A BIG Shout our to Tidelands Ford in Pawley's Island. My husband and I witness the Service Advisor Jim Lohr Jr, handle an irrational customer with professionalism and gave the customer many options to consider to get her oil change completed. She became very verbally abusive towards Mr. Lohr, but he responded better than most under that kind of situation. Her poor husband was embarrassed and we could tell he was uncomfortable with the situation but had no control of his wife's verbal "displeasure" and that this was not the first time she tried to intimidate others. Tidelands Ford has a keeper in Jim Lohr. He kept his head while being attacked. He did not allow her to be put in front of other customers that were already waiting in the waiting room in front of her. Well done Sir! read more

Beware of buying 2025 Mustang Mach E electric vehicle here. We were told the car came with a 250 v charger with free installation. We have had the vehicle for over 6 weeks and the dealership is not taking any responsibility on the installation. When EMerit sent out a licensed installer they quoted us $1,584.00 for our responsibility saying the county needs a permit and drawings. This is however not true. Only if EMerit does the work. Ford advertises,"Enjoy a complimentary home charger with standard installation". There is a plan (A) that says complementary home charger and home installation. plan (B) $500 in cash. None of the options we explained to us. Now after researching this For Company Promise we called Tidelands Ford and asked for the $500. They do not answer our calls. The sales manager is BDBanks. He never follows up and avoids our calls. In my opinion this is a SCAM. Shame on this company deceiving the customer, just to sell an EV vehicle. Btw. The rebate for buying the vehicle goes to Tidelands Ford. read more

Had a light illuminating in my rented 2025 Explorer. Spend all day researching it online and most responses were that such number 8 on tachometer should not be lit, while car was idling or driven and right Side RPMs were in normal range. Did not want to drive car back to DC, 500 miles without being certain such presented no issue. I wanted to check out another similar year Explorer in person, and compare. Drove down to Tideland near closing time, cognizant of fact that any other time, could potentially cause salesman to lose a customer , while he was helping me with my non sales issue. Mr. Greg Trout was at door waiting for potential customers and he patiently listened to my issue, then walked around back to where the Explorers were, he started engine, showed me light be illuminated. MISSION ACCOMPLISHED. THANK YOU GREG FOR TAKING THE TIME. NT MCLEAN, VA. read more

PLEASE read the negative reviews and believe them. I'm a SVP of a bank and have been in sales for over 30 years. I would never treat a potential customer the way we were treated today and I wouldn't buy a car from these people if they were the only dealer in the southeast! My daughter and I went to look at a used pick up truck on her birthday. The first thing I told the salesman was that I was going to buy a truck but I wasn't buying today. I had 3 models I wanted to look at and this was one of them. He immediately wanted to talk numbers. I reminded him that I was only looking at the truck today and wasn't ready to talk numbers. I had 2 more trucks that I wanted to look at before I make a decision. The sticker price was 60k so any sane person would look at all options before talking numbers or making a purchase decision. I didn't really care to drive the truck but my daughter wanted to so I told the salesman that I'd like to test drive it. He came back 2 mins later to let me know that his sales manager said that if I wasn't ready to talk numbers then he didn't want me "joy riding" in his pick up truck. Are you kidding me? Am I at a Ferrari dealership? PLEASE read all of these negative reviews and go to a different dealership. I'm really surprised that Ford would let these people represent their brand. I'll be buying an expensive truck next week but it won't be from these idiots. read more

I traded in my 2021 F-150 XLT for a new 2024 edition. During that time, a salesperson name John Clairmont, has been extremely rude. I ask one question, and he answers very condescending. I called Service to get a copy of an invoice for the $700.00 bill, for repairs to my 2021 Truck from an accident that occurred approximately on 17 Sept 2024. I have been getting the run-around. Also, my sales person, Michael, has not returned any of my calls. I need the bill (that they told me about) that would cost to fix the repairs on the vehicle, from the car accident. Also, the sales dept. seemed more interested in making the sale, than doing their due diligence to me. I was never shown the new features of the new 2024 F-150, and I never received the code to use to open the truck if I did not have the key. I did not get the new book for my vehicle. I would like to know what they are trying to hide. I have a friend in the Car Sales business. He said that there has been a rumor that some dealerships are skimming off the top. I have already made one complaint to Ford at the corporate level. I may be writing them a lengthy letter soon. Next step, will be making formal complaint to whatever Government Agency deals with Fraud. read more

