Thursday crew Albert and Josh truck 334 have great customer service and whenever I asked for help with taking more trash that I was able to fit in the container they took it out for me without hesitation . Never had issues missing pick up days compared to Monday crew . read more

The Tiger Sanitation worker in our neighborhood Mr. Dwight Sanchez was very polite in informing me that I needed to contact their office. We are new in the neighborhood and need to make arrangements. He was kind enough to give me the flyer with their contact info and then he put my trash can back up. That was helpful cause I was running late to work. read more

The guys that pick up my trash are great. On Friday, Josh, Albert and Armando help us here in Timberwood. I have been very happy since changing to Tiger. Like the fact they also pick up recycling. read more

Jerel and Rosario -- Truck 329 I'm incredibly grateful for the excellent service Jerel and Rosario provided. I had cut a large number of branches and was struggling to break them down small enough to dispose of. I suffer from asthma and I started having difficulty breathing so I went inside to use my inhaler. After I went inside, I saw them making their rounds through the neighborhood and asked if they could help me with the branches. I offered to pay, but they kindly refused and helped clear the entire pile. The quality of their work and their kindness went above and beyond what I expected. They saved me hours of difficult work and gave me an incredible value by helping me at no charge. I truly appreciate them and hope Tiger Sanitation recognizes Jerel and Rosario for their outstanding service and for going above and beyond when they didn't have to do anything at all. I pray for blessings for these amazing men! Thank you so much again!! read more

If I could do zero stars, I would. This place is a scam. They take your money for services rendered, yet skip picking up your trash and recycling on a regular basis. I lost count of the amount of work orders I've had to make to get them to do what I actually pay for. They don't just deal in trash, they are trash. read more

NO ONE SHOULD HAVE TO PAY FOR A SERVICE THEY DIDN'T RECEIVE. I set up service with Tiger Sanitation in August 2025 under a signed quarterly billing agreement, $75.15 per quarter. Within weeks they switched me to monthly billing without my knowledge or consent and sent an invoice for $122.51 I never agreed to. I reported 13 missed pickup days in October alone, due to bins being blocked by traffic from the adjacent high school. Tiger refused all credits and told me to call the police, contact the HOA, and place traffic cones on a public road. Police said it wasn't a crime and to stop calling. The HOA has no jurisdiction over the county road. So I kept losing service while still being billed in full. I chose not to renew. Tiger has no online cancellation option -- only phone or "formal" written request -- violates the FTC's Click to Cancel rule. They denied receiving my cancellation requests, then a representative admitted on a call she had one on file, directly contradicting their own written response. Even after moving, I'm forced to drive by the property to check if they've retrieved their own bins, because they'll charge a $100 "unreturned cart" fee and a $25 cancellation fee -- neither disclosed at signup. They billed me for a full quarter I never authorized after I'd already moved out which is also not disclosed at set up. Very sketchy! read more

Tiger Sanitation - manual trash pickup and still didn't pick-up my trash - Recycling Center Near Me - San Antonio, Texas

See all

Trash is piling up in my house! Missed pick up. I have been calling every day and no help they keep on telling me tomorrow someone can help today no one is near my area. About a year or two service was excellent they would pick up missed trash as soon as the same day. Now service has gone way down i see why my neighbors have changed service. I can't even get a call back with an update even though they say we will call back. To top it off i now have a charge on my account. What is going on? This is not acceptable. I am paying for a service that is not being met. read more

Worst customer service in town. Hands down the worst company so many rules to pick up trash. Like come on, give the client some the pickle ever heard of it... I guess not when we are forced to only use you. Hence you give a rats a.. about us.. when every now and then I have one f... box that over fills my trash can and yall decided that you can't take it and leave it as is. Not acceptable due better. read more

Trying to talk to Tiger Sanitation customer service again. The hold time is over 7 hours. I'm gonna have to look for a different trash service. This is is incredible. This is totally unacceptable for any company. read more

