1. Home Upgraders

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Home Upgraders

5.0 (1 review)
Open • 7:00 am - 6:00 pm

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8 years ago

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Handyman Connection

Handyman Connection

(8 reviews)

Carlington

Well that was a fruitless effort. No fruit, no follow up or estimate. Initially the Handyman…read moreConnection craftsman called to say he couldn't make the appointment; car problems. Strange that; we had never spoken or agreed to an appointment. Ok no problem; we agreed on a date and time; the following Saturday. He arrived and viewed the work that I had requested; installing a banisher and hand rail to the downstairs TV room. (I sent pictures of what then job would entail.) The first indication that perhaps he wasn't the experienced craftsman that was advertised was that he didn't know which end of the spindles were to be counter sunk into the stairs. Second he didn't know that spindles come in two sizes; the one at the back of the stair is longer. And finally he struggled to figure out how to fix the newel posts to the top and bottom stairs. Of course my concern was in the red so I asked, "ah, how long do you think the job will take?" He bolted; up the stairs, down the hall and out the front door. Before closing the door he said over his shoulder, " I'll send an estimate". So one week passes then a second. I contacted the Handyman Connection to find out the status of my work request and the estimate and received the following reply: Our craftsman did report to the office that he felt uncomfortable at your home during the estimate appointment. He did not elaborate but said he would not be providing a cost for work. Unfortunately, we don't have another craftsman comfortable with the spindle aspect of your job. At this time we will be unable to help with your project. I do apologize for any inconvenience. After I calmed down and thought about what occurred during the visit he obviously felt uncomfortable working in my home because he didn't know how to do the job. Also I found "uncomfortable working in my home" insulting. Heavens to murgatroyds; we are retired professionals with a small dog. During the initial contact with Handyman Connection I listed several other jobs that I hoped they could undertake; repairs to the garage floor, replacement of a ceiling fan, resetting the front steps etc. Me thinks I'll look elsewhere...

Estimate given in writing and signed but then contractor wanted more money and left without…read morespeaking to me. I did not know if he was coming back so waited. Called company to ask and they said he would call me back but no call. Next day they said he was busy on another job and did I want someone to come and give me a new estimate. Wasted my time and estimate not honoured by company.

Home Upgraders - drywall - Updated October 2026

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