Super shady bait and switch business practices. Ford even had to call them to deal with their immorality issues of a twenty five thousand dollar mark up on a vehicle. STAY AWAY. read more

Tidelands Ford - Car Dealers Near Me - Pawleys Island, South Carolina

I have bought cars on line since 2012 and I have always been satisfied with the sale until now. I bought a 2019 Lincoln Continental on line and Tidelands Ford delivered it to me. The first time I washed the car I realized the car was scratched all over the trunk lid and the entire back of the car. I called Jon Clairmont to advise him of this and he called me a liar. DO NOT BUY A CAR ON LINE FROM THIS COMPANY AS LONG AS JON CLAIRMONT IS THE ONLINE SALES MANAGER. He is a very dishonest person and will tell you anything for a sale. I will never buy another car from Tidelands Ford. Sincerely dissatisfied withisfied with my purchase. Jeter Griffith read more

Confirmed a service appointment 6 days in advance via https://www.tidelands.net/schedule.html for Check Engine light diagnostics; only to receive a call the day before the scheduled service to tell me that the online appointment scheduler is exclusively for QuickLane service and not for the service I required. I needed the service to happen this week in advance of a planned trip to Florida at end of the week; I was told their calendar is completely booked and appointments are typically scheduled 2 weeks out. I expressed disappointment not being advised of this when I originally booked the appointment so that I could have explored other options. Tidelands said all Ford dealer services are similarly busy, completely booked and I likely would not have had better result even if notified earlier. I was pleasantly surprised to discover their belief to be incorrect. I contacted Beach Ford and scheduled a committed service appointment for very next day. I won't be going back to Tidelands Ford for service. read more

Very good dealing with sales Financing not so good. Feels little like bait and switch Service is very good just don't try to get loaner, never available read more

I will NEVER forget their kindness. You just never know when you make a major difference in someone's life ... and they have. These people know what they are doing, are professional with fair pricing, and they care. I would never buy anywhere else. I can be extremely critical after dealing with less than honest people in other areas (home repairs, etc.), so when I hand out praise, I can tell you that it is well earned. Tidelands, see you next year to buy my new Explorer! read more

If you are ready for the most awesome experience of buying a Ford or Lincoln vehicle you will be so happy with Tidelands Ford Lincoln. They are a strong family owned dealership and they truly care about your buying experience from the front of the dealership to the back of the dealership! Customer service here is some of the best you'll ever find anywhere. John Paglio and John David Paglio as well as Bob Paglio And Greg Demer are all family members however all of the employees and staff are treated like family. Customers are normally customers for life! read more

Tidelands Ford - Car Dealers Near Me - Pawleys Island, South Carolina

Best Ford Service department around, they took the time to evaluate and assess the issue with my vehicle. They took the appropriate measures to ensure all work was covered under warranty and provided a loaner vehicle. Service Advisor Jim and his technician manage to correctly repair my vehicle fair and equitable, kudos to this team. Totally recommend this Ford Service team, they truly represent the Ford Brand where "Quality is Job One". read more

Dealership Service Department is unreliable and incompetent. We took our vehicle in for recall issues and decided to have vehicle maintenance as well. I also mentioned that I had a slow tire leak and ask them to check it out while rotating my tires. They said they couldn't find a leak but said we needed new lug nuts, $200 worth, because the originals lug have expanded. The tire continued to leak. I took the car to Discount Tire and they immediately found a nail on the inside tread of the tire I was having an issue with. No way would they have missed it if they really checked. Also found that the cabin filter was not changed as charged. We will not be using this dealership going forward for service and/or new vehicle purchases. I will not be read more