We set up a new Tiger sanitation account and Tiger put the next doors service in my name after mistakenly shutting down their account. Refused to pick up trash repeatedly. Multiple instances of mistaken failures to perform. We had to call and argue for hours Repeatedly. They came went in our fenced back yard and picked up our cans by mistake shutting down our account that was paid in full and dumped the trash in our front yard. Refused to come and pick up the trash they dumped in my front yard. Mixed up math, very rude and unprofessional. Worst service ever. Paladin Rental Management LLC read more

Tiger Sanitation - Trash dumped in my yard by Tiger. - Recycling Center Near Me - San Antonio, Texas

5 Stars Juan Carlos came by to pick up our old trash cans and brought new ones, and I wanted to leave a review because he was fantastic! He was very knowledgeable and took the time to inform me about the process, which I really appreciated since we're still getting familiar with everything as a newer customer. He was friendly, professional, and clearly takes pride in doing his job well. It's these kinds of interactions that make you feel confident you chose the right company. Thank you, Juan, for the great service! Highly recommend Tiger Waste -- great team all around. read more

5 Stars We're new to the area and just had our first trash pickup with Tiger Waste, and it was a great experience from start to finish! I happened to be outside when Vince, Dario, and Antony came by for our pickup, and I had a few questions since we're new to the neighborhood. They were so friendly, informative, and helpful -- you could tell they genuinely take pride in doing a good job and taking care of the neighborhood. I also want to give a shoutout to Tereasha, who helped me get our service scheduled when I called in last week. She was very helpful and made the whole sign-up process easy. Thank you to the whole team for making our first experience such a good one. Highly recommend! read more

I don't understand why you keep skipping us in picking up the recycle on our street. I pay my bill & expect my service to be done. This is the 1st time that you skip our area. ??? What is excuse this time ??? last time it was you change the calendar & that was about a month ago so NOW WHAT ??? I would like for it to be picked up like your promise you would do ??? This really frustrate me when you do this kind of BAD SERVICE read more

How do you clowns miss a missed pickup for the first service? I guess when you're a monolpoly, you dont have to actually do what customers pay you to do. Im waiting 6 months for service and then charging you back and switching cards... free trash "service"! read more

Last week Tiger failed to completely empty my trash can. I called daily and was preach day that it would be picked up "tomorrow". Their system gave ridiculous wait times of 15 HOURS, 29 HOURS and one rep told me that their system told one rep the wait time was 250 HOURS! Insane. They finally said I had to wait until my regular pickup day which was today. AGAIN they failed to fully empty my trash can. As a retired senior citizen, I can easily lift the bag out of the trash can so it's not jammed in the trash can. No excuse. Today I have been waiting over 2 hours to get a call back from leadership. Use anyone else! read more

I would not recommend this company. At all. I called to cancel my service and these people told me I can't get a refund for the unused month on my service that I want to end early. So now I have to keep my service for a month that I don't want AND pay for them to get the trash cans. I've never heard of a company not giving a customer a refund for services they no longer want. I will never use them again and will definitely not recommend them. Money grabbing people! I think I will call corporate office because this is bullshit! read more

Today, 7/15/26, we have crazy rain with thunder storms. The rain has moved rocks into the street and trash cans are knocked over. The recycling team handling the Scenic Crest community, Nate, Jake and Alan, is working hard and helping us. We appreciate it! AK read more

Quality and service is low. Paying customer and they missed trash pick up. Tia from customer service who I had to wait over 45 minutes due to high volume calls on a Tuesday afternoon, told me they wouldn't be out to pick back up and she does not know why they put didn't pick up. She said it was arm service? So poor customer service with no resolution due to their arm service trucks. See photo and the street vehicles are not mine neighbors out of my control. So why didn't they pick up my trash on a paying account service? Tia from customer service doesn't know either. Poor business and service. No values or pride in what they do for work. read more

