1. Tiffany & Co

    1. Tiffany & Co

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    Boston, MA

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    Tiffany & Co

    3.6 (88 reviews)
    Ultra High-EndJewelry

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    Emily C.

    I must say, I have mixed feelings about their customer service. The employees could clearly see that you're browsing and waiting for someone to approach you; however, they walk the other direction and wait until you flag them down as if they did not see you. I don't believe that their employees are well trained. During my most recent visit, I came in knowing which necklace I wanted to purchase. The employee tried to push me to purchase a tarnished necklace and claimed that it is sold like that. As I did my research online prior to visiting the store, all the images online appear to be sterling silver. Also, she checked with the cleaning service and asked if the necklace could be cleaned; she came back and said it could only be polish, but not deep cleaned..yet did not have an explanation as to why that was the case. All in all, I did not feel comfortable with the idea of purchasing an expensive piece of jewelry that's tarnished! Luckily, I discovered that the location on Newbury Street had 18 in stock. I made a trip there and the necklace was in perfect condition -- sterling silver and not tarnished. I would recommend taking advantage of their cleaning services. All Tiffany & Co items are eligible for a deep cleaning. Though, note that you will be waiting a long time for a specialist to help you. There is a bell on the wall; however, you could ring it ten times, but no one would help you until you express that you've been waiting for awhile. A manager walked back in forth (to the back) to get something and he noticed that I was still there. He then asked an employee to assist me. He kindly offered me a pastry because I waited a long time.

    Bella K.

    I have to just say that I LOVE, LOVE, LOVE the service I receive at Tiffany & Co! I am even happier that there is a location or two that are very accessible to me personally which has me stopping in on line and in store more and more. This particular location provided excellent service on 2 different occasions so far. Visit 1: I had gotten engaged about 48 hours prior to the visit, and my ring had turned green on my finger. I was absolutely heartbroken, but quickly reassured that it was the type of metal, and was fixable. The gentleman quickly polished it back to perfect and sent me on my way with a proper cleaning cloth and explained it's care directions. I was then guided to customer service to drop off a necklace for cleaning. Visit 2: Pick up and and an exchange. Again, excellent service. I was greeted quickly, and guided to customer service for my pick up. The lady was very friendly and I had my necklace back in it's proper place in no time at all. I had an exchange on this visit that I had received as a belated Christmas gift. The woman helping me was friendly, bubbly, and just overall delightful. J. Marra is the name on the receipt. The whole exchange was seamless and with a better outcome than originally configured. I was able to get a small bottle of their new fragrance in addition to the earrings and am totally in love. I look forward to purchasing more pieces in the future!

    Excellent, friendly and efficient customer service.
    GT M.

    Stellar customer service, dazzling jewelry designs in this upscale jewelry store, homeware was also available...

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    Page 1 of 3

    Ask the Community - Tiffany & Co

    Review Highlights - Tiffany & Co

    Searching for an engagement ring, we walked into Tiffany & Co after fruitless hours dragging ourselves around the Diamond Exchange and other jewelers in Downtown Crossing.

    Mentioned in 2 reviews

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    Mejuri Newbury

    Mejuri Newbury

    2.2
    (11 reviews)
    0.3 mi

    I came in looking for a gift for my two maid of honors for my wedding. Carina was so helpful and…read morekind. She answered any questions I had and was respectful of my budget. I'm very happy with the pieces I picked. Carina also went out of her way to package them up so beautifully! Truly appreciate the great experience!

    I understand that it was a busy Saturday, but this location was downright unhelpful. I already knew…read morewhat I wanted to get from a prior trip to the Seaport Mejuri location and just needed to come in to check sizing. I looked up my items online, which was difficult given that (with no labels on any of the jewelry) I didn't know what to search on their website. So I was ready to purchase items, just needed to check sizes (which is what an in-person jewelry showroom is for). We waited in line due to store occupancy limits (understandable, it's a small location) and once we got in were immediately accosted by an associate who asked if we were finding everything ok. She disappeared once I said that I knew what I wanted and needed help with sizing. When I had to go ask someone from the back desk area for help, they rolled their eyes and scoffed at me for...asking them to do their job and help me understand the (unlabeled) sizing for the bracelet. If you're going to have no labels on your display for what the sample sizes are (20/22 inches for a chain necklace, a very slight difference, plus no idea which sample bracelet was for the M/L/XL sizes) at least have helpful staff! Then, when checkout time came I was told that the price was going to be more than I had originally budgeted for since we had picked out the necklace with a slightly larger diameter. I asked for clarification and the girl helping me gave the most convoluted explanation about the bracelet already being upsized. She expected me to already be knowledgeable about the different finishes too. I had to advocate for my 10% signup discount to be applied. And when we got home, one of the boxes was missing the storage pouch and polishing cloth. Overall a really scummy experience all around that I felt like I was being tricked and upsold with unclear explanations even when I knew what I was purchasing. I'm used to buying fine jewelry and having nice laid out options sheets that this business model was clearly lacking. Or even transparent pricing! I'm betting that they treat their staff poorly because they are so unenthusiastic to even help out people who know what they want! Such an unnecessarily stressful experience. The gals next door at Glossier are so much nicer and more helpful, and their price point for makeup is far less than the consideration for buying what is ostensibly marketed as fine jewelry. Most things are extremely marked up and of variable quality as compared to standard jewelers. I only came because I liked one particular design and had felt it before as solid. TL;DR Even if you already know what you want, don't go to the Mejuri on Newbury, maybe the one in Seaport instead. Very unhelpful layout and staff.

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    Mejuri Newbury
    Mejuri Newbury
    Mejuri Newbury

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    BRAG - Boston Ring And Gem

    BRAG - Boston Ring And Gem

    4.9
    (156 reviews)
    1.2 mi
    $$
    Family-owned & operated
    23 years in business

    I worked with Ani and her team at Boston Ring and Gem this year on my fiancée's engagement ring. I…read morestarted working with them in January of 2025 when my fiancée and I went in to our consultation. She fell in love with the boutique, the team, and most importantly, the ring design. We told them exactly what we were looking for in her ring to symbolize our love. Ani was attentive, understanding, and supportive of all of our needs and requests - even when we went in for our consultation a year before we knew we wanted to get married. I reconnected with Ani in January 2026 to begin building her ring. She remembered every detail when I went back in and provided fantastic advice on some ring alterations. She even held the diamond I chose while I arranged payment. The entire process was seamless and easy. She and her team handled the whole process in house. Knowing my fiancée's ring was made with care by a passionate family business also brought me a lot of joy. The ring was absolutely spectacular. Saying it was beautiful would be an understatement. Ani and her team perfectly created the image my fiancée and I had in our minds. It was more beautiful than we even imagined. Needless to say, she said yes and was blown away and enchanted by the ring they made for us. We are overwhelmingly happy and satisfied with the ring. I could not recommend Boston Ring and Gem more for any couple looking to represent their lifelong commitment and love for one another. We are proud to be a BRAG couple!

    My fiancée and I greatly enjoyed working with BRAG on our customized engagement ring. Ani is very…read morehelpful with her knowledge and creativity in designing the ring, and the whole BRAG team works efficiently to deliver the model and ring on time. We are extremely happy with how the ring turned out and highly recommend BRAG for their professionalism and reliability!

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    BRAG - Boston Ring And Gem
    BRAG - Boston Ring And Gem
    BRAG - Boston Ring And Gem

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    Tiffany & Co - jewelry - Updated July 2026

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