Once again I pulled up and parked right in front of the window on 4/17/26 around 4pm. Two girls and a guy at the counter. No customers inside. I sat in my car and watched people walk inside and be help but not one employee would walk outside and assist me. I had to walk in and ask why they are ignoring people outside. Management is horrible. Customer service couldn't be worse. read more

DO NOT BRING YOUR ITEMS HERE. THEY LIE ABOUT THE TIME IT WILL BE READY. I arrived to pick up my item and was told "the truck " would arrive at 6:pm. I called at 6:30pm and was told the "truck" would arrive at 7pm. I received a text at 7pm saying my clothes were ready. I arrived at 7:30 pm only to see the store closed at 7pm. The text said to call a number for 24/7 pick up, when you dial the number it says the site is open from 7am-7pm. They wasted our time . All their reviews are a one star for reason. Skip the franchise and go to your local cleaners. read more

Tide Cleaners - Dry Cleaning Near Me - Delray Beach, Florida

See all

The quality of their work terrible. They lie about when garments will be ready. Takes multiple trips to pick up clothes. The staff is very rude. Their customer service is non existent Do not go to this cleaners read more

I used this service for when I was traveling for work. I dropped it off on Sunday and it was ready by Monday after 6 PM. The staff was very helpful, with it be my first time she thoroughly explained everything. I got the wash and fold my clothes smell great and they were folded nicely. I would personally recommend it because it's fast and easy. My clothes were about 15 pounds and it was around $50. read more

Not exactly sure what has happened to my Delray Tide Cleaners!? We got back in town last week & my boyfriend and I have always used this location in previous years. The staff the last few years has always been so great, personable, knowledgeable & has always made it an all around pleasant experience. However, this year it isn't the same. My family is here in Delray 6 months out of the year & Tide Cleaners in Delray has always been our go to dry cleaners. The friendliness, customer service & atmosphere doesn't match previous years. This is not how any of us remember it being at all which is unfortunate & I don't think we will be using Tide Cleaners moving forward. read more

They are very attentive and the quality is very good . The value is very good for what they do . The service is the best i recommend coming here .!! read more

I have used other Tide Cleaners locations and had a positive experience with this location in Delray Beach. The store is part of a larger strip mall near the Whole Foods, and the parking lot can be difficult during busy hours. It is very small inside, but it is clean and bright and there are doors on both the front and side of the building. They were not able to look up the account I had at other Tide Cleaner locations so the staff had to re-enter all the information into their computer. It took maybe 5 minutes extra, but they discounted my first drop-off 15% for the inconvenience which I really appreciated. I dropped off 5 items on a Saturday afternoon and they were all ready 48 hours later - even before the "guaranteed done by" time on the ticket. The prices were not on the final receipt, but it came out to about $10 for women's dress pants, $10 for a women's cashmere sweater, and $3.50 for pressing a men's shirt. (Just over $31 for all 5 items after the discount.) read more

I've been using Tide Cleaners here in Delray since it first opened (I think that was 2019) and they've really been great! This store is always clean, they do the dry cleaning very quick, and they do a nice job. Very consistent. I love the convenience of the Tide App and they give great digital coupons. But the reason for my 5-Star review is that the store manager, Sandi, is just above and beyond excellent. Good customer service is so rare these days but never with Sandi - she always has a great smile, so welcoming and extremely helpful. read more

I will never use this cleaners again! It's awful!!! They promise you your cleaning will be ready by a specific time; however, it ISN'T. The cleaning is sent out and most of it is not done there on site. The 2 gentlemen working behind the desk received the brunt of my frustration and disappointment even though they were accommodating and tried to be helpful. But they couldn't help me because four of my six pieces were not there in their store... They had not yet been delivered... I was promised these items would be ready on Friday after 6 PM and they are not. If I had been given this information when I dropped off my Cleaning I would've taken it somewhere else because I needed the cleaning to wear tomorrow. read more

The store is clean & location is convenient, friendly staff, I will be back again next time I am in town

I should have listen to reviews. I dropped of my 3 dresses one brand new 300$ dress, destroyed. Never go there.

Prompt service professional staff. Always get the job done in a timely fashion. it's close and it's convenient.

I did have one minor incident with tide cleaners a long time ago but it was isolated and I've gone to them so many times I figured it was within reason that something would eventually happen...and shame on me for being that way because here we go...two more ruined garments. These two shirts are completely ruined despite trying to have them dry cleaned. One dress also had a problem as pictured below, thankfully not ruined, and now just an inconvenience for me that I shouldn't have had to worry about. I spend hundreds of dollars every time I go to tide cleaners to make sure my clothes are treated well. I was told to call back Monday to speak to the manager about getting a refund so we will see how that process goes. Either way, I'm never going back. Time to find a new dry cleaner. Three strikes and they're out. read more

