I had contacted the dental practice because I chose them through my prepaid dental plan. I called my prepaid dental plan, and they stated they were accepting new patients, and my status as their patient went into effect. I called for an appointment for a couple of weeks, and no one ever got back to me. I continually called, and then they told me that they had no more availability for that prepaid dental plan, and they had reached their limit. I called the insurance company in order to change my dentist because it is typical to deal with garbage like this. They said no, you were signed up for them over two months ago (of which I am paying and receiving no treatment whatsoever), and they called Thunderbird Dental, confirmed that, and dental prepaid plan rep called me back and said I am a patient. I called Thunderbird Dental to get an appointment, and she took my information and said she would get back to me. Week goes by, nothing. I have to constantly call - this took over two months back and forth where they take your information, and say they will call back and never do. Finally, after two months I get an appointment. I go there at 8 a.m. yesterday, and they do not call me back for my xrays and cleaning for 20 minutes - this is with a dental hygienist, and there are only two people waiting. They call the other two people ahead of me and they are in and out by the time I get called back. I get called back, and the dental hygienist takes 30 minutes to take xrays, and I am watching her and shocked at the length of time it takes her to do this simple task. It is ridiculous the length of time she took. The doctor comes in, looks, and gives me his assessment and is out in five minutes - doctor was great. Then she tells me she only has 20 minutes to clean my teeth, and that's not enough time to clean my teeth because they only allotted 90 minutes for the visit. I look at my phone and tell her that there is 40 minutes left in the appointment and surely she can clean my teeth in 40 minutes. So, she lies about the time in general to get out of doing her job. She said she cannot, and can I come back at 1 p.m. I went for xrays and cleaning, and she wants me to come back twice in a day. I must admit this has never happened to me in 63 years of living. I say I cannot I have a job. I made an appointment, and you have made such a problem for me. It will be another two months of waiting. Appointments are for a reason, and they are only ONCE in a day. So, I leave. The administrator writes me and tells me they can see me in two weeks. TWO WEEKS? I already waited two months, and this is their screw up, and I would think they would do whatever it takes to make it right. So, I agree, and then I realize that's the day for my surgery, so I tell her that, so then she jumps it up another week, so three more weeks. I tell her no, its too late. It's not right. She said she will keep her eyes open for a morning appointment. I work 10 hours a day. I had an appointment. They did not honor it. It is a prelude of what the future would be with them as a patient. I call my insurance company to change and tell them this. They say I would have to pay out of pocket for xrays. I am stuck, and still no appointment. They have cost me so much. They are unresponsive, and they are despicable. read more