Michelle was so fun to talk to and so helpful. Nice and relaxed while shopping. Then once we had our things to purchase , Michelle treated us like long lost friends. We are traveling back to Maryland on our bikes and we get to meet a lot of people. Michelle was one of our favorites. Thank you for all your advise. read more

What an adventure! We broke down in Tucumcari NM last night. The closest Harley shop to us was almost 200 miles away. Mike worked on the bike and put a bandage on it and called Thunderbird-Harley Davidson in Albuquerque NM and told them everything from year to issues and they told us to bring it in and they'd get us on the road. Little did they say is the bike was too old and they baited us there to buy a new bike. Refused to help us. Customer service has gone to the shitter! btw they also own the Santa Fe Harley Davidson. So if you're traveling through New Mexico on an older bike....make sure you're running sound on you'll be stranded. read more

Again they tell one thing and get you in the store to tell you another an try to get you to put more money on the bike that is only worth so much it's crazy how there getting away this not impressed Harley do better read more

Well, dang it. So much for the no motorcycle rule in our house! But if we were going to break it, at least it was broken in style. I came out of the bathroom in our house to see two gentlemen in our driveway delivering this beautiful pre-owned black leather and orange bike that looks brand new! Seriously - there's not a single speck of dust on the thing! My father-in-law bought it for himself for his 75th birthday during this pandemic. And therefore he had to buy it with the governor's regulations to see it online only and have it delivered. The staff did a great job making sure the photos of the bike were thorough and the description was extremely accurate! Not only did they give him an AMAZING deal of a price, they also gave him a certificate worth $350 towards a helmet - which I love! I'm still not thrilled about the motorcycle - I'm not going to lie. BUT my husband and father-in-law are going to take classes together on how to ride the bike and I love that they will have that activity together! So that's a major plus! Thanks, Thunderbird, for the amazing customer service WITH the social distancing! read more

Thunderbird Harley-Davidson - Motorcycle Dealers Near Me - Albuquerque, New Mexico

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Needed a tank for my dad... he's a big boy, so 3X selection was a bit limited, but I found what I needed! I love the design for NM! Everyone was so friendly and oh how I wanted to be riding out the door.... I miss riding! read more

No service today. With one other shopper in store. No greeting no nothing. Being from California and dealing with the customer service there is a big difference. Guess I'll just go back home and get a bike there. My brother in law said it was a good place to go. But guess not. Maybe will give it one more shot becare I head back in a Orange County ca in few months. Thank again read more

Always great guys to work with. Thanks for hooking me up and getting this sporty rollin' read more

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I took a fork in to get seals and a new reflector. I had the part in hand and off the bike already. The quote they gave me shook me. I could buy all the tools needed to do this job myself for the price they quoted me. I have attached the quote. 2 hours of time for a couple seals and some oil. Absolutely outrageous. I will never get work done here. I rather buy a new bike. read more

Thunderbird Harley-Davidson - Service quote - An invoice from Thunderbird Harley-Davidson in Albuquerque, NM, listing parts and labor costs for installing a fork seal on a motorcycle. - Motorcycle Dealers Near Me - Albuquerque, New Mexico

Still the worst mistake I've made in decades: buying a bike from Aaron and Thunderbird. Rip off IMO. Harley in general is extremely overpriced but if you've got a small wiener, keep riding them! Literally any other bike would be less expensive and more reliable. read more

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Every time you stop the gang working here is ready to help.They will answer your questions or make observations about changes or fixes for your HARLEY. Tires, adjustments upgrades all with fair prices and guarantees. When your out in the wind smile and head to Thunderbird they are here to help read more

Thunderbird Harley-Davidson - Ring the bell at Thunderbird =big smile time - Motorcycle Dealers Near Me - Albuquerque, New Mexico

Boo for being closed on Mondays! I wanted a tee shirt and ended up buying a few at a HD retailer in Amarillo, TX

