We chose this office because it came highly recommended by my OB-GYN, but our experience has been…read moreincredibly disappointing. Communication has been poor from the start. Instead of keeping patients informed, they rely heavily on the patient portal, leaving us to chase down answers ourselves. I paid $185 out of pocket for lab work and never received a call to discuss my results. I ended up uploading the report into ChatGPT just to understand what it meant because no one from the clinic reviewed it with me. My husband provided a semen analysis sample on March 24, 2026, and we paid $160 out of pocket. Despite us explaining multiple times that we were self-pay patients, the office repeatedly called asking for his insurance information. However, they never called with the test results. After months of trying to get answers and making numerous phone calls, we finally reached someone on July 16, 2026, only to be told they couldn't find the semen analysis in their records. We were transferred to another staff member, sent to voicemail, and, based on our experience, I don't expect anyone will call us back. This entire experience has been frustrating, stressful, and heartbreaking. When you're seeking fertility care, you expect compassion, clear communication, and competent follow-through. Unfortunately, we experienced none of those things. At this point, even if the clinic were to locate the missing results or offer us a refund, we've lost confidence in their ability to manage our care and will be seeking treatment elsewhere. Their motto is "Where Hope Is Born." Sadly, our experience has been the exact opposite. Instead of giving us hope, this clinic left us feeling ignored, disappointed, and discouraged during one of the most vulnerable times in our lives.

I truly wish my experience had matched the level of care I felt at the beginning--but…read moreunfortunately, it did not. Before paying the global fee, I felt like an important patient. I felt heard, valued, and taken seriously. However, once the payment was made, everything changed. I began to feel like just another number--unheard, dismissed, and overlooked. I came in with concerns about unexplained fertility issues on my side. At 32 years old with no natural pregnancy since I was 22, I knew something wasn't adding up. I tried to express these concerns to Dr. Le and even questioned whether further investigation--like a laparoscopy--should be done before moving forward with IVF. Those concerns were not taken seriously. Later, my OB-GYN diagnosed me with endometriosis, which should have been explored sooner. To make matters worse, I had a cancelled IVF cycle. At that time, Dr. Le clearly told me--multiple times--that I would NOT be charged because he felt the cancellation was due to his error. Now, the office is attempting to bill me anyway, and I'm being told he "doesn't remember saying that." That is incredibly frustrating and disappointing. I would never have agreed to proceed otherwise. After going through a failed IVF cycle--spending my inheritance on the global fee and medications--I returned for a follow-up, only to be told we should consider laparoscopy and IUI. I even asked why those options weren't explored before IVF, and I never received a meaningful answer. Those steps could have saved me significant emotional stress and financial loss. What hurts the most is the lack of empathy. In the beginning, there was optimism and reassurance. Over time, that disappeared. I felt dismissed, unsupported, and ultimately forgotten as a patient. This has been an extremely painful experience--emotionally and financially. I trusted this clinic with something incredibly important, and I feel let down at every stage after payment was made. I sincerely hope they take accountability, especially regarding the cancelled cycle charge that I was explicitly told would not happen. At the very least, I believe some effort should be made to make this right--whether that's honoring what was promised or offering a reasonable path forward. VERY DISSAPOINTED. And as usual with this clinic, I still feel as if I'm only a number and no sincerity with the Care.... --Hailey V.

This review is entirely about the staff. I scheduled an appointment with a specific doctor about an…read moreupcoming surgery. I asked them to get related records and then the day before my appointment, they call to tell me that I'm booked with a midwife instead? Why would a midwife help me with an upcoming surgery? The staff is incredibly unprofessional, rude, and not timely.

1. I was seen on 10/26/2022 for bloodwork and ultrasound to check for ovulation to start estrogen…read morepriming. I was told at the end of my appointment when I asked for next steps that I would be contacted. I AM certain that I ovulated over the weekend and was not given instructions to start estrogen priming. From my standpoint, if that if it is required to estrogen prime a certain # of days before starting stims this cycle is lost. 2. The only updates I was given about my cycle was that we needed to start stims by 11/10/22 to get my retrieval done by Thanksgiving. Which is why I think the ball got dropped on the estrogen priming cycle. 3. The lack of clinical care is concerning, I have had consultation, CD1 labs/ultrasound, and now a mid-cycle check without any vitals taken.

