I needed the car to be inspected. They had the car for an hour. They do ask permission to fix…read morethings if needed. They do recommend service if something needs repairs or replacement. I feel their service might be on the high side. I took it somewhere else to have brake pads to be replaced. The inspection was great.

I had diagnostics done on my vehicle 4 years ago. Ac compressor failing…read more With that information, I called Christian brothers automotive, requested a temporary ac recharge and said I do not want a compressor replacement, the desk representative asked me to come in, said he could get the recharge done and additionally give me a quote for my own knowledge since it's been 4 years. I get there, price is still $1400 for a compressor, $2500 for complete replacement as expected. I decline the work and ask to continue with the recharge, he then tells me No, and the reasoning behind is it falls under a OSHA violation. You need to tell me this information before I waste time coming to your shop hoping I'll purchase a $1500-2500 repair instead of wasting my time. I understand business but that is wrong.

I had an oil change done in February, the technicians didn't reinstall my drain plug and I had to…read morehave my car towed a few weeks later because all of the oil drained out of my car. Could've totaled my car!! I will never go back. The drain plug was literally left on the under shield of my car.

Arrived today at 4:15pm, they were already cleaning up. Stated they already closing up but don't…read moreclose for another 45 mins. Then stated they only take cash. Awful place.

This business has big problems. I brought my truck in for a "quick oil change." Nothing quick about…read moreit as the staff was in no particular hurry. The constant attempts to upsell unnecessary filters, fluids, and washer blades was obnoxious. If you didn't know what was going on, you could easily was away with a $300 bill for stuff you didn't need. The oil change itself was slow and of questionable quality. When done, the attendant gave me a 'next oil change' sticker that said I needed one in 3000 miles...which is absurd. When I called out the discrepancy, the attendant claimed Valvoline recommends every 3000 miles. When I showed him the Valvoline website that said my new oil was good for at least 7500 miles (vehicle manufacturers recommend 5000 miles), he just shrugged his shoulders and walked away. This is either incompetence and apathy or a business sanctioned scam to get customers returning unnecessarily. Could be either. Needless to say, steer clear of this business.

The team here is awesome, I am very happy to bring my car here... Austin is always super friendly,…read morecourteous and very professional and has taken great care of me... The dude has excellent customer service skills... That's so hard to find these days, you might want to hang on to him! I always recommend you folks to others, even brought my GF's car here before... I used to use Valvoline up north in the DMV area for decades... I was happy to find one here... Keep up the good work!

Luther and the team were so kind to me! They were super fast, very professional, and definitely…read morewent the extra mile. Just yesterday, I had a really unpleasant experience at a competing company across the street, so todays experience felt like a breath of fresh air. As a young woman, car appointments can sometimes feel overwhelming when I'm pretty uneducated in the area of service, this team made me feel so comfortable and not judged at all!

I always have the best experience at this Valvoline location. I arrived on a Saturday around 2:30pm…read moreand there was one vehicle in the station ahead of me. Since it was taking a little longer than expected to complete their service, they asked if I could move to the other lane so they can service my car. Once I was in the lane, I was pleasantly greeted and asked a few questions regarding my mileage, oil preference, etc. Just FYI, Valvoline always has coupon codes for synthetic or conventional oil changes. Who doesn't like saving a little money lol! They also perform a maintenance check on your car as well, which is nice. In less than 20 minutes, my oil was changed and everything was complete. One of them even helped me reset my service light in my car, which I really appreciated. The staff are always extremely pleasant and friendly! I will definitely be returning for my next oil change!

These people are terrible for work. A guy his name was…read moreCameron--Assistant service manger at this location was so rude. My car was dropped here on Sunday (1st person at 9 AM) for state inspection. It's now 3 days and it's not done. Every time you call, they will put you on the hold for 20 minutes and then cut the phone finally. No respect for customers

Had an appointment to find out they did not have a…read moremechanic.......................................................................................................

This Car Spa is located at the corner of Holland Rd. and Lynnhaven Pkwy. They are quite visible…read morefrom both roads at that intersection, so it would be very hard to miss. My visit here was on February 14, 2026. I hadn't had my car washed in a while, so I went online to look for offers of having the car washed. After looking at the online options, I decided to go with Car Spa, as there was a 3-month special for exterior washes, specifically for the Diamond Wash level. When I got there, I went inside first as I figured I'd have to redeem the online offer first, which was the case. I found out that having an unlimited wash club comes with a 20% discount for detailing and oil change services too. Given that, I decided to go with the Interior Super Clean and Carpet Deep Cleanse. There was another sale going on that weekend, so it ended up being 25% lower even after the 20% unlimited wash club discount. For the unlimited wash club, there is a barcode on the front windshield that is used at the exterior wash entrance. It was a pretty busy day there, but we had several snowstorms recent to that, so that's why I wanted to get the car washed in the first place. The detailing portion of it was a bonus to me as it was something that needed to be done. I had figured that it would take an hour or so to have everything completed. Unfortunately, it was closer to three hours. The significant delay is a big factor as to why I couldn't go all the way to five stars. During that time, I had seen other cars that came in for a wash and detailing after I came in and they were done before mine. It was hard to find someone to ask about what was going on, as they were all out with the various cars out there. I was finally able to find the one I had talked to when I first purchased the detailing and asked about the timing. He noticed and admitted that my car got missed somehow. Once everything was done though, my car battery was dead because the door was left open to note that the car is there for detailing. If it had been done in order, I don't think that would have been an issue in the first place. Overall, this was a good visit, except for the issues noted above. The car was beyond clean on both the inside and outside after that. I would still consider coming here for your car needs. Hopefully this one experience I had was a one-off type of thing.