Thunderbird Harley Davidson's service is a complete joke and waste of time. They have had my bike for 5 days to evaluate clear manufacturing defective cracks in HD Dunlop tires that THEY sold me. Instead of going to bat for their loyal customers they choose to come up with every reason under the sun from this is a cupping issue, to weather in NM, to you've gotten good life out of this tire. To my knowledge cracks are NEVER supposed to happen EVER during the life of a tire PERIOD! This isn't the first time Thunderbird has not gone to bat for their customers. I fought with them over an intake leak for 4 months, which Harley ended up replacing because I proved it out, not Thunderbird. I will drive to El Paso and order off the HD website to never give Thunderbird another penny of my hard earned money. I would go to Santa Fe but it's the same owner. read more

Thunderbird Harley-Davidson - Manufacturing defective cracks in HD Dunlop tire. - A motorcycle tire shows cracks and possible manufacturing defects, with tools and workshop items visible in the background. - Motorcycle Dealers Near Me - Albuquerque, New Mexico

I upgraded the Boom radio on my bike to the current GTS system. Harley requires that the radio be flashed by the dealer after install. When I called Thunderbird, Will said he could fit me in if I came early in the afternoon. It was raining, so I guess they had some extra time. The Tech activated my radio and allowed me to watch. After I got home, I realized that CarPlay was not working. I called in and Will offered to fit me in again on the next business day, if I showed up at opening. I showed up as asked and the tech was able to fix the issue by deactivating the WHIM. I appreciate their help, and am happy everything is working now. read more

I stopped in to get a shirt here, the gal in the apparel area here was super helpful. She was friendly and very excited to show their new selection of shirts. They also have a great selection of shirts, they really do have something for everyone in the shirt selection. read more

Great Harley dealer with friendly customer service. A variety of new bikes in and a okay merchandise selection.

The fuel gauge wasn't working on my bike when I bought it so they said they would fix it. Over the next 1 1/2 years they managed to break everything inside my fuel tank. They replaced my plastic fuel lines with rubber, kinked the line, blew up my fuel pump, melted all the wiring inside the tank. Then instead of fixing it they broke the plastic hinge assembly without telling me. Lied to be about putting in an aftermarket pump as an OEM is unavailable and refused to work on my bike. I spent nearly $700 of my own money to fix the the parts they broke and replace the parts they wouldn't install. Finally took my bike to Loman's to get it running. The service manager completely refused to do anything and the owner, given multiple chances, refused to make it right. I would trust them to change my tire let alone anything else. read more

Thunderbird has a bad rep! Scott Fischer Enterprises should take a good look at its own business and consider why they have falling sales and customers who refuse to return or seek help in their maintenance. On three separate occasions, Thunderbird did me wrong! First event- clutch cable went out so they had to order one. Three WEEKS later it was fixed but item(s) from my bike were missing. I was assured that no one would've taken or STOLEN items from a customers bike yet we stood there with proof that one item in particular was gone (an accessory to the bike). No attempt was made to make it right. Second event- bike was taken in for service as the LED lights , that they installed one month earlier, was not working as it should. After dropping off the bike, I was called and asked if I had the instructions for the light kit. I responded stating they had installed the light kit and how would I have the instructions when I purchased aid kit from them. Nothing was done, nothing was fixed, and I was charged a diagnostic fee. Third event- prior to COVID and knowing the bike would not be rode in a while, I had the oil changed (using up my last free oil change under my warranty program). 8 months later and 600 miles on the bike, I thought it would be good to change the oil as it has sat for a long time. While emptying the oil, I noticed how dark and black the oil appeared. Thunderbird never changed the oil! That was the last straw! I contacted THD and again got the run-around! No attempt to make thing right! Well, as of this past Tuesday, I am the proud owner of a new Indian Roadmaster. I've been thousands of dollars at Duke. It's HD and Thunderbird HD. Duke City had it together whereas THD.....well....they fall short! I will never again purchase a Harley from any of Scott Fischer Ent.! I'm unsure if I will ever purchase another HD. So far, I am one of six who have switched to Indian. More looking to make the jump as well due to the poor professionalism, poor maintenance, and shotty overall practices exhibited by Thunderbird staff. AVOID this place and do yourself a favor if you must purchase a HD; go to El Paso for your purchase! You'll get a better deal and a better experience! Sant Fe HD is also owned by Scott Fischer so buyer beware! read more