WARNING: Do not order a vehicle from Tidelands Ford. I placed a deposit ordered a 2021 F150 in September 2021 and never received any confirmation. In December when I knew orders were converting to 2022 I began asking questions. Almost immediately I received a new order confirmation from Ford which was slightly suspicious. When it arrived in June this unscrupulous group has done everything in their power not to sell it to me due to the increase in sticker price being so much higher than my locked in price at time of order. *They added on "non-negotiable" dealer options that I did not agree to on the order. When questioned about this they provided me an order form from December and said I signed and agreed to them. 1 problem! I never signed anything in December!!! Tidelands forged my signature on another order form with all of their dealer fees when they ordered the 2022 in December. I still do not know for sure if the vehicle was actually ordered in September. *They would not honor my price lock. *They "lost" my locked in 0% financing certificate. *They low balled me on my trade-in. *They refunded my deposit while "searching" for my 0% financing certificate, cut off communication and began offering the truck to other potential buyers and telling them they were immediately adding a leveling kit and tires to raise the price even more. Crooked, unprofessional, and dirty. Do not do business with John Clairmont, Bill Alpin, or Benson Banks. read more

The salesman was polite and easy to deal with, but his manager had a crappy attitude in my opinion. He cost the dealership a sale.

This place does horrible work! I have taken my car back 3 times now spent close to 3,000 dollars. The coolant is still leaking into the engine they have not fixed the issue. They do not take any responsibility at all. Absolutely do not take your car here or purchase from here. I wish I could leave Zero stars but that's not an option. Do better for your customers. read more

Bought a brand new Ford F2 50 fully loaded salesman was fabulous stopped in eight months later to get an oil change came out grease all over the truck by the time I got home they didn't grease the front end didn't feel any fluids and the oil filter is leaking brand new truck leaks more oil than my old F3 50 with 300,000 miles Rich read more

They don't honor sales agreements and change prices so the purchaser walks away and they sell special orders Tens of thousands over the original agreed on price to retail customers. read more

BRONCO buyers BEWARE!!! - this dealership will commit verbally to honor pricing from Ford - then SCREW you when it arrives and mark it up so you will not take it - then will sell it to the next idiot willing to get their hand on it. DO NOT do business with Ford dealers who practice this - find another dealer who will honor the process and new screw you over like this dealership. Just wait - there will be 100 more reviews like this one - do not spend a single dime at this dealership. read more

Service after the sale - Not so much! BUYER BEWARE! I would like to share my service experience with any customer that is thinking about doing business with Tidelands Ford in Pawleys Island, South Carolina. I purchased a new 2021 Ford Escape. On June 30th, 2022 I had a service appointment to get a recall resolved. 2 hours later, the service manager and another employee came out to inform me that there was an accident with my vehicle. The whole back end including the bumper will have to be replaced. It is now 2 month later and nothing has been resolved. I have been getting the run a round every since. I have been calling the dealership, even checked in person on when this issue will be resolved. My phone calls are being send straight to voicemail when I call Tidelands Ford. Today, August 30th, 2022 I made another trip to speak to someone at the dealership about my car and the status on a resolution. I questioned the length of time and the different answers I get each time I check on the status of when my vehicle will be fixed. Talking to a Tideland service employee I was rudely interrupted by a guy that I found out later is the new owner of Tidelands Ford, Josh Bauer. I have not been spoken to or treating with such disrespect from anyone in a business environment. Is this because I am a woman? I have been doing business with Tidelands Ford for 20 years and purchased 3 vehicles. One should not forget, regardless of who owns the dealership, you still represent Ford Motor Company and this is not how you do business! read more

My husband and I purchased a used Navigator from Dave at Tidelands Ford. One week ago I would have given this review a 4 star review. Since we were purchasing this from another state they made it easy for us to see the car via video and photos. They did leave out the minor paint and body damage to the back bumper but it wasn't enough for me to decline purchase of the car. It just would have been nice to have known all the imperfections. Communication was great between us and Zach in financing. (In fact, Zach if I could give you five stars I would!) The reason for the one star is when we discovered after the vehicle was purchased that their multi-point inspection means crap to them. I had taken the car into the local Lincoln dealership here to fix a nail in my tire and found out the air filters will filthy! my service agent was appalled a dealership sold me a car and didn't replace the filters. I called Tidelands requesting they pay for the filters to be replaced. I found it only fair for them to take responsibility for not doing what we were told had been done. Save with Dave needed to check with the service manager and he'd get back to me. So here I wait, for him to get back. After not hearing from them for a few hours we call the service department and discover the service manager is not in for the day. Then Save with Dave tells me I'm at a shady dealership that just grabbed a dirty filter out of their own garage to show me to dupe me. Then it became that I created a dirty air filter because I drove to NC from FL the weekend prior. Basically anything and everything was said to prevent them from paying the $100 bill. Which now makes me wonder what else was skipped over in their multi-point inspection. read more