I'm not really sure how to feel about this place. On one hand for the price they charge for a minor…read moredetail it's honestly a pretty good deal. But on the other hand the quality of the service wasn't the best. The job felt a bit rushed and they definitely missed several spots on my vehicle. That said considering how inexpensive it is should I really expect much more? I'm somewhat happy with the service but not completely satisfied. One thing I did enjoy was the lounge area it was comfortable with free Wi-Fi and coffee. They also offered tea although there wasn't any hot water available. Still for the price I can't complain too much. The service I got was the suv mini detail for $65.

Update: 6 March 2019. I had another great experience here after finally getting an issue looked at…read morethat was happening intermittently. Turns out my right rear caliper was seizing, so I had the rear brakes done. Start to finish, I was there about 2 hours. It's a clean and friendly environment to wait while the car is being worked on...I'm so grateful for this shop. **** I moved here a year ago and randomly went to a place to get my car inspected. This year, however I did some research and decided to come here. Everyone was very helpful and friendly. Maddie was the rep that greeted and assisted me today...she was wonderful! The waiting area is very clean, with ample chairs, coffee, a television, and restrooms for customers I also had my oil changed; tires rotated and balanced; and it was recommended that the car have a coolant system flush, along with a rear brake light replaced. I was out of there in 1.5 hours...on the 29th of November (one day left to the month/inspections due). There was an issue I knew about they brought it to my attention and I will happily have them do that work as well. My father was a car mechanic all of his life and I have written auto contracts...so I appreciate how well this went. I would recommend this business!!

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

Two different vehicles. Two separate visits. Same issue -- skid plate not properly secured after an…read moreoil change. Both times the plate came loose while driving. That is a major safety hazard. This should not happen once, let alone twice. I strongly encourage management to retrain technicians and implement a final inspection process.

What an absolute sh*t show nightmare of an experience. "10 minute drive through oil change" my a$$…read more Pulled in at 4:30 on a Friday, did not leave til almost 6:30. The employees couldn't stop staring outside and the cars lining up, b*tching about it. Gentlemen - focus on the car in front of you, knock them out one at a time, there's nothing you can do about getting more business, god forbid. Must be SOoOoOoOo terrible to have a steady flow of customers. The long wait, while listening to the people at the bus stop screaming and fighting on the corner, was not the worst part, no. After all that, they straight up lied on my receipt stating they topped off all fluids. And I know this because I had a "no washer fluid" light on for months before going here. I turn my car on at the end of the experience, and I still have the "no washer fluid" on. So I press the button and no shock, there is no wiper fluid coming out. Shocker. So I tell the guy and he says pop the hood and fills it up. This leaves me with a hard time believing they filled the other fluids. They were so concerned with selling additional services, they didn't even do the one I paid over $100 for correctly. Why would I ever want to add more from you? Also - train your employees! They should not be watching YouTube videos on their phones while working on my car cause they don't know how. Extremely unprofessional, horrible, terrible experience. Never going back and warning everyone to stay away.

Needed a simple oil change, I first had went to the lynhaven location , and they told me that their…read more" filter guy" wasn't back with the filters, and sent me to the holland location. Upon arrival, I'm waiting in line outside of the bay door, they wave me in, and tell me to cut my car off, which I understand, continued to wait for 25 minutes in 26 degree weather before they finally started service. While the people weren't bad, it just seems there was no sense of urgency! Also I feel like for 120+ dollars I shouldn't have oil dripping off the side of my cars paint, and all of a sudden now my heat is starting to smell like oil, which I'm assuming there's a mess under my hood!

Went online and saw there was a coupon for an oil change so booked my appointment for next day…read more Arrived on time and waited In parking lot. It was confusing how to enter so the person had to help good me. When I showed my coupon they immediately said can't be used because of the type of oil I needed. I contested that because there was no mention of this on the coupon. Ultimately I declined service and left.

They are closed now; but my car is being worked on. I can came in an hour before they closed in a…read morehurry. My daughter's Birthday is today 4-21, we are driving up to Richmond tonight and my brakes are gone. I needed brakes and rotors like yesterday. One of the guys here, it's his birthday too, but they are staying to fix my car for me! I wouldn't have never received this service anywhere else and immediately. I will be back and will tell all my friends, come here instead of the dealership. The staff treated me with respect and everything. I appreciate y'all more than you know! Thanks! -Grace

Came in today to get an oil change and tire rotation and the staff informed it would take a while…read morelonger than expected which was perfectly fine. I was escorted to the lobby to wait. What was interesting in the lobby was the free water bottles and there were none inside. I have frequented this location several times in the past with no issues for the most part, but today seemed a little off on the checkout experience... I was informed they were ready for payment, but after getting the price I think it would have been a bit more courteous to offer a price quote at the beginning paired with the wait time. Again, I was informed about that the wait time but a bit more transparency for the pricing would be helpful. That way I could factor in how much I'm willing to pay and wait based on my afternoon schedule. The thing is you don't see the full prices until you get inside scrolling on the TV monitor. Then again it was not reviewed upon checkout. I had no problem paying the bill, but going inside to see the prices and then considering an attempt to make an adjustment as needed would have been nice. There were others there in line so that was not an opportunity given to me so I left it as scheduled. After checkout, I was handed the bill and that was it. I did not get told the car had the key in it, the car was ready to go ... it was more of a vibe of - off you go - I typically am aware that you can go to your car, but there were no car mats to prevent dirt or debris, or even a sticker placed on my window to let me know when I should return for service. I would fully rate a 3 1/2 stars, but only lowered a bit only because I felt it could have been a little bit more effort on the service side.