Scammers!! Go someplace else for your service. I bought my ride in 15 purchased maintenance plan just you would a car. I have been out and have come back to the US. When I asked about my plan so I could bring in my bike girls tells me no, you have nothing maintenance is only good for 2 years. I told her no, I purchased a plan, and she says no that is no good read more

Everyone has their own opinions I'm sure, but our first Harley purchase and every moment since has been nothing short of exemplary service. From buying our first bike down to the details of safety and accessories. Jason has been our go-to ever since. You will be pleasantly surprised when you rollout of here with your new baby steel! Cannot wait to add another to our family and this is exactly where we will be going! read more

Thunderbird Harley-Davidson - Motorcycle Dealers Near Me - Albuquerque, New Mexico

I purchased two new bikes at Thunderbird Harley-Davidson and was planning on trading in the bikes this spring when I looked at the pay off on the bikes I realized that I was ten thousand in the hole on the two bikes that I put six thousand dollars down on, needless to say I was extremely angry. What they did was charge me the six thousand over the recommended sale price. I'll never do business with these people again. Some people have no integrity at all, too bad because we would have given them a lot more business in the future. read more

I am from NC traveling through for work. I happen to stop by 10 minutes after they closed trying to get a poker chip, and a sales rep Dustin was this man. He hooked me up with a trip just to help make my day that much better. Thank you and if I pass back through I will do more business here any day of the week. Hopefully this time during business hours haha. read more

Love hanging out at this dealership, staff are friendly and build friendships. Nice lounging area to relax and free fountain drinks/coffee. Events and promotions usually every month something's going on. Reason not 5 stars is primarily the service department hasn't exceeded my expectations or proven to help much. My new bike I bought from here ended up having a burnt headlight within a month. They had plenty of bulbs in stock for an above normal price $16 and then the guy at the service desk at the time told me it'd be a shop minimum of $30 for them to replace it for me. I have a new sportster with the small fairing over the headlight and hard to get to Allen head bolts. At first he gave me a screwdriver (which we then found out was a Allen head bolt) to use myself to avoid an additional $30 charge to replace a new bulb that shouldn't be blown anyway. So took that back and one of the parts guys Sean was actually very helpful and talked to one of the mechanics who took my bike in and replaced it within 5 min no further hassle. After buying parts from the dealership they base around brotherhood, I just would expect better help from the service department especially for simple things like this. Other than this, I love the environment around the shop and enjoy the events the have. Love the rewards system and I commend Sean and Dwayne in parts for always wanting to help and offer to go above and beyond. read more

For the money I've spent this has been the worst experience ever. Spent 30k on a brand new Road King now over 15k in modifications and been nothing but problems and BS the whole way. I thought Thunderbird had the best Harley mechanics? I'm starting to really question this bike I've purchased. I'm discusted with this place. I should've listened to my buddy and went to Lohmans or Raza Inc. And spent half of what I've spent here for the same quality. read more

Overpriced like crazy! These bikes are severely overpriced because the two Harley locations are under the same management so there is no competition and they can mark up the prices all they want. Even during sales prices are raised a few weeks before and marked back down to original price to make people think they're getting a deal. A lot of fun events with live music and food on some weekends but that's the best thing about this dealership, something that has nothing to do with the product. That should say something. read more

Much worse after service. Broke my new clutch cable, even managed to put my new air cleaner on upside down!? How does a dealership even do that?? Pretty sure they managed to change the tune on my 131 programmer also. Traveling, only came in for oil and rear tire. Sorry to inconvenience this dealership with my business it won't happen again. read more

Rude staff, scratched bikes, owner is only about money and they dont sell bikes close to msrp, save your money and time and dont buy in abq

Effecient in the sale, but prices are definitely proud. Some of the sales associates are really jice. Some are after the sale. They do throw a great charity event. Clean store, nice atmosphere, and the bathrooms are immaculate. read more