See all

Brought in designer dress, at the time to pick up all spots was there, no one bothered to clean them, even I specifically pointed at them and made them to put stickers at each one. They promised to clean it again. Spots was gone except one. But dress was washed instead dry cleaned. Color was faded, all fabric wrinkled. Walked in again and told them what happened. They said manager will call you. 3 days later, no one called. Called them again, manager long way gone, she works till 1 pm. Have to try call them again. Not sure they will resolve my problem. read more

They just couldn't seem to get it right. Gave them several tries but kept losing my account, putting my clothes on a different account, etc. read more

The two ladies in front, Its an elder lady and younger both do a great job. Also tide building keep it well kept and they do a great job getting your clothes done in time. read more

I'm very upset, frustrated, and disappointed. They stole $200 which was left inside the zipper packet of a jogger which I left in the bag by mistake but it's not a dry cleaning garment. The manager told me that it's company policy to check pockets and they didn't in front of the cameras but clearly you could see a bulky pocket in the video. There was no resolution in repairing the theft. Don't trust this Co. They are thieves. Imagine if it was a valuable piece of jewelry with a sentimental value. I saw the money in that zipper compartment but didn't take it out because I didn't have a purse with me then I thought of putting the jogger with the money inside of the bag for easy grab to pull it out later before dropping it at Tide's since I had my puppy with me as well. Then completely forgot to pull it out. I swear the money was there! It's so dishonest and infuriating. Don't ever use them or you'll be so disappointed with their dishonesty and theft practices. read more

We are regular customers at Tide Cleaners. I arrived at Tide Cleaners on Linton in Delray Beach before 3:00 p.m. today to drop off 1 shirt. There were no parking spots but a Tide Cleaners customer had just come out and was getting ready to pull out right in front of their sliding doors. I had my blinker on and was waiting to pull in. When I was finally able to pull into another spot that had cleared a couple cars over still in front of Tide Cleaners I came up to the outside of the glass sliding doors immediately after I parked, it was 3:02 p.m. The 2 attendants that were facing me inside of the glass sliding doors refused to let me in to drop off 1 shirt. First the young woman with about shoulder length black hair said no then the taller young man with short blond hair said no. When I immediately thereafter called to let the man who answered the phone know I had been waiting with my blinker in plain sight right in front of their window for their customer to pull out prior to 3:00 p.m. he answered that I was not parked before 3:00 p.m. I let him know that I was going to have to let someone know how they treat their customers and he replied to go ahead. Their actions at the door and over the phone are completely unacceptable. I have just learned from another of their customers that, apparently, this is not the first time these 2 employees have put the customers last instead of first. read more

Yolanda the manager of the Wellington location (who I've been speaking with ) since this Monday Nov 21, told me I could pick up my police uniform at the location of Delray Beach (the location that I live and TIDE Cleaner pick up and drop off my clothes 2 times a week) on Wednesday, so here I am and there's nothing here for me . I called and she was not in the store in Wellington , and nobody in there or in Delray had anything for me. The girl in the store said she contacted Yolanda and she had said she had never spoke with me . What a joke! Very unprofessional and I am super disappointed . I emphasized that I needed the uniform by Wednesday, she even told me to pick it up after 3pm, and today she denied that even had spoken with me. There's no words to describe such a bad and disappointing services, super poor customer services! To tell a customer that she's lying in order to not honor your words and responsibilities, just shows that this business deserves no respect from me and you all. For this PRICE?? And get this lack off professionalism ?? They have NO RESPONSIBILITY, they are NOT PROFESSIONAL, and there is NO RESPECT for customer and on top of that Yolanda you're a such Lier! read more

Tide Cleaners - My call with Yolanda that she denies - Dry Cleaning Near Me - Delray Beach, Florida

I would have never guessed how disappointed my experience was as I am a local and see the store is always busy. On Thursday night, I dropped off towels to be washed and folded after my washer and dryer stopped working. As I expressed it was my first time using Tide, the associate failed to disclose that it would be $3 a lbs and my bag was 10 lbs. The next day, I was able to pick up my order, and was utterly shocked when my total was $30. The associate that was completing my pick up was deflective and pinning the situation on another associate. He was saying, "It wasn't me" and "Check who was working there last night." The associate would not accept the responsibility on behalf of the store. The attitude of the associate was abysmal. I think this would be a great training opportunity for upper management to explain you have to adjust your tone and attitude when you're at work compared to being with friends. The associate could have easily said, "I am sorry for the miscommunication regarding the price. Let me discount your order by 20% today to accommodate. We will ensure that our entire team will be notified on how to discus pricing." The manager on duty was extremely apologetic and was able to provide a discount. I appreciated his kindness as professionalism. If you want to be ripped off and be disrespected by teenagers then go to Tide. I should have gotten a new set of towels instead... would have been cheaper. read more

Absolutely, the worst service. Delivered my clothes to another house and then lied taking a photo that was not of my door. Manager said I would hear from upper management and I left numerous messages. This is after a previous delivery person put my clothes on the ground in the rain. I gave this company 3 chances and each time was lied too, made false promises and regret not canceling my account sooner. DO NO use this company unless you want to play hide and seek with your clothes and hope no one steals them. In addition, I was told some clothes were forgotten and they are still at the store. There was no initiative taken to find my clothes, I had to go hunt them down. read more