I stopped in to this dealership to look at a new model sedan. I was immediately greeted and assigned a salesman. Upon explaining that I was just looking and not going to buy in the immediate future, I was then handed off to a different salesman. I'm guessing I didn't deserve the attention of their good salesman if I wasn't serious. Once I re-explained my situation, he told me where on the lot I could find the car I was looking at, and left me on my own unable to check out the features or test drive. Not much I can get by walking around the outside of a car. Thanks for helping make my decision - I will drive further to visit a different Ford dealer in the future. Hopefully one that will be willing to invest 15 minutes to help me make a purchase decision. 0/10 - would not go again. read more

Buyer beware!! If you plan on purchasing any used vehicle from any Higginbotham Automobiles dealer, Mercedes of Jackson, Tidelands Ford Lincoln, Mercedes-Benz of Collierville. I purchased a used Mini with 60k miles for my daughter. After a brief discussion with John Clairmont the Internet Sales Manager, we decided on a price and got the purchase underway. I told John I couldn't make the trip there as I was out of town for a couple weeks but wanted the car shipped to my daughter. He said that the car needed to be inspected and detailed and then he would have it shipped. He explained that the "$400 bill on the deal sheet was part of the internal service part of there used car inspection, oil change, rotate tires and nitrogen service in tires". I asked after this service if the service tech found any issues. His response was "No sir they did not. I spoke with the master technician (Matt Daniels) that performed the used car inspection. All is well." Three days later the car was driven down by an employee with another following. I guess this is how they ship cars. When the car arrived, my daughter and wife met the driver and mentioned the car sounded loud. The driver's response was that he asked about this before he left but was told that it was fine. After I received this info, I told my wife to take it to Mini of Jacksonville and have a complete inspection done since I was starting to doubt the car was really inspected. I contacted John Clairmont the next day via text and told him about the loud noise and we were taking it in to have it looked at. His response was "We stand behind are used car inspectionon our vehicles. I am sure it is fine" The Mini dealership said the alternator's bearings were going out and pointed out a transmission gasket leak as well as a leak at the oil drain plug. $3300 in repairs! I sent the video from Mini with the issues along with the quote to John and his response was "I understand you feel like we should be responsible for this, but you bought the vehicle as is. We will not cover the cost of us" I then reached out and left a message with the General Manager for some guidance at this point. I then brought the car to a local private shop (I didn't want my daughter stranded on the side of the road) and had the alternator replaced at a lower cost at which time they pointed out the black oil they drained so they could replace the oil plug. It's hard to believe oil would turn black from the fresh oil change that was done before it left their dealership. After no response from the General Manager, I called back and found out he quit. I then asked for the next person in charge and was routed to BD Banks, Sales Manager. He told me that they do a safety inspection which verifies the car runs and drives as well as brakes properly, they DO NOT inspect anything else. So, the information from the Internet Sales Manager was false. The next day BD Banks called and said if I get the car brought to them, I would receive my money back but they wouldn't cover any repairs or expenses. So basically, it would cost me $1000.00 plus driving the car 300+ miles with someone following me so I can return home. At this point I was given the pleasure of exchanging emails with Joshua Bauer, Vice President of Retail Operations Higginbotham Automobiles. He basically had no empathy and told me I should have purchased their extended warranty. Still to this day, I have not asked for any compensation, However, I would expect a reputable company would offer some kind of assistance and own up to their false information. I have since brought the car back to Mini and had the transmission gasket replaced. I would expect this kind of customer service from a small no name dealership, but Mercedes, Ford, Lincoln??? Is this what customer service has come to? I work for a high-end custom home builder and own a small electrical contracting company, in my 20+ years of doing business, I can't image trying to treat any of my clients this way. Especially over a $12k car. My reputation means more than trying to make a few dollars. Bottom line, if you do plan on purchasing a used vehicle from these dealerships, I would STRONGELY recommend taking the vehicle to a real mechanic and have it inspected by someone that knows what they are doing. Don't trust the big name on the front of the building. read more