Thunderbird Harley-Davidson - Motorcycle Dealers Near Me - Albuquerque, New Mexico

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When your hours say that you'll be open and someone drives there for your overpriced OEM bullocks, you should have the courtesy to be open like you say you are. This is strike 3. Do you guys even ride? I hope management realizes all of the items in that store, including bike can be bought elsewhere. You get a one star because I couldn't select a zero stat rating. Keep up the good work! read more

Thank you Tanya for spending the time to talk with finding out what bike I would like the best and fit in my budget. She also showed me the entire setup and didn't even try to be pushy. Is one of the few vehicle dealerships I actually look forward to returning. read more

Staff was friendly but made credit inquiries without my permission to see if I would qualify for a a promotion on a bike I didn't even look at. Won't do business here. read more

One of the friendliest dealership I've been to. Everybody is always so friendly and inviting they make you feel like family. read more

Thunderbird Harley-Davidson - Motorcycle Dealers Near Me - Albuquerque, New Mexico

I love my 2019 Harley , Love this place ! Great staff, great service every time I'm there.

I was swapping out my lady's bars when her tank fell off of the frame destroying the fuel rail RIGHT before a 1000 mile road trip. A quick trip to my local HD showed that the only shop in the western United States that had this part was thunderbird HD. I explained the situation to the parts man there and he got that part from NM to okc in 4 days. My local HD parts man told me it could take up to 3 weeks... shout out to thunderbird HD for the wicked fast and friendly service. I believe parts mans name was Chris. Could be wrong on that. (Sorry if so) Thanks for saving our first summer road trip together y'all. Howdy from Texas/Oklahoma. Can't wait to stop by and visit on our way to Las Vegas! read more

lying pos service department. tell you your service should be around $300 but when you ready to pay its $500. interesting give you the bike back dirty and "dent they never di". new mexico has the worst harley dealerships i have ever seen and dont get me started on thunderbird. they are on the bottom list. i would never buy a bike from them and you shouldnt neither. go to santa fe harley or anywhere else. trust me when i tell you, i dont write reviews but this to store in abq are the worst. harley should be ashamed of these two stores. read more

Thank you David Randall for teaching us how to ride safely. It's nice to see somebody enthusiastic about what they teach. read more

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Big shout out to Josh and the crew in service department for always taking excellent care of me and my motorcycle. Thunderbird has handled all services with efficiency over the last 5 years, I have not missed a service since it was new, bike now has over 50,000 miles, actually runs better than the day I bought it. Very pleased and highly recommend these guys. They know what there doing, and are very good at it. I will continue to have Thunderbird handle all my service needs in the future. Excellent job!! Ron S. read more

I agree with the guy. Yes this place is only good for buying cloths... sales associate have so much attitude can imagine. The only worth people in this store was service people. VERY VERY BAD CUSTOMER SERVICE. .... read more

Constantly falling through the cracks with service on my machine. Usually takes days to get back from an oil change! Kid came with a trailer to get my bike almost 2 hours after the scheduled time for service after I called wondering where he was. Then he tried to get me to believe they don't have a receipt or form to sign because he forgot it. If it weren't for prepaid service I'd already have cut ties. Too bad I can't just cash out read more

Horrible company to do business with. When they want to sell you something they return calls and go the extra mile. But when there is a problem, look out. They lied to me twice, wont return calls. They charged me 2 grand for a warranty, which shows on my contract, but when it came time for the service it all of a sudden doesnt exist ! Even though I was charged for it. Time to get my lawyer and go above the idiots heads who run that rip off place. BEWARE ! read more

What a great staff! I was visiting in town and stopped in just to buy the obligatory T-shirt. Jessica and Eileen helped me find just the right shirt and even dug through the back room inventory to find the right size! Then, they made recommendations on places to eat that were off the beaten path. I had a great time in Albuquerque and enjoyed some great food and met some new friends. Nice to visit a dealer that employs such people-friendly staff. Thanks Thunderbird! read more