I've used this cleaner for at least a year now with no issues. The husband caught sick and the wife…read morewas left to run the business. Right before the husband got sick, one of my shirts was messed up by this cleaners. The husband stated he would handle it but got sick and didn't return. My shirt was there for 3 months because the wife refused to accept responsibility. I had to call and file a police report in order to take them small claim court. I've spends hundreds with this company for them to be so selfish to not replace a shirt that they messed up. I would not recommend this cleaner because they will mess up your clothing and treat you like a stranger that's never spent hundred with them.

this a very horrible place to take your garments to have them dry cleaned. The service has changed…read moredrastically in the last few years. I dropped off a new shirt that still had the tag on it to have it pressed and they completely destroyed the shirt. when I asked them to replace or pay for the shirt. the wife stated that the shirt was like that when it was dropped off but I dropped it off to the husband, so how would she know. I hate the husband is having health issues but the spouse will have them out of business before the end of this year. horrible place to come. It is a true disgrace to go through this with a place of business that you have dealt with for years. It is also a learning lesson that you get what you pay for. I won't be cheap on my dry cleaning anymore.

We've been using West Lake Cleaners since moving in to the area 7 years ago. We get our dry…read morecleaning and comforters cleaned here. We've never had any issues. Dry cleaning is always turned back quickly. Pricing is very fair. Love supporting a local family business. Definitely recommend them. The owners are very sweet!

They overcharge for alterations, so I wouldn't waste my time going there. They were also very…read moredisorganized. When I went to go pick up the item I got altered, they had lost it and had no record of me dropping off the item at all. I was furious, I had to describe how the item looked like for them to eventually find it. While I was waiting I saw roaches crawling around as well. Not going there again.

I drop off a couple of items and I didn't notice until today to wear that the Yellow hoodie I got…read moredry cleaned is damaged and they wasn't going to tell me . The other items 8 items are fine by the way

This is the best dry cleaners! I've been going here for a couple months and they always know my…read morename, in fact today as I was pulling up the woman recognized my car and brought me my dry cleaning before I even finished rolling down my window! All the 1-star reviews are from over 3 years ago, maybe they are under new management. Either way, they're great, prompt, friendly, and reliable. And I love the convenient drive through. Highly recommend!

I dropped off my son's personal work suits and shirts on Monday, 10/23/17. I picked up on Tuesday…read more10/24 to half of his clothes missing. They did find 4 work shirts the next day, they tried telling me I didn't drop off. I am still missing 2 suit jackets, 1 dress shirt and one pair of suit pants. They are not working with me on locating the items and will not refund me for the items lost. I am out around $800.00 of suits and no help in site. I have asked for the owners info but they will not give me his number because he is a out of town owner. I know this is a problem they have been having because when I went back to see if they was with someone else order. They have a rack of items they don't know who the clothes they belong to. So beware if you take a chance on them. There employee Christy is very rude and lazy! Will not take responsibility for her actions.

if i could give 0 stars i would! this place is a scam. they…read morecharged me wrong for a jacket price and won't release my clothes to me. i already paid for my clothes when i dropped off and at pick up they told me i had a pending balance when my ticket clearly says paid. not my fault they the employees don't know the prices for their customers

I have been there a few times now. I must say the shirts i had laundered and pressed were ok. My…read moreonly complaint is that whenever the lady working there sees me come in she gets a look on her face like i just ruined her day and now she has to help me. I will be going someplace else from now on.

I've been to a few cleaners in the area but recently wanted to try this one out since we were tired…read moreof our other cleaners taking forever (they take all clothes to their main location for cleaning, so it takes 3+ days to get them back). Our cleaners also didn't use as much heavy starch as I had requested, and the quality was going downhill. I dropped off our clothes one morning, mentioned heavy starch on the men's shirts, and was told they'd be ready within two days. No problem. I came toward the end of the week, and my husband's dress shirts could basically stand on their own. They did a stellar job! We've already returned a few times with other items and have remained pleased with their service. Their pricing is competitive within the area, and I find them to be reasonable. The added bonus is the drive-thru, which helps when you're wanting to zip through pickup. The inside is also spotless, and you can tell they keep things clean and tidy.

Clothes always come back with a crisp feeling, And hold the…read morebeautiful look thru many washes

Once Again I got a dress back from here, 100% polyester and they couldn't get the stain out. Okay…read moreI understand that, but my wife noticed there was another stain on top of the shoulder that was also had something on it. I swear sometimes I think they don't even dry clean the clothing, or the don't communicate the stain or problem brought to the desk clerks attention.

BEWARE: DO NOT go here. They will ruin your clothes. I am new to the area so I looked at reviews…read moreonline for the places around me. I see the reviews for Spencer's and I'm impressed. I take 4 items to test them out well 2 of the 4 items one was a wool cashmere sweater and the other one was a 100% cashmere sweater. I get the text that the items are ready for pick up. She leads to tell me that my gray wool/ cashmere sweater was damaged in the cleaning process that there were hole in it already there and invisible to the naked to eye to where you can't see it until it goes through the cleaning process and they get bigger. What in the world of excuse is that. No maam I tell her this sweater was just ordered! Very unprofessional be careful with your items definitely the worst of the worst!

Went here for alterations on a bridesmaid dress and a pair of jeans. Service was very quick and…read moreprofessional - turnaround time was exactly a week for what I needed done. Pricing I feel was fair, however I don't get this service done well enough to really vouch for that haha. Overall I would recommend and use this business again. Note: location is at her house so just a heads up for when your GPS takes you to a neighborhood home.

Had a NHL Jersey Tailored last week from Her. Good…read morecommunication. Quick turn around. Quality work.