It's been since June and now it's the end of August I have been back and forth about a dye mark that appeared on my white comforter. They offered $150 for it. I wouldn't be able to replace for no less than $280. At least with the $150 I could get decent cover for it, but they wouldn't give me the comforter back. What are they going to do with it? Keep your check!!! DON'T TRUST that Tide will make good on their mistakes. It's too bad. read more

This is the worst service I have experienced. Not only I Had to return my curtains since they were not iron correctly, but they promised them the next day. Here I am 4 days later and I still don't have them. They can't even trace them or tell me when they will be here! Never told me how much the cleaning will be and they charge me $125 dollars.! Never again! I received my curtains 5 days late and they refund my $125. But I will never use them again. read more

Every single item I had dry cleaned came back with a stain. Some said sorry. Others were just still stained. Not cool. They called back and offered to fix everything and give me my money back. I really appreciate that. I appreciate their excellent customer service read more

This place is absolutely horrible!!! I was trying to find something that would work for our family because laundry is always a lot. Well I am just going to keep doing it myself. The manager, Sandy has No customer service skills and treated my husband horribly. I guess I should have listened to the reviews and visited the one in Boca but this is literally down the street from us. Smh read more

Stopped here at tide with a serious problem, no dress shirts for Thursday. I got up early went To the store with 7 white shirts and to my surprise a clerk who had a black eye told me I could pick them up that day after 5. She also told me about all the other services they have including a kiosk you can pick up your stuff after hours. Mom and pops are ok but if you want great services Tide is the answer. By the way shirts were ready when I got there at 6:30 and done right. read more

very professional appearance but they do an awful job for an expensive price. my outfit came back with more wrinkles than it went in with. my jacket had a hard crease down the sleeves, the collar was pressed down In the wrong position, and there's a spot that wasn't there before. The waistband on the pants was pressed with buckling, not pressed flat, there was a tiny blood spot on a cushion cover, it came back with a sorry note that trying to remove the stain was deemed too dangerous. a tiny blood spot is minor for a dry cleaner. take your sweat pants there, not your good clothes. I feel bad for whoever invested in this business, I wonder if they are aware of the incompetence. read more

I honestly do like this service. Any time I have ever had an issue, they made up for it without batting an eye. Their customer service is top notch, their facility is very clean, staff is polite and turn around time for dry cleaning is quick. You can pull up for direct service to your car without getting out and they have a 24/7 drop area for your items. They make a bag for you with your name on it to identify your items for dropping in off-hours (bag made during business hours). The only reason I can't give the extra star: at times their staff doesn't come out to your car even though they should- at which time you'll need to walk in for service. They have cameras inside to watch for cars parking and aren't as attentive with that as they could be. This is definitely a point for improving internally as a business since they advertise it as you pull up- which really sets them apart from their competitors. Finally, they are more expensive than their competitors in the area but there are a lot of extras they provide as well that their competitors don't, which i chalk up to the price difference. read more

The cleaning here is top notch, the timeliness and efficiency is bar none. I think the prices are fair. They have drop of and home delivery services which I have not taken advantage of but I love having the option. I love that the location is extremely convenient and the premises are new and seemingly very clean. Easy pick up, easy drop off. read more

I am always pleased with the service of this Tide Cleaners in Boca Raton. Pleasant valet service is the best! Always fast cleaning and service. read more

**Update** I've been using Tide Dry Cleaners for a while now and recently posted a review after a negative experience I had at this store. In less than 24 hours I have already received a phone call to address and apologize for the issue I had as well as provide a solution. Yancey, who reached out to me, was understanding and apologetic about the situation and seemed to sincerely care about retaining me as a customer and about my overall experience. The store, and the company as a whole, seems to really care about the customer experience! Thank you again for all of your help! read more

I like this place for the longer hours and access they provide. I always have trouble with other cleaners closing on Sundays, evenings, etc, as I'm busy and can't always get there during normal business hours. They are efficient and do stuff fast without being fussy. read more

They never even credited me the $100 so yeah tried to give it a second try today and the manager never even transferred the credit to my account! Taking my business elsewhere! read more

Just spoke to a woman on the phone asking about their COVID protocols, trying to be considerate about their safety, and was met with unbelievable rudeness. This was going to be my first time trying this place out, but I will absolutely be bringing my dry cleaning elsewhere. read more

This is somehow the worst dry cleaner ever. If they don't rip your shirt, they misplace it or their kiosks doesn't work. You're better off just dragging your clothing across some soapy pavement. Also they'll close early so if the kiosk doesn't work you'll have to go back early in the morning. The 24 hour pickup was the biggest draw here for me. The managers are great and do whatever they can to remedy an issue but the average employee here just doesn't care. If Tide isn't paying them a livable wage, they need to ASAP. Because people that aren't paid well don't care enough read more