I had a fantastic experience with Dr. Saleh and his entire team. He has enormous expertise, a kind…read moreheart, and a great demeanor. The staff is attentive, friendly, and do a wonderful job at explaining every step of a process that can get very complicated. Dr Saleh is one of those medical professionals who hits the sweet spot between trying new things and relying on tried and true methods. His approach is neither too conservative or too risky. I can't recommend him highly enough.

Can't recommend Dr Saleh and his wonderful team enough. We struggled with infertility due to PCOS…read morefor many years. Dr Saleh was very hopeful from the get go and was always honest with us every step of the way! We successfully transferred 1 embryo and it lead to the arrival of our beautiful baby girl in December. If your looking for a reproductive endocrinologist I can't stress enough that you are in the most wonderful hands and best of luck to all!

Dr. Thompson was amazing and took such good care of me before and during my second pregnancy. I…read morewanted to specifically write a review about my experience with her during my pregnancy. I've had some mental health issues for as long as I can remember, and during my last pregnancy I struggled with it a lot. Working with Dr. Thompson was completely different. She took my mental health into serious consideration and made sure I knew how important it was for me to take care of that as well as my physical health. She is also the reason why I started seeing a therapist; as she heavily recommended it at the beginning of the pregnancy and that on top of my medicine management made the whole experience so much healthier mentally than my first pregnancy. I absolutely love Dr. Thompson and I'm excited to have her as my OB/GYN for years to come! Also, her nurse was incredible as well! Deliana (not sure how to spell her name, hopefully I got that right! Haha) also got back to me quickly about any questions (even stupid pregnant ones) I had.

Rebecca Hardesty is great! I had been seeing Dr Nokleberg but had trouble getting in unless i…read moreremembered to make an appt several months in advance (they don't send auto reminders to schedule like some doctor's offices). Now I just go to Rebecca.

I love Dr.Chilvers and her team they helped me conceive my miracle baby! I love that fact that they…read morehave several locations and that she listened to me and we came up with a plan together! She also prayed over me and my baby!

We had an initial consult with Dr Gada. His bed side manors were awesome. He seemed to really care…read more After the consult we decided to move forward with our fertility journey. Just to give you an idea of what all procedures we did with him, here's a list. 1- IUI 2- Egg Retrievals 2- Transfers (one was only an attempt) 1- Polyp removal surgery Once the initial great consult was over..... we almost NEVER saw the Dr. We saw him only for the major procedures. Never for sonograms. Never for appointments leading up to the procedures. Not even for our IUI. We didn't even talk to him at any point during or leading up to our IUI. A nurse performed the IUI, not him. After my first egg retrieval we decided to get our embryos PGT tested. The company that they sent our biopsy's to..... LOST OUR BIOPSIES. It took a month and a half to get the results in on if our embryos were okay or not. Every time we would call the company to ask if they had found them, they didn't even know what I was talking about. I called Dr Gadas office on two different occasions in tears that nobody would help me and they lost our biopsy's. We were informed it was up to me to figure it out. They wouldn't even call the company for me. It was DEVASTATING. A nurse gave me the company's representative number and said "Maybe this will help, there's nothing else I can tell you." Fast forward to our transfer. Again- One of the only times we see the Dr. I ended up having a miscarriage. Never talked to the Dr, not even a phone call once it was confirmed I was having a miscarriage. I finally called the office to see if we could talk to the Dr to see if we would change protocol, or If he had any idea what happened. We were informed he could "maybe call us on a Tuesday when he got off work." I pleaded for them to ask if he could call after 5:30 as I had to work that day (they wouldn't let us pick any other day.) We were told they would leave him a note and that's the best they could do. Sure enough, he called at 4. I couldn't answer the phone so he had to talk to my husband. My husband recorded the conversation so I could hear it later..... he wouldn't even get my chart out to look at it during the conversation. Fast forward to egg retrieval number 2. We again asked if we could talk to the dr to see if our second egg retrieval would follow different protocol..... again.... We were told he would "try to call us on a Tuesday after work"..... and again.... He didn't even have my chart pulled when he talked to us. We were nothing but another cow in his cattle call. Fast forward to my next transfer. They MISSED my ovulation and we had to scrap the ENTIRE cycle. No call from the Dr. No changed protocol. We didn't even request a call from the dr after that. On top of the Dr complaints, many times the nurses missed things. You're never assigned one nurse. You talk to the office through a portal. So many times you talk to multiple people who don't know what you're talking about. Because of this MANY times we had to remind THEM to send in a prescription. On one occasion they didn't even remember they were going to put me on birth control to speed up my transfer date. I had to go over it with them and request it be done. Unbelievable. My husband was FURIOUS. The amount of negligence was so upsetting and truly disturbing. We stayed with him so long because we kept thinking "We're almost done after this procedure." But then we'd have something else go wrong and when all was said and done, we were with him almost exactly a year to the day. We were nothing but a cattle call. The real kicker. Dr Gada was SO HARD to get ahold of and NEVER was there for ANY appointment other than a procedure. But once we decided to leave, he immediately called me and asked if there was anything he could do and if I was okay. A YEAR We waited for him to talk to use and at least act like he cared. Fast forward to now. We switched Dr's and the difference was night and day. We were assigned a nurse and she's the only nurse we talk to. And she answers all our emails and has regular meetings with us to make sure we feel secure in all our decisions. We see the Dr EVERY visit unless it's something super minor like a blood drawl. The level of care is SO UNBELIEVABLY different. Once we got away from Dr Gada I started reaching out to other women. Here's what I figured out. Years ago he cared a lot and was super attentive, but once his numbers got to where they are now, he does as little as possible and relies on his nurses to do everything else. And on top of that, his nurses are vastly over worked. All I can conclude is it's now about the money for him. My husband decided half way through this I would leave this review no matter if he got me pregnant or not because the care was so awful. We finally left, not pregnant. But not becoming pregnant is NOT why this review is being left. It is the level of care, or lack there of should I say.

