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    TI Flooring

    1.0 (1 review)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    Sean C.

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    End Of The Roll Flooring Centres

    End Of The Roll Flooring Centres

    (6 reviews)

    End of the Roll Kingston store sells garbage; they are a bunch of liars. Don't believe anything…read morethey told you. We bought 69 boxes of hardwood floor planks from End of the Roll Kingston store. They had some sample pieces on display. We noticed some of the displayed planks were short, and some of the pieces had knotty holes. We concerned about the short length, so we asked the salesman (I believe his name is Ali, but I could got his name wrong) specifically if the planks were short pieces. Ali said: "That's impossible! There are long pieces and short pieces, they are random. If they were short pieces, that's garbage. Garbage belongs to garbage can. We don't sell garbage!" We pointed out the pieces with knotty hole, and asked Ali how much percentage of the planks with this kind of problem. He said: "Not more than 20%." So we bought 20% more than we need. However, when we shipped the 69 boxes home and opened the first box, we were shocked, almost all planks are very short, and there are a lot of damaged pieces. We thought that box might be an exception, so we opened 6 boxes more; unfortunately they are the same as the first box! We examined the planks piece by piece in the 7 boxes (10% of the planks we purchased), and measured/counted the planks, here is the result: 97% of the pieces are less than 1 foot long (from 8" to 11"); 52% of the planks are damaged - either with big open knotty holes (1" hole or large), or worm-eaten wood, or cracked. Obviously the salesman Ali lied to us. The planks are all garbage! The planks cannot be used. We documented everything in detail. Then we went to store, showed them the document and a couple of damaged planks, and asked for a refund. There were Ali and another salesmen in store, they promptly refused our reasonable request. We demanded to talk with the owner, or have the owner's phone # or email so we could contact the owner directly. Ali pointed to the other salesman standing by him, said: "He is the owner." It turned out that salesman is just an employee, not owner. Ali lied again. They refused our request, said they would report this issue to the head office and call us back. We waited for 8 days, they didn't call us. We went to the store the second time. Ali was in the store, he said: "I haven't heard back from the head office." We asked when he would have the response back from the head office. Ali said: "I don't know." Obviously Ali was lying, he had no intention to solve the issue, so we requested to talk with the owner the second time, and asked for the owner's phone # and email. Ali said: "The owner is not here, I will not give you the owner's contact. You just talk to the store, not talk to the owner." We and Ali had an argument. At that moment a mid-aged female walked out from the back office and joined the conversation. She said she was the owner. So, Ali lied to us again. The owner admitted that the hardwood planks were junks, but she refused to refund our money. The owner is very rule and she said the product was sold as is. However, they lied to us about their product to seduce us to purchase it. This was cheating customers. We are entitled to get our money back. We spent $5000, got a truck load of garbage! We found out later from Google, there are other customers complaining about End of the Roll's lies. Looks like this kind of cheating is the store's common practice, and this kind of behavior should be stopped.

    The owner Deborah is extremely friendly, helpful and knowledgeable. I have an issue with a vinyl…read morefloor that I purchased at Lowe's and instead of trying to make a sale, She gave me some very welcomed, knowledgeable advice on how to possibly get compensated. I really appreciate the honesty and her going out of her way to be helpful! The world needs more ppl like Deborah!

    Dede Construction

    Dede Construction

    (4 reviews)

    Service was great from getting the estimate to job completion. Work was finished ahead of schedule…read moreand quality was exceptional. Just got an estimate for a second project. Highly recommend!!

    We hired DeDe Construction to update one small powder room, and two full bathrooms in our home…read more After requesting an estimate through email, the reply from DJ Alercia, the owner, was timely in less than 12 hours. DJ was able to arrange an estimate the following day and arrived promptly on the day and time agreed upon. After viewing the project, DJ offered his advice and expertise on how to best achieve our desired results. He said he would provide a detailed quote the following day and true to his word he did so. We hired DeDe Construction & DJ provided a start date and a detailed day by day timeline of the work to be completed. DJ and his partner Oleg arrived on time each day and went directly to work, completing the daily tasks expertly, efficiently and with attention to detail. From precise cuts on tile, to double waterproofing appropriate areas in the bathrooms, they always strove to doing the best possible job in every aspect of their work. Communication during the project was exemplary and we were shown the progress of their endeavors during each phase of the remodel, so that we were satisfied with the quality of the work performed. During our entire interaction with DJ and Oleg, they were always friendly, courteous and respectful to us and our home, cleaning up at the end of each day. DJ even voluntarily picked up several items we had purchased from various stores that were too large for our vehicle, with no qualms about doing so. DJ and Oleg completed the remodel of the three bathrooms ahead of schedule and the quality of the work, of which my expectations were high, was better than I expected. They showed first-rate dedication and workmanship providing prime, aesthetically prominent results. I would highly recommend DeDe Construction for any home improvements due to the aforementioned reasons, plus their first rate craftsmanship and they being all around nice young men. They are now our "go to" artisans for any future projects.

    TI Flooring - flooring - Updated May 2026

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