Service is great. The prices are reasonable especially if you watch for offers in the app. I dropped off a pair of pants ($5 with promo) and forgot about them. The store called me a few months later. They were still smelled fresh. read more

Tide has completely ruined my custom handmade designer curtain not once, but twice costing me over $3,000 to replace this item that is 1 of 4. This is the 2nd time Tide has completely ruined my household item. Returned it to me shrank by nearly 1 ft and told me they would refund my bill but do nothing more. This panel is 1 of 4 and now my entire living room is without curtains because of this terribly incompetent dry cleaner. Incompetent staff and RUDE MANAGER NAMED AMANDA. NEVER take anything you care about to Tide dry cleaners they will ruin it! read more

Tide located on 4890 Davis Blvd Kings Lake shopping center Excellent value; best try cleaners My clothes look great Exceptional customer service Best new business to open in East Naples Convenient location Kelsey the GM is best, knowledgeable and caring Being a full time resident I plan on using Tide Cleaners for my dry cleaning and laundry Vito read more

Most reasonably priced dry cleaner in Naples! Always done properly and quickly! They have at least 2 locations that are conveniently located on Tamiami trail.. that I know of, there may be more. We have used them the past two years and will continue to do so! read more

Staff is very friendly but service is unreliable. I have used this location twice and both times the items were not ready by the "promised date". The first time was to dry clean a dress that i planned to wear for a holiday party. The dress was MIA for several days after it was scheduled to be ready. Fortunately they found it and I was able to get it the day of the party. The second time I dropped off 2 comforters to be cleaned. They were both supposed to be ready 2 days ago. One of them was ready, but the second one (that I needed for the guest room last night) was not ready and they can't tell me where it is or when I will get it. I will be looking for a more reliable dry cleaners for future needs. read more

Handy location, decent quality but, wow, have they got EXPENSIVE! $15.96 for a short, sleeveless dress. Dead simple job. Outgrageous price for one simple item. Be warned. They never used to be this expensive but I guess now they're established they figure you wont notice the jacked-up prices. Or that, since they're in Park Shore, we're all too rich to bother. Nope. Go across the 41, just a few minutes drive, and get the same quality for half the price. read more

The Tide just rolled out for this customer. $17.52 just to press a suit? Ridiculous. Must be better options.

Good business and great job cleaning our clothes! Very pleased with service. Staff was efficient and helpful.

Lost an expensive (~$600) tailored suit of mine that I had only worn ~5 times. Manager kept delaying admitting to having lost the suit and I came to the store 4 times before being told it was in face lost. As a busy medical student without much free time this was very frustrating. Only reimbursed me $200 for the suit and $200 in free dry cleaning (as if I would have confidence in their service to use them again). read more

This place is doing everything right so far in my book. Incredibly courteous, professional, fast, clean store, and very helpful. One time I showed up ten minutes late after closing, and they reopened just for me and took my order. Another time I had a missing button on one of my shirts, but I forgot to tell the lady taking my laundry. I got the shirt back with a new button, no charge, no complaints from them. Another time I had a coupon from the store but I couldn't pull it up on my phone. The store accepted my coupon without any further question or hesitation. My only complaint is what the heck is going on with the parking and driving situation?! The one way to enter and park is to drive around the entire store first. It either should be switched or removed completely--I should not have to go around the entire store first before parking. If you could address this I (and I suspect other customers) would be truly grateful. read more

Tide loads of hope has been a great service for our family during this time. I think I am hooked on tide wash and fold for a life time . Thank you Ahmad read more

The cleaners are extremely unreliable. Last spring they lost some sheets and took days to relocate. Tried them again. I came in a day after the items were to be ready. They weren't. Then manager went to look for them and after 20 minutes waiting and no response I asked them to locate the lost manager who then advised they weren't ready. All could have been done in 5 minutes. They said they've been late recently. I said if true then they should contact the customer to let them know rather than take time to come in and find out otherwise or else give more time to do tge job. The manager didn't even apologize or advise how they could make this better in future. read more