I never had a male doctor but I'm glad I switched to Dr. Wang, He makes me feel very comfortable,…read morecaring and actually listens to what I'm saying, answers all questions and always finding a solution instead of saying "You're pregnant, what do you except" which those words came from a female doctor, which is why I made the change in the first place which I'm extremely happy and pleased with my choice! Staff is very nice, professional and clean! Not to mention they have me in and out without a long wait which I love. 100% recommend

rude office lady's sneak and laugh with each other behind ur back. very judge-mental obgyn's very…read moreDiscriminating!! they play sweet & nice but really fake. Don't have more then 5 pregnancies because ur definitely getting judge.. very Unprofessional please get ur care somewhere else.. oh don't miss any appointments or u will be kicked off the roster they don't care about ur situation.. if I could give 5 stars i would.. the wait is usually pretty fast after u get thru the long line going all the way to the front doors.. if i was you I would get a male ob especially going here. please don't waste ur precious time going to Mac Arthur they suck.btw my name is Emily :) 0 stars horrible service

This review is long overdue! I can't tell you how much I appreciate Dr. Darshna C. She saved my…read morelife and my babies! It all started on a hot night in July, I home alone and I thought I peed on the floor, then I thought of some Hollywood movies where there woman's water breaks and said to myself "that's me!" I was early. At 32 weeks I called my hubby and away to Las Calinas Medical Center. They said it may not of been my water. I also was on antibiotics for an infection. A nurse checked and realized my water had really broken. The Dr. met us and was kind, but concerned. She let me try to have a natural birth for the first 24 hours. I was on Pitocen and it wasn't happening fast enough. Luckily, the Dr. at 24 hours said I would need a C-section. She assured me it was going to be okay. And while operating on me made a comment to welcome my baby girl into the world which was very sweet. I can't recommend this OBGYN enough. Also, through out my pregnancy I had kidney stones, and an infection. I was well taken care of with this Dr. and her team!

I had a wonderful experience with Dr. Chandrasekhar, she has an excellent bedside manner and made…read moreme feel very comfortable during my visit. She addressed any concerns I had and any prescriptions that I've needed have been handled very quickly. The office staff have also handled my requests efficiently and are very friendly.

We love Dr. Patel. He really cares about his patients! His staff was great to work with and we are…read moreso glad we found them. We have a baby due in January and we were thrilled with the results.

I had a consult and labs and then no call for follow up and no plan... just left waiting. Switching…read moreto a different md for Ivf. They have an answering service from India as a third party and if you message on the portal no one answers. Consult was great but follow ups are non existent. I would go elsewhere.

