Poor quality of work, very disappointed!!! Looking for a place for me and my hubby to get quality time and a little pampering. I read the reviews and thought maybe this might the place. NO NO NO. The reviewers experiences were vastly different from mine! This was my day (yes because I was there over 4 hrs for a mani/pedi) I choose the combo 6 which includes a full pedicure with a regular manicure at $55. When I came in I saw a man seating slumped over in the waiting area asleep. I thought he was a customers husband. WRONG-he was a nail tech! the other nail tech were busy with clients this was approximately around 12:30 on Saturday. I was promptly seated after I choose my color and guess who was my tech. Yes Mr. Sleepy! As I got into the water, it was barely luke warm and I asked for him to heat it up. He did not respond. I asked again and noticed he smile and made gestures with his hand. So I thought maybe he was hard of hearing or something. Nope because just a few minutes later he spoke to the other nail tech in his native language. So hearing was not an issue-it was the fact he spoke NO English. There were a few female nail tech that would translate as needed. As he was performing the service I noticed that he was LOST in how to do a pedicure. Soaked, pointed to see if wanted my toes shaped, then put scrub on my legs, then massaged, then attempted to get the wax and then warm towel. I began to question him and he promptly got one the other nail techs to finish the pedicure. As she was performing the lack of services I was attempting to tell what I needed and noticed that she did not speak any English either. {Smiled a lot---and not to be rude--but it was startling---black something was all on her lower teeth.} (I do speak at two other languages including signing and unfortunately their language was not one) She painted my toes in the wrong color from which we tried to point it out. What did I want for my mani/pedi you ask--- I wanted two colors with some designs and that did not occur. Instead I got toes that were polished as if I did them! (Yes, that is not so good, I am terrible) the manicure was even more disastrous and I had to just leave. A couple of people who called ahead arrived and left after the salon could not service them in the time the salon said they would. Over promise and NO delivery of services. So these customers left with no services being performed. The male I perceived as the owner attempted to make the atmosphere more pleasant offered drinks-water, coke, wine etc to customers but it did not change the experience. All this happened while the same Mariah Carey, Whitney Houston songs- played over and over again (remember how long I was there) it had a scratch and someone would restart it. Maddening to say the least! The one positive the chairs for the pedicure did feel good even though for the rest of my experience it felt like amateur hour (cosmetology school with a student tech) and this salon spa did NOT live up the prior reviews!!! The photos on the reviews when I looked more closely were not as great on some photos-(I glanced over them when I initially was looking). I would not recommend Thunder Nails at ALL to anyone until things do change and for those who love their subpar service more power to you. I will not be one of those customers. You should at least get the service you pay for with the money you worked hard for because YOU pay for it. If I could give negative stars I would've to alert anyone who is willing to try this salon enter with a caution and hopefully your experience will be different from mine. Again, I would not recommend this business. read more