Tiger Sanitation - My trash can in front of my house NOT PICKED UP SKIPPED and my bill is paid in full? - Recycling Center Near Me - San Antonio, Texas

This morning was one of those mornings where you're just glad you made it out the door on time--completely hectic. Before leaving to drop the kids off, I noticed my trash can had been absolutely obliterated by a gang of raccoons who clearly hosted a full-blown midnight rave in it. Trash everywhere. On the way home to deal with the mess and put the bin out - my heart sank as I drove past--everyone else's bins were already empty. I thought, "Oh no... the trash truck came early. How am I going to make it until next week? My bin at this point looked like it was actively throwing up. But THEN--I pull into my driveway and see the trash guys not only grabbing my bin, but picking up all the raccoon crime scene debris around it like absolute legends. I genuinely considered hugging the guy, but decided I didn't want to end up on someone's Ring camera as "emotional lady assaults sanitation worker with gratitude." Seriously though--shoutout to these men. They went way above and beyond, and completely saved my day. Tiger Sanitation, LLC., Thank you! HB, Boerne, Texas read more

I requested a bulk pickup. They charged me and now my things are still on the curb since Friday! Their hold times for calls are an hour. Their phone system is broke today. The service rep won't contact dispatch, just looks at notes. Do NOT request anything extra from them. read more

Five stars all around for Truck 340! Louis and Rick deliver outstanding customer service every single week. They are always punctual, work tirelessly, and bring such positive energy to the neighborhood. Ever since moving in, Tiger Sanitation has exceeded all expectations thanks to this dynamic duo. Thank you, Louis and Rick, for providing truly exceptional service! read more

If your neighborhood has the option to use a different trash company, I'd recommend it. They've skipped our trash pickup multiple times, and it feels like they're always looking for a reason not to do the job we're paying them to do. Most recently, they left our full trash can because the lid wasn't completely shut. It was barely cracked open--not overflowing or sticking way up. I understand having rules, but there has to be some common sense involved. When customers are paying for a service, they shouldn't have to worry about their trash being left behind over something so minor. We've had too many missed pickups, and it's frustrating to keep dealing with excuses instead of reliable service. At the end of the day, we're paying for our trash to be collected, and this company has not consistently delivered on that. read more

Over in the Brooks Los Cielos development, Justin, Louis and Rick Martinez have been nothing but professional and courteous when in our community! we appreciate Tiger having employees as friendly and polite as they are! thank you! read more

If I could put 0 stars I would. I had service with this company for over 9 years. Upon cancelling over a month ago we were told they would pick up the cans and reimburse us the remaining balance for unused service...Many, many phone calls and emails later I finally talked to someone (30 days later). This person said they had no record of us cancelling, would not reimburse for the 2 months we had advance paid for, and were charging us $25 per container to pick them up. They offered no concern when I expressed my frustration at this charge and the fact that they basically lied to us about cancelling the service in July. I would advise anyone to steer clear of this company, especially military service members PCS'ing into Joint Base San Antonio and unaware of Tiger's reputation! read more

Well after 20 yrs of Service with these people they make up some lie that the my power lines are too low for the driver to pick up my dumpster. So they won't service me any longer??? WTF. The lines haven't moved or a storm damaged them. They just don't want to bother to come in my neighborhood since they don't have many customers over here to service. You suck & customer service people suck & lie!! They don't even deserve a star! read more

Edward Rodriguez and Mark Carmona did an amazing job. Would highly recommend Tiger Sanitation.

Eddie & Andrew in truck 339 do a great job! Andrew always does his job with a smile and he does it WELL!!