In the moment, and as a 1st time IVF patient, I thought my experience was "normal" but after I…read morefinally switched clinics, I realized how bad my experience was at DFW Fertility. Over the course of 2.5 yrs, I did 5 retrievals, 1 transfer (ended in MC) and countless tests. Spent about $75K cash out of pocket at this clinic, not including meds. Dr. Thomas is very sweet & knowledgeable, but I only spoke to her a few times. Once at the initial meeting, and only after that when something bad happened. The place runs like a puppy mill. There are too many patients, no personalized care, all paid for in cash. Every time I tried to schedule a call to talk to the Dr. my 15 minute phone call appointment was usually 1-2 weeks out. I had no direct contact with the Dr, only my nurse, which changed a lot. It would've been nice if Dr. would've updated the plan/protocol, but nothing changed after each failed retrieval. After 5, I was told "this is your new norm". I switched clinics & that turned out not to be true. Medication protocol change made all the difference!! & I have new Dr's email for any questions. Better 1-on-1 care. The nursing staff was nice, but no one took the time to read my chart before seeing me. "What are we looking at today?" was usually the 1st question. I shouldn't have to tell the nurses what I am there for each time. The most heartbreaking instance was when I was in for bleeding, actively miscarrying twins, & nurse asked me what I was there for. Take 2 minutes & read the chart!!!! I didn't see Dr. at this visit, even though she was aware I was coming in. I was lucky enough to get a grant for IVF, the check was sent directly to the office. The 1st one for $10K and the office staff/billing dept. lost it. I called for literally weeks looking for it (tracking info said it was delivered). No one knew, & everyone I spoke to was irritated to deal w/me. I was told that it wasn't there & I needed to figure it out. A few days later, I was told it was "sitting on someone's desk" & was never put in system. Fine, mistakes happen. But, same experience w/the second check. Next, I again was lucky enough to have $7K in meds from a VA pharmacy sent for free. All refrigerated. I spoke to my nurse beforehand & was told it was fine to pick them up at the office. I was again calling for days looking for the meds & spoke to at least 5 different people who had no idea where they were. A consistently rude & unhelpful woman named Colleen in billing had the nerve to ask me "Are you sure you're actually a patient here?" on one of the calls. I nearly lost it. Next day, they are "found in a fridge" that no one looked in, out of the original box. My husband went to pick them up, & watched the staff get from a hallway. I'm not convinced the meds were ever in a fridge at all. My retrieval that round came back with nothing... Next, the billing staff repeatedly coded one of my medications incorrectly to insurance for weeks. I told them multiple times (after spending hours talking to insurance) that the meds needed to be billed through my medical, not pharmacy benefit. I was told they didn't know how to do that. The back & forth, lack of effort, & timeline squeeze, resulted in me coming out of pocket $2500 for 1 injection so my transfer could happen on time. 2nd time I had to get it I started the fight with the billing department a month early, and magically they did it correctly = $0, covered by insurance. The girl in billing was incredibly rude to me & told me that I should've had my nurse confirm how it was being coded, & it was my fault I didn't alert more people the 1st time. I was in the office trying to get documentation of the submittal for my reimbursement claim, & I had to argue with her for 30 mins to get my own documents. I went to one of the 5 retrievals and on my way into the office, I stepped on a bag of blood vials outside the building on the ground. I think this is more the runner's fault than the office, but it was just another issue in failed process. Patients' bloodwork results can be time sensitive & it would have enraged me if my cycle was pushed back because of such a careless mistake. Plus, names were on the vials. I turned it into the nurses, I got a "meh" response & didn't feel like it was important to them. Different retrieval, we were using frozen sperm, I had already gone back for the procedure, and my husband was called to give a fresh sperm sample. He explained we were using frozen sperm, & the nurses were unaware. Retrieval was unsuccessful, I wonder if this contributed. Broken process/bad communication. TJ at the front desk should be retrained to work in the service industry, particularly one so expensive & emotionally burdensome on the patient. I might as well have been buying a car w/how unconcerned she was with my questions. Halfway rude. Theres more but out of space. I wasted time, eggs, & $$ here. Spend $$ elsewhere w/individualized care & plan updates.

What can I say, I'm super happy. Dr Lee and her nurse Kim were extremely helpful very informative…read more My husband and I have tried over 4 year to conceive and it has been a process and I'm truly thankful for Dr. Lee and her nurse will definitely help me achieve my goal. A big shout out to Kim who always answered all my questions always stay on top of everything I'm truly thankful.