Blink and you'll miss it. Nice guy though and very knowledgable. Replaced my band and added a link…read moreall at very reasonable prices. Had a lot of good info for me.

Went here out of suggestion from my local jeweler. He said this guy was the best in the area. I…read morebelieve him. This guy knows his stuff. Very pleased. Very affordable. Just needed a battery replacement and a few watches resized. It was easy to miss this place and it's pretty run down. But if you want a local expert. This is the place.

Great customer service and pleasant when called and visited. Needed my watch battery replaced,…read moredidn't take long and price reasonable.

Glad they helped my mom (with dementia) change a watch battery for $28! She couldn't wait for me to…read moredo it!

I love the place to do tag work quick and fantastic service I will continue to use their service as…read morelong as I live there

Went to replace a battery under warranty. Lasted less than a year!!! They refused since i didnt…read morehave receipt when other stores can find it looking up my card. Never again. Plus they raised their prices!

Came here to get a couple of my watches sized. Very affordable watch repair. She charged $5 per…read morewatch to take off a couple links. The attendant was very friendly and very prompt, she does the watch repair in front of you. Will definitely return for more of my jewelry repair needs.

So I went in to see how much it would cost for me to get my ring fixed because I popped a…read morediamond..it is one of the tinier diamonds in my ring but it was bugging me so I wanted to get it fixed..he said it would cost 45 bucks so I said..lemme think about it..well he then said for another 50 he'd re-dip my ring and polish and clean it so it looks brand new..and if I wanted the wedding band done too so one doesn't look better than the other he would do everything for 100 bucks..i said that sounds awesome I'll come back tomorrow and get it done..well I couldn't wait 5 minutes later I walked back in and said okay I'll just get it done now cuz knowing myself I'll get busy or forget or talk myself out of it..one hour later I picked up my pretty ring and oh my goodness sweet lord in heaven..it sparkled so bright my eyes hurt!! I don't think it looked this good when I first got it!!..they sure do have a way with jewelry here..they are fair, quick and precise. .i love this place will definitely be back!!

Had a great experience with this family owned business. Dan repaired, cleaned, and oiled my three…read morechiming clocks.

Ebert's fixed a family clock for my father's birthday. Friendly and a great communicator. Thank…read moreyou

Paul Boulos, the owner, has been remaking wonderful artistic jewelry for me for years. My late…read morewife requested that items of her jewelry be remade by Paul for each our grandchildren for their 16th birthday. Paul listens to his customers and delivers exactly what they want in an unequalled artistic design, and he does so at a reasonable cost. It is always a pleasant experience dealing with Paul Boulos.

I've been using them for years for repairs and sizing. No matter what the item it is always done…read morewell and for a reasonable price.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

This is March of 2026 as of today this business have not returned my watches that was in for…read morerepair. When I stopped in to pick them up, they couldn't find them. The lady behind the counter said she didn't know why she couldn't find them. Then she found one them. I told her I'll pick that one up she said I couldn't. I asked why and she couldn't give me a definitive answer. She said she would check with the owner and get back with me. I never heard from her. They are stealing valuable time pieces from people. Reporting to BBB doesn't do anything. They will not let me pay for my watches. Don't let these guys repair anything of value. They're a business of thieves. Shame on this business may it be cursed by the Universe for bad business practice.

If you want to be angered for 18 months this is the place to go. If you want to have to pay a large…read moreransom to get your clock back, please go here. Worst customer service in Summit county. Josh has no idea how to run a business. None. You have been warned!

My son and I have spent well over 4000 in that store and I can't even get a discount on getting one…read moreprong tighten on my diamond ring brought from that store. I was quoted a price of 40 bucks to have it repaired (which I should have jumped on that!) Then weeks later I was quoted 100 bucks to have it tighten. Ridiculous! Like I said it just shows us the importance of keeping a customer happy doesn't matter with this store! My son wanted to purchase another ring and necklace from this store....nope, we will not be doing anymore business with you guys!

We went in there looking to buy a diamond wrap for my mom from my dad for her birthday. Yes the…read morewere with other customers but they never even acknowledged our presence, said they'd be right with us or anything. We waited and looked for several minutes and finally just left. Also, they were not following COVID protocol.