I rarely leave negative reviews, but my experience with Tigon Golf Carts pushed me to the point where I felt other customers should be aware of what they may encounter.
Over the course of a week, I worked with multiple employees between the Dover, Delaware location and the Hatfield, Pennsylvania location to purchase a golf cart. What should have been a straightforward transaction became a constant cycle of conflicting information, changing terms, and poor communication.
The process started with a cart advertised with 0% financing. After several conversations, I was told the financing did not apply to carts older than five years. Then I was told it only applied to new carts. After a contract was canceled, I drove to a location in person and worked with a salesperson to restructure the deal. I put down a substantial deposit and scheduled pickup.
When my family and I arrived for pickup, we discovered the financing paperwork had never been submitted. We waited roughly an hour while that was corrected. After that, additional fees began appearing that had never been disclosed during the numerous phone calls and negotiations leading up to the purchase. First there was a loan origination fee. Then revised paperwork had to be generated. While waiting, the cart was loaded and ready to go. Then another unexplained charge appeared. Even after multiple calls between employees and locations, nobody could clearly explain where the charge came from or provide consistent answers.
After spending approximately four hours at pickup, countless hours on the phone throughout the week, and involving multiple employees who all seemed to have different information, I ultimately canceled the purchase and unloaded the cart.
My frustration is not with one fee or one mistake. Mistakes happen. My frustration is with the complete lack of communication, accountability, training, and transparency throughout the entire process. No customer should have to spend this much time trying to understand a purchase or repeatedly uncover new information at the last minute.
I left without a golf cart, but more importantly, I left with no confidence that anyone involved truly understood the transaction they were asking me to sign. read more
