I went here today hoping to get a quick wash. I chose the $20 wash. Before my wash was started I was greeted in a very friendly manner and explained the membership option. When I drove up for a scrub down before entering the mechanical wash, I was informed that I couldn't proceed because they were unable to remove my bike rack. I have gone through automated washes with my rack on before, but I understand if a facility does not want to take that risk.
I was bummed, but the staff was so apologetic and sincere that they still gave me quick exterior scrub down and rinse with the power hose. I was quickly given a refund & a great tip on a lockable pin that can be purchased from Walmart to quickly release my bike rack. They said with this pin, they will remove and reattach bike racks before and after washing. They even informed me which aisle to find it in.
I was surprised and elated by the customer service and friendliness of the staff. I can't speak for quality of wash, but quality of workers is top-notch. Keep up the good work! read more