$44 for 5 men's dress shirts. They are so expensive. Have gone here for 3 years and it gets more…read moreexpensive seemingly every time I won't be back.

The customer service experience fell short of expectations. A system error caused a delay in the…read moredelivery of a Friday morning order, which was particularly inconvenient as I was leaving that Friday for the season. Although they offered to ship the items up north, it was not a feasible option for me as I have a set of clothes that I like to keep at my condo here. I requested delivery to an alternative Naples address on the following Tuesday, providing simple instructions. However, the items did not arrive, and they attributed the delay to another system error. The person who was doing a favor for me waited all day at their home just for nobody to show, or even give the courtesy of calling me on the phone to say they would not be showing up. My request for compensation on a $30 order was denied, with management claiming that the issue was beyond their control. Although the technical glitch was not their fault, they failed to acknowledge their responsibility for ensuring the smooth functioning of their system. The manner in which they addressed the issue lacked professionalism and was perceived as rude and unaccountable. I was told 200 other customers didn't have a problem and that I was the only one who wants something for free. While they may have attempted to reassure me by citing the lack of similar complaints from other customers, it came across as dismissive and invalidating. Whoever answers their calls and text messages needs to learn it's not what you say, but how you say it. Please work on your interpersonal skills, particularly in addressing customer concerns with empathy and tact.

No extremely unorganized Not the same ownership As before…read more Been a customer for 10 years and I can see the difference in the quality of their work. You get what you pay for.

The owners are CROOKS, LIARS AND HORRIBLE people. We have asked for NO STARCH. They ignore our…read morerequest. The ironing is ALWAYS mediocre but we continue to return. But the last time I went in - Saturday, February 17, I found my plea for no starch ignored. A woman in line behind me backed me up that they NEVER liste to requests and that my husband's shirt was HIGHLY starched. But the FINAL STRAW is my expensive, new blouse which I asked them to be careful with CAME BACK WITH ONE BUTTON BROKEN OFF!!! The young woman who runs the store promised to have the owners call me during the week. I never heard from them. I truly wanted this to work out. I called her again but her hands are tied. It's not her fault she works for unscrupulous people. We have brought our drycleaning to these people for years. We've spent hundreds of dollars on dry cleaning. Let's not talk about misfortune in supporting this business, let's talk about shame!!!!

they are cheap and do an ok job. but, the girl that rings you out has no class or manners. I…read morewalked in there, and she did not even acknowledge me. I told her typically people say hello, how can I help you when you walk into a business. she looked over at the old man sitting down on the other cash register and she said I said hello, and he actually backed her up, and I said well I am sorry I did not hear you. In the most RUDE condescending tone she said IT SOUNDS LIKE A YOU PROBLEM wow. And get this, as I am walking out a man walks in to pick up his stuff and yep she just stood there, and did not greet him...just no class, no manner, or customer skills. really it is very sad

This business is not 1 Hour Professional Dry Cleaners. It's name is Martinizing Dry Cleaning. It's…read morea locally owned franchise business that has been in business under this name since 2019. They don't offer 1 hour cleaning, however, they can do same day service. If you drop off your clothes by 10:00 a.m. they can get them back to you by 5:00 p.m. that same day!!!

This is an impressive dry cleaner. Two valet lines so you don't have to leave your car . On…read morepremises dry cleaning while most competitors are merely drop off places who send clothes to a factory. This both reduces the likelihood off an item getting lost and allows for custom work or requests. Very nice staff who are very responsive and whom hurry to provide quick efficient service. The only drawback concerns alterations. There is only one person who does the pinning and if she is off you are out of luck. Also they contract the work out which means it takes quite a while to get your stuff back.

I originally thought this would be a great place to get alterations done. I spoke with the lovely…read morelady that helped me out two weeks ago. I pointed to my dress that had big pulled apart in the inseam. She told me the price which I thought was expensive but I just wanted both sides fix. While this might not be a review towards the Tide Dry Cleaners since they take alterations to a different company. I believe they should at least check to see if the job was done correctly. Let me say all staff was pleasant and happy to help. I didn't even care that it took two weeks to get my dress back. I got to my car to see how it looked. Left side of the dress was great. When I went to the right I noticed it was not fixed. I just paid $20 to fix plus $15 to f and clean my dress. I honestly thought about telling the staff. I didn't want to deal with the hassle of waiting another two weeks for my dress and had to rush to a meeting right away. So I left in good terms and will not return to this establishment. If anyone knows of any other cleaners who do alterations and are fast in the Naples location please let me know. Update: I spoke with Amanda who had emailed me the same day about my incident with my dress. Amanda was professional and very apologetic! I was not expecting an email and a call right away. I was not expecting her to also be so generous. This in my opinion is outstanding customer service! I understand mistakes happen. I am just so happy to get my dress fixed! Thank you Amanda!

Gave a quote one week with a scheduled time for the following Saturday. Showed on time and cut the…read moreprice because it was easier than he thought.

Very convenient, efficient spot. Fast service…read more Very convenient, efficient spot. Fast service. Summer hours on Saturday are short. They close @6 on weekdays. Will update.

Great business. Owner was very attentive and his prices are fair. I need alterations and he came…read morethrough in a very timely manner. I would highly recommend Alma to anyone in the area.

Best Dry Cleaning and fold & wash in Collier County...Alma is always happy to do anything that you…read moreneed.

Never again…read more Apparently their business model is to gouge the customer the first time and not care if they ever return. I took in a warmup jacket for a simple zipper replacement. This would be about a $20 job at home. At this joint, $47! I was stunned when I picked it up. The lady at the counter said she always tried to warn people about the price when they drop stuff off because people are often angry when they pick things up and it costs a lot more than they were expecting. Hell, I could have thrown it out and bought a whole new warmup set for less! So save yourself the headache...don't go in the first place.

Dalva is the BEST seamstress in the world seriously!!! I'm speechless .. i gave her a midi dress to…read moreturn into a formal long dress for a wedding and she blew me away Very neat and clean AND she finished it in a timely manner!!! I will deff be going back to her for sure

Marisa at the Fashion Fresh Strand location is a miracle worker! This was my 2nd visit with a…read moreseemingly impossible stain to be removed. Once again, removal of a stain that we had no idea what it was. First class service. Highly recommend!

Fashion Fresh has been my trusted dry cleaner for over 10 years and Donna has been a familiar and…read moretrusted face. Thank you!