I had a watch battery replaced here. It cost me twice as much as the other jewelry store I have…read moregone to - and three months later the battery died! I ended up buying a cheap replacement watch at Walmart for less than the battery cost me here!

Patrick and Stacy are top notch. Great customized service. Patrick has a creative mind and can…read morecreate unique pieces of jewelry that are simple beautiful. He has been a jeweler for over 30 years. I trust him and Stacy. It's the only place I go for fine jewelry. They have other jewelry and watches as well. Stop in!

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more

I've been using them for years for repairs and sizing. No matter what the item it is always done…read morewell and for a reasonable price.

I stopped by to get a watch fixed just before Christmas 2024. I had previously been to two other…read moreshops that told me to return the Movado watch back to them. The owner of the shop had my watch fixed in less than 5 minutes and was extremely fair. He was a very nice guy that obviously knew his stuff. I will be back and obviously go there first from now on!!

Extremely professional establishment. I won't patronize any…read moreother Jewler, ever. Why would I? These guys are MORE THAN OUTSTANDING.

Well online Google this store reads OPEN but when walking up to the front door they hung a stupid…read morelittle piece of paper on glass door closed December 25 through January 6. I came to buy a $20,000 ring for engagement and they're not even open! Th Owner are irresponsible and will take my business elsewhere! My opinion if they don't care about their customers notifying they have closed for a couple week, then what makes you think they're going care about their products they're selling??? Js

Good service, great folks, incredible value!read more

My family has gone there for years and it has been a wonderful experience. I had no idea what kind…read moreof engagement ring I should buy, but Cheryl was able to guide me through the process without any anxiety over the purchase. I never feel pressured to make a purchase and they have always answered any question I've had and worked within my budget. I have and will continue to recommend them to anyone that will listen!

We bought a few pieces of jewelry since our old jeweler went out of business in Brunswick. I am…read morehappy we bought of the lower end just to see how they operated. We will sadly continue looking for another jeweler. We got two bracelets the first one broke before before I could even wear it. The pearl broke off the clasp. It was a little over $100.00 . I took it back when I picked up the other one that was ordered. When they looked at the broken one. That started it needed repaired. So. I let them repair it because they said no charge. When I went to pick it up I ended up having to pay $15.00 for the repair. I should have asked for a refund and let them keep the bracelet. Now I know the don't guarantee their Jewerly . Good thing I didn't purchase a higher end item. Like I said we will continue to look for a new jeweler.

I've used Medina jam a few times and found this place to be wonderful. The owner is so helpful and…read moreshe's so nice and goes way beyond to trying to make sure you get what you need. The old saying is correct to get what you pay for.

First I want to say the girls at Kay's in Medina are truly Amazing,Helpful,Patient and very…read moreKnowledgeable! Round of applause to Shari,Savanna & Brenda!! Thank you for always helping pick the perfect gifts!!

Excellent customer service! I love how clean the store is everytime and everytime I go in the staff…read moreis friendly regardless if I am in for an inspection or a purchase. I recommend for everyone to shop at Kay Jewelers in Wadsworth.

Quality jewelry and service. I drive almost an hour to buy my jewelry here and get existing…read morejewelry sized. My only complaint is their lack of weekend hours, especially for out of towners who work during the week--closed at 3:00 on Saturday with no Sunday hours.

Went there to check about my class ring that was too big. The lady there was very rude and…read morecondescending about us not knowing we would have to send it back. She had a huge attitude to me and my mom, making us feel dumb for our lack of knowledge. we tried asking genuine questions that she answered very curtly and short, saying things like "Don't even bother going to other places, they won't do anything, sweetie," and when asked how long it may be "It'll depend on their workload." I am fine with the fact that I may have to wait and get a new ring that fits, but her attitude really soured the experience. On top of that, she pulled her mask down on multiple occasions, speaking very loudly as if that would make us educated. Normally, that place is very nice, but she was just so rude.

My first visit.... I was well pleased. Even though there were a number of people that day, the line…read moremoved quickly. I wanted to buy a few silver coins, and they were knowledgeable, helpful, courteous. I felt the prices were good, fair and will make that my primary store...

I took gold and silver jewelry in for staff to look at. Chuck was friendly and respectful as he…read moresorted through my items. He provided a fair price for everything and I was very pleased. Going to Akron Coin & Jewelry was a very pleasant experience and I'll go back.