Went in for a cash offer on a used vehicle. Asking was $24k, we counter offered 20k (there were 7k miles unaccounted for and no one wanted to say how that happened) and we were told that was an insulting offer. TO THE CUSTOMER. They then proceeded to belittle and insult my mother on the floor in front of everyone. Needless today this in no longer a community dealership. The sales rep who helped us was originally was wonderful. The sales manager however was condescending, rude, insulting, and belittling. They only came back for a $1000 off the sticker price. Understanding that this is a business and they make the price. However, as a prime car purchaser and former car sales woman, I would never handle a customer with such attitude. And from the sales manager, nonetheless. If you want a good car buying experience where you aren't insulted and laughed at, I wouldn't come here. read more

After five years of leasing two vehicles decided to purchase the 2016 MKX off the lease. Prior to deciding spent several hours with John trying to find a MKX with the features I wanted. One was located in Jacksonville FL. After considering another lease versus buying I went with my first option and purchased the leased MKX. Also got the extended warranty from Lincoln for 120000 miles, 7 years. The whole process was a pleasure in dealing with the Tidelands personnel. No pressure to any part of the decision by the staff. I recommend Tidelands Linclon to anyone who is in the market for a new vehicle. There's a reason why they are the top Linclon dealer in the USA four years running read more

I took my Lincoln, still under warranty, to Tidelands Ford, where I bought it, with a noise in closing the sunroof. They informed me that they needed to order a part and they would call to setup an appointment in a couple of days when the parts came in. Three weeks later I called and talked with B and he said that the part wasn't in. A week later I took the car in for an oil change and ask Jim about the part. To his credit went on a mission and found the part. It had been there for a while but apparently B didn't want to work to hard to find it. I was told that they were farming out the repair to a local trim shop. I took the car to Tidelands, they gave me a loaner and said that it would be done in two days. At the end of the second day I called and talked to B who said, " they haven't called to say it's ready" and rudely cut me short. After a week I called back again and talked with T and again was told that "they" haven't called us. To this point I don't know who they are. When I pressed him he said, " Well I guess I could call them." I said, " yes please check on it." He said he'd call me back. After an hour I called again and could only get the service voicemail. I called again and B answered and hung up on me. I called back again and left a voicemail that if they couldn't find my car then I call the sheriff and see if he could find it. Fifteen minutes later I got a call from Jim, the only person who seem to care about customer service, and said they would be picking my car up and that he would call me when it was back at the dealership. All I was looking for was a status report. I understand that staff shortages and COVID are creating many problems but at least two people in the service area clearly don't care about customer service. read more

Hello, I went to Tidelands Ford Lincoln because I wanted to buy a Ford Flex for my pregnant wife because see needed a larger vehicle with a third row seat. She loved her Ford Fusion, so another Ford was ideal. We did our research and test drove a flex locally, but Tidelands was the only Ford Dealer near us with a blue Ford Flex. We drove down there and bought the blue Ford Flex. Everyone was very nice to our faces that day and they made a point of telling us they where a no pressure car dealership. We traded in the old Fusion with 200,000 miles and got 600 buck for it (not much). When we got home, we realized that a panel on the Flex was cracked. We called and they told us to bring it back and they would fix it and give us a rental on the meantime which was great. When my wife showed up to drop the Flex off, she felt like she was being harassed about the car title for the old fusion. We where trying to get the title, but it was cosigned by her father who lived in ND, so it was taking a little time to move through the mail. When I arrived to check on my wife, she was crying and upset for being harassed about this car title that she had already spent hours trying to get for them. I don't like to see my pregnant wife crying over harassment, so I went in to complain about her treatment. I was very upset, but I did not yell or cuss. I spoke with a customer representative and left. It then took Tidlands Ford over a week to repair the cracked panel because they only have one person that can do body work and that person was down in Georgetown. I was fine with that, whatever, it's fine that hey outsource there body work, no big deal as long as it is fixed right? I was very excited when I got home from work to see the blue Ford Flex in the driveway and not the rental! My wife told me that Tidelands had sent a driver to our house to drop off the Flex and pick up the rental which is great! She then told me that the driver who brought the car said that he was told "Not to arrive before 9 or we would shot him". After she told me this, I realized that everyone at Tidelands Ford Lincoln has been talking about us behind our backs for the last week or so. I guess this is a big joke to them, ha ha ha, but I am not laughing. I spent $30,000.00 at the dealership a week ago. I complain once because they made my pregnant wife cry and they talk snack about us behind our back? I am not upset with the delivery person. This was the only person honest to us. read more