I would not recommend using this large chain. There are many local dry cleaners that do just as good of a job. I used them because of their 24 hour drop off and pick up however after having issues for the third time regarding my account I have to call it quits. They have had a sweater of mine since September and have been unable to locate it until today. When I went in to pick up my sweater the manager expressed no remorse and only wanted to focus on the fact that I had two accounts. I had asked them to close out my husbands account when we moved to Naples from Bonita Springs but apparently it had never been done. Interestingly though when I gave them my husband's name and phone number today they said they could not find record of him. Apparently the sales clerk had input his name wrong and then had also put his phone number wrong. I was so happy to have my favorite sweater back but when they showed no empathy, and tried to place the blame on me I had no choice but to tell them that I would not be back. They had even called me two months ago to say that I had a sweater at their North Naples location. Even though I knew I had not dropped my sweater there I was so excited that they had found my sweater that I raced to their store to pick it up. When I got there I found that they had put someone else's sweater under my account. When I got home today I called the toll free number thinking that they would want to know about my experience today. However I was told there was no one for me to speak with and that I needed to go online and send an email. If I had any doubts at that point about using them again I had my answer. If I hear anything from them regarding my email I will update my review. However at this point I'm not holding my breath. read more

This location does not always honor valid coupons. We were told their system didn't recognize the coupon so it couldn't be honored.

At first I thought Tide was the best.. convenient drop off and pick up but I warn you do not use this cleaners as they will ruin your goods. I brought in Sferra sheets that had been laundered once. I got them back with brown streaks all over them. They said they were brought in wet and that they were water stains. If they were wet it was because of something after I dropped them in bin. I also brought in a slip cover for a chair at a separate time but picked it up the same day as sheets and it had the same brown streaks on back of chair. Perhaps steamer too hot? They aren't taking any responsibility so I will never go back. Only one reliable cleaner in Naples- Jerry's. read more

I took in three Brooks Brothers Shirts and one comes back not my size. They took my receipt and my shirt and refuse to do anything but show me the tape that I dropped off three shirts. Guess I am out $130. They kept repeating 'want to see the tape' and 'no one else is missing a shirt' (yet). Of course, missing a shirt is a different story then getting one swapped out. Hope the Tide Employee has a great shirt for their job interview (at my expense) read more

Great customer service--they pick up and drop off clothes right to your car. I work late, and love that I can use the 24-hour kiosk to pick up my dry cleaning anytime. I always have my white coats cleaned here, it's only about $5 and they do a great job. Also really appreciated that that they had a special promotion for front line workers! Thank you! read more

Easiest, fastest, most affordable experience I've EVER had at a dry cleaner. Amazing staff too. Highly recommend. I won't go anywhere but Tide now! read more

Went to have 4 medical scrub pants and tops laundered and pressed. They told me they may not be able to remove some small stains and if I washed and laundered myself they could press at 20% less than their wash and press fee. Since I am a very busy medical professional, thought this was a good idea. Came to pick them up today and got a whopping 45.00 bill. Could not believe how expensive it was!! A regular shirt is 3.10 to wash and press, but a scrub top is considered a T shirt and costs 4.40 to press. Makes no sense ! The scrub pants were 6.60 for pressing only. They informed me it is normally 8.00 for dry cleaning pants and acted like I got a huge break. Tried to ask for a manager to talk to, but girl at front could care less. They can only get away with this kind of stuff in a place like Naples. Would totally stay away from this place. It is a total rip off and they could care less. read more

The worst dry cleaner EVER!!! Ruined my custom curtains that matched a bedspread and refused to resolve the problem. Additionally refused to remove their charge from my credit card. Battled with them for 4 months. In the end my cc company filed refuse of payment to them when they heard my story. I still have ruined curtains. Go to Platinum Drycleaners everyone, this company is irresponsible and incompetent! read more