These gentlemen tried to run me and my car full of children off the road. When I honked they…read moreignored me and I was forced to slow almost to a stop in moving traffic. I called the number on the truck to report it. The gentleman who answered was not only the boss but the driver of the truck as well. When confronted with his reckless driving he told me I was a bitch and I needed to fuck off. I would not recommend using the service of these men at any time.

From the owner: We're specialist with flooring installation and refinishing,carpet,laminate,hardwood and vinyl. No…read morejob big or small,also we supply for Contracter price.

Received a quick quote for carpet inside home…read more Had a decent selection of choices and prices were reasonable. Very responsive. Ultimately, decided to go a different direction but appreciated quick response and reasonable quote.

From the owner: Personal Impressions is Ottawa's premiere carpet and area rug store…read more We carry a wide selection of area rugs, stair runners and wall-to-wall carpet. Area rugs can be customized to any size, shape, colour or pattern. Our stair runners are created for each stair case. Our store has the largest selection of wool carpet in the city. We install all the products we sell.

We just had a Mannington Adura floor installed and we are extremely pleased with the result and the…read morecustomer service from beginning to end. Ray was extremely pleasant and professional and did an excellent job of estimating the job. Peter -- the installer -- was the hardest working installer we have ever dealt with. In addition he was friendly, upbeat, efficient, and a perfectionist. Everything was done beautifully at every stage and he cleaned up at the end of every day. I would have no hesitation doing another job with Alexanian. Thank you Ray and Peter.

Overall satisfied with the installation of carpets but would not return as a customer to this…read morelocation and likely any other location due to poor customer service. Installed product was done as I expected, and the install team was very professional and met my expectations. To note but was not an issue for me, the installers arrived a ¾ of an hour into the installation window and install took marginally longer than expected window, but were clearly working to their capacity, just the estimation was likely off. Customer service was below an expected level. During measurement, Chris Foley (Manager) did not take any Covid 19 precautions, and closed into within 2 meters from myself, resulting in me having to take precautions from him vice him from me in my residence. Managed to not touch much but did help himself to sit at a table. Not satisfactory in todays world and resulted in the customer having to do work to sanitize after his departure. Manager attempted to up sell me to resurface more than was requested, using the safety of my kids and the dangers of hardwood floors as the rational to resurface more of the desired spaces. This is an incredibly low tactic which in retrospect should have made me reconsider conducting business. I was only provided an invoice once I demanded on the day of installation, with the manager suggesting that the carbon copy previously provided was sufficient. My insistence of a line by line invoice seemed to be a large inconvenience for the manager but he indicated that he thought it had been previously sent. When questioned about lack of clarity of the invoice, the manager became curt and aggressive towards my wife, and did not want her to transfer to me, assessed as my wife as an attempt to bully her. When transferred to me, his first statement being that he would pull the team off the project immediately and how dare I question someone who has 35 plus years of experience. This is a bully tactic and should not be in tolerated in the current world. The manage refused to listen to me, cutting me off by saying that he would answer my questions, despite me not yet finishing my sentence. I never actually was able to ask my question and ultimately did not receive satisfaction to my questions. Of concern, the manager had a series of answers to provide prior to being asked which indicates that he often receives questions signalling that there may be a pattern of the business not be providing information until asked for it. Despite the understanding that the customer was to remove the existing carpet "lift the carpet on the Invoice", on the day of the install I was informed that I was to coordinate the disposal of the old carpet. Minor inconvenience but something that could have been done prior had the expectations been better laid out. The manager accepted that he did didn't articulate this nor that he put it on the carbon copy invoice, suggesting that disposal costs the major portion of the $0.50 per sq ft that they charged vice labour to remove the carpet, underlay, and staples. An efficient business may have offered to do amend the contract and add the disposal at $0.50 per sq ft to make profit, but it was not offered possibly not possible due to final payment was processed prior to start of the job. Overall more of an annoyance but very much encapsulates the customer service provided. Recommend anyone using this business avoid dealing with the manager, or conversely go to the other location on Merivale Rd, as it is 20 minutes away and has much better reviews.

What a fraud you are FRANCESCA P....you try to sell something to a store and get pissed off when…read morehung up...well i'd do the same to you. Stop sucking lemons and if you're going to trash a business, visit it and see the store and speak to the people in person, don't just get in a huff cause you are an idiot. I've been to the store, and the two ladies are a laugh, and they do NOT NOT NOT try to sell you the most expensive...you tell them your wants and budget and they will work hard to find something for you....prices are competitive too. My only gripe is that the hours are not upheld and it's often closed making it very difficult to visit especially when working during the day. I'd rather they close on Mondays and offer a longer day on Thurs/Fri to get more customers. I did not buy however i am impressed with their service, personalization to me, and dedication to try to find what i wanted when i wasn't even sure. I will recommend them and tell everyone i know to avoid this Francesca chick that doesn't know how to write a proper review

Rang this company this afternoon to offer a free service to…read morethem. Before I could even finish what I was saying, the elderly gentleman (owner)? who answered the phone, abruptly cut me off, was extremely rude and barked ' I'm not interested!' and proceeded to slam the phone down on me. I can understand his presumption of a sales pitch, but that was not why I was calling & to cut someone off when they are speaking and hang up the phone is not only incredibly rude, but extremely unprofessional. If this man wishes to attract more business to the company, this is surely not the way to do it. Not only did he turn me away, now I will also tell all my friends, colleagues & family to stay away. I know a friend who is looking to replace all the wet areas in his 5,000 square foot home, so he also lost a very good potential customer! Note to business owners: Be courteous to anyone whom you are in contact with for your business. You never know who they are & how much business they can refer ( or turn away).

Terrys rugs are an exceptional quality location in ottawa. They…read more provide total service for the life of the purchase. We highly recommend you visit Terrys and view their large selection of rugs.

i was referred to Terrys Rugs by a friend who had an excellent experience there. I needed a…read morereplacement for a poor quality Persian-style carpet, and there was an extensive choice on offer. Attention was paid to my preference of design and colour palette, and we soon had a lovely carpet which exactly suits our needs. Thank you to the staff who were very professional. I highly recommend them.

Bought a beautiful Persian carpet from Bernie at Beckwith Galleries. Bernie has been in the…read morebusiness for decades and it's obvious that he knows and loves carpets. He came to my house and we discussed all the possibilities. Then he brought back some carpets in the colors we decided and left the nicest one for me to think about. Friendly, no pressure. Excellent attention to detalis, and I really learned a lot about what to look for. I'd go back any time. Beautiful carpets.

From the owner: Beckwith Galleries is an Ottawa-based carpet and rug dealer. When you need quality Persian or…read moreOriental rugs or carpets, come visit our showroom. We have hundreds of beautiful designs for you to see. We can also perform repairs to your old rugs. Give us a call for more information today.