Don't buy here or get your service here. I purchased a Black Label Aviator from these people. Loved the car, but there were some issues. The service department does not get back to you, they have very few loaners, only picked up the car and dropped off (as part of Black Label service) once I insisted. Service people are nice, except Mandy- who is very rude and does not know what customer service means. I love the vehicle, so this is not saying anything about Lincolns. This is saying that do NOT pay for Black Label from this dealership, and do not get service (or purchase) from this dealership. STAY AWAY! read more

Came here for an oil change because the location Was convenient. I was told that I also needed rear brake pads and new rotors. They quoted $430! So thankful I didn't agree to the work. Went to my usual dealership on a Saturday and paid $274. I didn't need new rotors. Not worth the convenience, if they try to rip you off. read more

Don't be fooled by Lincoln saying they will pay the last three payments of your lease. When I went to Tidelands to pick out my new car, they tried to roll those payments into my new lease, rather than pay them!! Also, I was told at lease inception that I should get the 10K lease rather than the 12K lease because Lincoln doesn't care about excess mileage as long as you lease or buy a new Lincoln at lease end....BOLD FACE LIE!! When I wrote a letter expressing my displeasure, I was told by the supposed new owner...and I quote, "we're a new owner of this dealership and if you buy groceries at Bi-Lo and they go out of business and Food Lion takes over, you can't return your groceries to Food Lion." ....seriously!!! You're not Bi-Lo or Food Lion and you are still doing business as Tidelands Lincoln!! I think when you buy an existing business and continue to do business as Tidelands Lincoln, you bought the assets and the liabilities and are responsible for the lies and unethical practices of the salespeople in your employ. I will NEVER do business with Tidelands Lincoln and will not recommend them to anyone else....and I'm sure Bi-Lo and Food Lion would have treated me better. read more

Thanks to my Saleswoman Adrienne who is a real go getter. She made made buying experience into a new Lincoln Black Label Nautilus unforgettable. The staff here is very helpful and friendly to all your needs. I spent a lot of thought on purchasing this vehicle and Adrienne made it happen. Big shout out to Tidelands Lincoln. read more

The service department is awesome. They are honest, fast,and reliable. I brought my Ford Edge in with my 8 yr old daughter after calling that day and within minutes they were working on my car fixing my battery and we were waiting for a mere 20 minutes. Also during my waiting time they made me a new master key rite on the premises. They listened to me and delivered. They were so fast and accurate and when u have ur kid with u no one wants to sit around in the lounge all afternoon waiting for ur car to get fixed. Great job! read more

I have nothing but high praise for the service department at Tidelands Lincoln in Pawleys Island, SC especially Patrick Moree their service manager. I recently had a couple of problems with my Lincoln Navigator Reserve. One serious one and one less serious but bothersome to someone like myself who takes a great deal of pride in the appearance of his vehicles. After 3 different attempts to completely rectify the major problem over a period of several months, Pat took ownership of it and worked with the Lincoln representatives and the Lincoln engineers to find a resolution. As for the several times my car was in the shop for this and the other problem he and the service people where very accommodating making sure I had a loaner to drive. This is my seventh Navigator. The last three I have purchased from Tidelands finding their pricing to be competitive and their service outstanding. Although with all its new bells and whistles it is the nicest one I've owned I don't think it will be the last. read more

Quick Lane told me 45 to 60 minutes for an oil change and tire rotate. After an hour and a half I'm still waiting. Not a quick lane!!

Your review helps others learn about great local businesses. Their sales staff is very good Their Service Department is horrible. When Drop your car off to have it serviced theTheir sales staff is very good Their Service Department is horrible. When Drop your car off to have it serviced the service department makes sure they perform the warranty service but never seems to find the time to complete your personal service requests such as fix a flat tire etc. They ask you when you need the car by but never calls when it's complete. When you ask them to complete the recalls they never seem to know when, how or why the recall was issued. Use Beach Ford, Myrtle Beach instead. They are a much better dealership. service department makes sure they perform the warranty service but never seems to find the time to complete your personal service requests such as fix a flat tire etc. They ask you when you need the car by but never calls when it's complete. When you ask them to complete the recalls they never seem to know when, how or why the recall was issued. Use Beach Ford, Myrtle Beach instead. They are a much better dealership. read more