Beware! Had a lot of work done on my vehicle. To include an alignment. The vehicle continues to…read morepull to the right after the alignment. They also removed some armor on my vehicle and did not put it back on. It's a $200 part, being told since I drove off the lot they weren't responsible for it anymore. One representative told me they threw the part away. another one told me they had it on hand. Drove down to get it reinstalled When I got there, they told me they did not have it. Would not recommend this place at all to anyone.

ASK FOR LANDON! I've been working with him for months, getting my vehicle ready for an upcoming…read moretrip. He knows his stuff. He's given sound advice on what I need and what I don't - and that's the difference between an expert and a salesman. He's not just trying to sell you things you don't need and will make sure you get everything you do.

This was so much fun! I have not been here in almost 2 years…read more They have created a production/processing area that is separated the pickable cars from the new cars. The check in process is automated now making it simpler and faster to check in. Admission is $3.00 per person. When paying for admission, it is important to ask the cashier to pull up the inventory and tell you whether they have the make and model you are looking for. We received the row location for our vehicle. The lot is well laid out and marked so that you can find your pick quickly and get to work removing what you need. We received great customer service throughout the process. You should bring the tools necessary to remove the part you want from the car. They provide a wheel barrel for you to place place parts in and bring them to checkout. I was impressed with the improved check in, the cars they had for sale, the cleanliness of the pick lot and the amount of space allowed between each vehicle to help you get to the part you want without squeezing by.

I had an absolutely wonderful experience selling my old vehicle to them! They offer pick up with…read moretheir tow trucks but due to time constraints, I had the vehicle brought to them. The quote was the same regardless if they picked it up or we dropped it off. The lady in the office was kind, warm and honestly a pleasure to do business with. It probably took about 20 minutes and we were out of there, check in hand! The offer I was given was more than fair for a non running vehicle that I was still paying taxes and insurance on. I'll be saving about $1500 a year now, thank you!

Top notch service cannot always be expected at auto parts stores. As a matter of fact they can be a…read moredreaded place to step in. However, Advanced has been my go to store and this one exceeded my expectations with a high level of service today that was appreciated in a time crunch. I took my car in due to a suspected battery issue that was under warranty. This is not my usual store I visit, but the location was great and in close proximity to where I was. The location off busy Lynnhaven is approximately one mile from the mall. The turn in is not directly into their lot. A Dollar Tree sets on the corner. There is plenty of parking and when visiting them at open the lot was tidy. Outside trash can had no overflow. The shop opened up precisely on time by a female worker. Another customer walked in with me, then another. Anita immediately told me she opened up alone and it may take a little longer for a battery check. After taking care of the other customers, one which needed a diagnostic on a starter and part ordered she help me 15 minutes later. I showed her the receipt for the purchase less than a year ago. She took the diagnostic equipment to my car and first checked the alternator, then confirmed the battery was charging low. After confirming stock of the battery she cleaned off the cables which were quite corroded which was unusual for the age. She put anti corrosion pads on at no charge. The car turned over and I was able to make my appointment. I was very impressed at the high level of service. Also the efficiency to diagnose and replace my part was phenomenal. For those not aware they have other services such as installation of wipers at no charge. Thank you Advanced Auto Parts.

Drove out of my way just to go to this store because of the 5-star ratings to check my car battery…read more Was greeted immediately and the employee Jacob not only tested my battery to find I needed a new one, but installed it and took the initiative to show and answered questions I didn't even know to ask. Great customer service.

Awesome guys! Even though I turned down the quote I received (keep in mind full header work plus…read moresome repairs) I could not do at the moment, this shop knows their stuff. Once my truck is squared away over time, I will definitely be going back for a dyno tune. Thanks again fellas Sincerely Mike​

Long story short, they've held my car in the shop for almost two years now (complete engine swap)…read more I'm extremely disgusted by their work ethic and the current state of the car. The owners were not in today so I asked the receptionist what was the reason for it being held up for so long? She said the exact same story they've been telling me all along. "OoOoOh we are losing workers and the new guys don't know what's going on with the current projects".. regardless, how is that my fault? Plus, one of the actual owners claims to be the one working on the car himself so..? I don't understand the issue. had I not stopped in today; who knows when would have been the next time they notified me. Thats also another thing. EXTREMELY POOR COMMUNICATION, why is it that no one at this shop can keep me in the loop? Updates? Nope. Never. Estimated time of completion? LOL. never! Oh you're going on deployment? Let's put this project on pause. Now, there has been "some" progress on the car which I will give them that but come on now we are going on two years. TWO YEARS GUYS!? I guess 3 is the magic number? Just so sad at how this ended up. Be careful. Don't end up like me.

Took my car in to get an oil change I was having a few issues before my oil change and they called…read moreme letting me know that they had diagnosed it without charging me extra and with a cost to fix all of my issues they were able to fix everything for me at a very low rate and they did quality work. My dad is a mechanic himself but retired and even recommends them!

I would not recommend Big Al's based on my experience. I brought my car in for a tune-up, but after…read morethe service my vehicle continued to have serious performance issues. Instead of the problem being fixed, I ended up spending hundreds of dollars taking my car to multiple mechanics and paying for additional diagnostic services to figure out what was wrong. After getting several professional opinions, the problem was finally identified: Big Al's installed the wrong spark plugs during the tune-up. The incorrect spark plugs caused ongoing issues that led me to believe there was something much more serious wrong with my vehicle. Because of this mistake, I wasted a significant amount of time, money, and stress chasing a problem that should never have happened in the first place. What should have been a routine tune-up turned into an expensive ordeal. I had to pay for multiple inspections, diagnostic tests, and other unnecessary services before the real cause was discovered. I trusted Big Al's to perform the work correctly, and that trust was broken. I am extremely disappointed with the quality of workmanship and the financial burden this mistake caused. I expect Big Al's to take responsibility by refunding the cost of the faulty tune-up and reimbursing me for the additional expenses I incurred because of their error. I hope they improve their quality control so other customers do not have to go through what I experienced.

Outstanding aftermarket parts that many collision centers use and fit perfect . Great prices, for…read moreexperienced do it yourselfers and pros alike. If they cannot get the part (rare)then you have go to junkyard which I despise. Great and knowledgeable service, will recommend to family and friends.

Called 15 exhaust places before finding Virginia speed. They knew exactly what I needed done to my…read morecar and didn't try to scam me. They worked with my schedule and were able to quickly help me. Loved the customer service will definitely go back there if needed.

I brought my 2012 Camaro to Va. Speed and it started out with the suspension and a small upgrade on…read morethe engine. By the time it was done everything was touched except the rear end!! The car is running great and I would highly recommend Tyler and his team to anyone!! The car runs and sounds awesome!! It has more than enough power. The next thing will be the wheels and tires!! Thank you Tyler and your team!!

These guys were great from beginning to end, excellent service. I highly recommend them for your…read morenext set of tires.

Very professional and friendly service. -Wanted new rims and…read morethey were willing to bring some of the available options outside to prop up next to the vehicle, because thats the best way to select "the one". -They even have caliper paint available. I mean at that point we can just go all out. -Payment plans or pay all at once. -located in a plaza with enough parking spaces. -appointments available as soon as the next day in most cases. Received the vehicle when agreed with no delays.