Just want to say that during the storm we just had, Nate, Jake, and Allen came to the rescue and got my recycling can and then pushed it all the way back into my driveway. Tiger's employees have always been great. read more

The men who pick up my trash have been great. Andrew and Eddie always says hi when Im out and is courteous. With all the hustle and bustle in this world today its nice to see hardworking men not only do their job well but take the time to say hi to an old lady like me. read more

They are the most expensive service with horrible customer service. They nickel and dime you to death including when you cancel. 27 dollars a cart to come pick up their property. If you charge the premium price you should have the premium service. They do not. read more

miss trash days don't answer phone expensive they do okay most of the time every once and they miss don't tell you

It's good that this company deals in trash because that's exactly what their communication is. The entire neighborhood put out their trash today and it was not picked up due to them changing the service and not being able to inform their customers of the change. This company keeps raising the bar on their level of suck. Unfortunately, my neighborhood HOA members decided to create a deal with them and ran off all competitors. I would happily pay more for service from a competent company. read more

I've been waiting all morning for a call back from management regarding a situation with my order, and I still don't have any answers. I ordered a 20-yard roll-off dumpster last Friday (7/25). The order was processed quickly, I signed and paid, and was told it would be delivered today, 7/29. Yesterday I called to confirm, since I had received no confirmation, and was told delivery could be anytime between 6 a.m. and 7 p.m. No window at all. This morning around 6 a.m., your driver came out, decided the location in the order notes was "too hard," called but unable to reach us because we were still asleep at 6 am and then left. By the time I returned his call (around 7:00 am) we were awake and ready to give alternate instructions. He called me back at 7:45 am and told me I would need to call customer service because he couldn't come back without dispatch approval. Since 8 a.m., I've been on the phone repeatedly with the customer service team, passing messages back and forth with dispatch. The service rep tried to reach dispatch, then called me back saying there was a conflict between the driver's story and what I explained and the message from dispatch seemed real hostile and it seemed like they wouldn't be attempting any re-delivery today. The rep said she would get management involved and send them a message and she would call me back. It's now 11:00 am, and I still have no response or confirmation of whether this dumpster will be delivered today. We have a large, wide driveway with ample space for drop-off, and I honestly don't understand why the driver couldn't just complete the delivery. We specifically chose Tiger because the business is close to our home (5 minute drive down 87). At this point, the lack of clear communication between the driver, dispatch, customer service and management has been extremely frustrating. We have a construction/moving project underway today, and losing an entire day because no one can give us an answer is unacceptable. read more

They fly by in the mornings, I was walking out with the trash can so it wouldn't sit over night and they flew by at 730AM. I try to call and see if they could pass by again since they were just down the street. But it was after hours. I do not recommend. We're stuck with them for the neighborhood we live in. read more

Never is in time, never lets you know if it's a holiday or not, states Thanksgiving and Christmas as official holidays, but continues to take any opportunity to be off! Horrible horrible service read more

I requested service from these guys 2 weeks ago. Paid 90 $ . 2 weeks later I still haven't received my can so I called them . After putting me on, hold to figure out what happened a man came back on and said apparently i Had service with them 8 years ago and I owed them money. That may have been the case but I would have expected someone to say that when I signed up. Not two weeks and 90 dollars later. Talk about shady business. I asked what I owed. The man said he could give me collections phone number. Ridiculous. Obviously I didn't owe more than a quarterly billing cycle. And i'm sure eight years ago, it was much cheaper than it is now. If this isn't a theft of service, I don't know what is. read more

I am so frustrated that they will not recycle any glass containers. Very upsetting, as I will not throw them in the trash and there's no where to recycle them nearby. Horrible! read more

A couple years ago they transitioned to only taking recycling once every two weeks. But my bin fills up way faster than that and they won't take anything that doesn't fit in the bin, even if it's in a nicely packed box. read more

This is either a poorly ran company, or they hire folks that really don't care about being a quality representation of their company. They miss our recycling but pick up the trash. I just don't get it with this company. Absolutely horrible, make sure you vote against them for your HOA! read more

Always helpful and good workers. Can always back where started and cordial if you catch employees. Upfront about bulk removal and in 13 years have been helpful in addressing any issues. Update: I spoke too soon they didn't pick up trash today, ridiculous read more