finances to a waiter. No one should. It's not his business.
I hope management takes this as an opportunity to remind staff that customers should never be questioned or made to feel uncomfortable about the amount they choose to tip. The establishment would have most likely gained many more customers just from my behalf but it is what it is. I just ask that the manager's or owner speak to the waiter to explain what "you would think" would be common sense in customer service. Hope to hear from the owner (Robe, K) soon. También hablo español. Mándame mensaje porfa.