I've been here 3 times since they opened this year, twice for flat tires and once for car…read moreinspection/oil change. This review is primarily about the latter. They only have one mechanic, who by the way looked exhausted when I dropped off the car in the morning and had a day's work ahead of him. I made an appointment for 10 am on a weekday for my inspection/oil change (I purchased my own synthetic oil to save money), but didn't get my car back until 5:30 pm after I showed up and told them I needed the car. They've got signs that say they give estimations for time but it's not a guarantee, and I'd say the same seems to apply for their pricing. When I called to schedule the appointment whoever answered the phone did not seem very knowledgeable about their prices, and even the day of my service when I spoke to someone on the phone towards the end of the day it still didn't seem clear how much everything would come out to be...well I was shocked to find that they charged me $25 for the oil filter and $32 for the emissions sticker required by the state even though they didn't even do the service itself because we're exempt from driving less than 5000 miles in the past year. I know things cost more nowadays due to inflation, but I think they need more staff, to be transparent about their pricing for standard services like what I had done, and to have better communication. I'm still thinking about that poor mechanic who's overworked here and I think I will look for other options before I come back here for even these simple jobs.

This place is wonderful. They help the customers out pricing is fair. The service is amazing. They…read morevalue the customers and help them in any dilemma or issues pertaining to their cars. I never had a issue going to them for several occasions so I recommend them to everybody

Very good service, price is reasonable and tech's are great,very knowledgeable and reliable wait…read moretimes are not bad at all

Quick service at affordable price right on West Chester. Mike was receptive, courteous and…read moreprofessional.

I bring my car to Francis Automotive, West Chester, PA. My car is 15 years old and runs like it did…read morewhen I drove it off the lot when I bought it 15 years ago, thanks to Francis Automotive. John Francis is honest and I know my car will be taken care of when I drop it off. He is dependable and prices are fair. I am so happy knowing that someone is taking care of my car that I can count on.

After 6 weeks of not driving, my car battery was dead. The gentleman came out within an hour, fully…read moremasked, and restarted my car free of charge. He wouldn't even take a tip. This business has a new and devoted customer in me!!!

Outstanding service at a fair price. Needed some tire work done and was completed very quickly.read more

Still happy with the service here. They let me know what services are "due" by the car maker, but…read morethere is no hard upsell pressure that you might find at a dealership. I usually drop my car off in the morning and get it by late afternoon the same day regardless of what needs to get done. Guys on the phone are pleasant and informative.

Highly recommend Family owned - father and son are so nice and friendly. Excellent customer…read moreservice, very fair prices, extremely knowledgeable. I've been using them for years for my vehicles and always high quality service! Any time I have a problem with a vehicle, Chris is the first person I call! He's given me advice over the phone and I have had my daughter's vehicle towed directly to his shop and he began work on it right away! Hard to find mechanics that really care about their customers!

Chris and his crew do excellent work. Reliable, trustworthy, prompt communication, fair price…read more Pernaci's has maintained and repaired our new and aging cars, checked out used cars prior to purchase, helped us manage big repairs wisely. Highly recommend.

Always reasonable prices! Great customer service and communication. Skip the dealerships for…read moremaintenance and us this place!

Listen up - this place is reliable and friendly. I highly recommend them. Doug and his crew are the…read morebest. I have used them many times and they never disappoint.

Mr. Carli - my car fixit man! Been taking my 2 ol'girls there for about 5 or more years. Always…read moreprompt, courteous and reasonable. Never has nickled and dimed me the way a lot of mechanics have done in the past. When I pick up my car I know it's fixed, and fixed right. Good guy!

John is one of the best mechanics that I have had the pleasure of doing business with. His prices…read moreare fair and reasonable. If he knows that you've had work done elsewhere and you're having the same issue, then he will steer you back to the shop that did the work initially in case there are warranties that you aren't aware of. He is very knowledgeable and will explain things clearly about your car. He is my favorite mechanic.

I started to have trouble with my air conditioning blowing warm air, so I started looking around…read morefor a local mechanic. I found the yelp and google reviews of E&J and I was able to make a next day appointment (which is fantastic since it is about to be 100 degrees for the next five days). When I dropped my car off, the mechanic Justin suspected a refrigerant leak. Only a couple of hours later I received a call stating that I needed to have my expansion valve and compressor replaced. While this is not optimal, Justin explained my options and gave me an extremely reasonable price. Even with the additional work, my car was done the next day. My air is ice cold now and my kids aren't sweating! Big thanks to Erin and Justin and I am happy to have such a great local mechanic.

Do yourself a favor and just come here. So grateful to have found E&J! They are kind, quick, and…read moreknow their craft well. I was panicking about an issue with my car and they resolved things so calmly, quickly, and made me feel really safe and secure in their service. They know their craft and will actually explain things. You leave with knowledge. And let me just say this, because it needs to be said, they do not price gouge you. They are fair. They truly just want to make sure you have a good experience and are such kind, friendly, empathic people. From the moment you begin your call, to the repair, to the pickup, you will be taken care of. Having trust is incredibly important in times like these, and you can trust in these guys. They are fantastic and you will be taken care of it you come here. Cat, Justin, Eric, and the whole squad, thank you!!