**Unacceptable Moving Experience - Predatory and Unaccountable**…read more
Using this company was, without question, the worst moving experience I have ever had. Hiring movers is supposed to reduce the stress of relocating and provide peace of mind during an already overwhelming process. Unfortunately, my experience with this company accomplished the exact opposite.
I initially contacted the company after seeing a promotional deal for a three-hour move for approximately $300. Before booking, I explained the details of my move and was assured that the package should be sufficient. Having moved multiple times before, including two-bedroom homes, I anticipated that the move might run slightly over and expected to pay for an additional two or three hours if necessary. What I did not expect was for a move that was represented as requiring approximately three hours to result in a final bill of **$1,280**.
The company sent two movers, but one spent much of the day complaining, appeared unwilling to work, and behaved unprofessionally. The majority of the work seemed to fall on the other mover, significantly slowing the process and resulting in charges that far exceeded what I had been led to expect. What initially appeared to be a good deal ultimately became an extremely expensive and frustrating experience.
When the move was finally complete, I discovered damage throughout my new home and to several of my belongings. There were nicks and gouges on the walls of my new house, including areas where patches of drywall were completely removed. Multiple pieces of furniture had damage to their corners and edges. Most significantly, my mattress was ruined.
After noticing that my mattress had caved in and become unusable, I contacted the company and spoke with one of the movers, who admitted that they had bent the mattress while attempting to maneuver it up the stairs. At no point before doing so, or afterward, was I informed that this had occurred. I discovered the damage myself and had to ask what happened before receiving an explanation. I was then told that bending the mattress had been necessary.
Since reporting these issues, the owner, Mike, has repeatedly attempted to deflect responsibility. I have been told that the townhouse staircase did not provide enough space for a king-sized mattress, that bending mattresses to the point of damage is "normal" for king-sized beds, and that I never informed the company that I was moving into a townhouse, despite that information having been provided. Rather than taking accountability for the damage caused during the move, I have been met with excuses and arguments.
For the past two days, I have also requested the company's liability and insurance information so that I can file a claim for the damages. Instead of simply providing that information, I have received unrelated text messages and videos of other moves that have nothing to do with my situation. As of the time of this review, I am still waiting for the information needed to move forward with my claim.
If you are looking for movers who are professional, careful, honest, and accountable, I strongly encourage you to look elsewhere. What began as a seemingly affordable $300 moving service turned into a **$1,280 ordeal** that left me with damaged property, damaged belongings, and a company unwilling to take responsibility.