We've bought 5 cars from them. We purchased a brand new 2023 Jeep Wagoneer on 8/14/23 and we've had nothing but issues with it. Every time we take it in it's a bandaid fix until the next time. The most recent being this past week. My Wagoneer started shutting off while driving. They say it's only the battery and replaced both batteries. Yet this is the 3rd set of batteries in 3 years. One person claims that it's bc we live in FL and the heat is bad on the batteries, yet I've never experienced this before as a Florida native, and the other flat out said it's a known issue but yours doesn't have that. Roy was extremely rude and condescending when he talked with me, I'm guessing bc I'm a female and then got defensive when my husband called back. He told me WHEN it happens again then bring it back and we will run a full diagnostic on it...he refused to now and when my husband asked to speak to Arsenio the service manager he either never passed on the message or he didn't call either. Roy didn't look up our service record and claimed that the car has never been serviced there nor did we buy it there and basically called me a liar until I asked to speak with someone else. Then miraculously he found it. We used to love Thunder, but they've proven it's no longer about the customer, especially the loyal customers so we will never use them again. Think twice before going to a dealership that a) refuses to get to the root cause of the problem and b) treats it's customers horribly like they're an inconvenience read more

I bought a used "broken" truck, and the dealership went beyond measure to hide this with masking issues and not sharing that information to close the deal. Be cautious of any AS-IS deal here. It might be a mechanic special without being told it's a mechanic special. Don't let them tell you it's an AS-IS because it's just a used work truck, not because there's a major flaw to it. This business is dirty and will take great lengths to hurt people. They don't care, and don't take responsibility either. P.s. if they tell you they will fix the problem, know this review is for you. They won't. read more

These guys are liars and thieves. Sold me a 2024 Ram and majorly downplayed the Carfax report. had to replace the radiator a few months after buying it and it wasn't covered by my warranty. called the manager, Mike, and he was a prick. didn't help, didn't care. Two other Dodge dealerships have confirmed that these guys should have never sold this as "certified". Go buy a vehicle anywhere but here. read more

Just don't. After reading decent Yelp reviews of Thunder Jeep's service department I took my Jeep Wrangler that's still under warranty there for a grunting noise in the front, right wheel well when slowly going over the bump in our driveway. I explained the issue in detail and also asked for a 5-tire rotation. I was told I'd receive a call in the morning with a status update. Come afternoon of the next day I called as I hadn't heard anything. First I was routed to my Service Advisor's voice mail box so I left a message. Nearly 2 hours later I called again and spoke with another Advisor who put me on hold for 25 minutes. It turned out my Advisor was at lunch and nobody knew. When I called back again I spoke with my Advisor who said the technician hadn't looked at my vehicle yet but would the following morning and she'd call me with a status. By 1:20pm the following day I hadn't heard anything so called and my Advisor told me she hadn't spoken with the technician yet but would get an update and call me back. Remember the issue was experienced when I entered my driveway at a slow speed? Somehow that justified the technician taking my Jeep on a 25 mile test drive and determining he couldn't duplicate the issue. My Advisor asked if I could come to the dealership and take the technician on a drive to duplicate the issue. I explained the issue again and that a 26-mile road test wouldn't duplicate it. My Advisor said she'd go with the technician to try it again. I drove to the dealership after work and was told they still couldn't reproduce the issue. I was charged $30.76 for the 5-tire rotation but when I approached my vehicle the same brand new spare tire was on the back (it still had the stripes and nubbies on it so I knew it hadn't been rotated). When I walked back into the service department my Advisor was on the phone with another customer telling them they took their vehicle that's still under warranty for a 35-mile test drive and couldn't duplicate their issue. Seems like the standard answer for warranty repairs. Anyhow, when she finished the call she asked if I wanted them to rotate the spare. Um, yeah! I paid for it! A few minutes later my keys were returned. When I entered my vehicle and removed the plastic seat and floor protectors I found a ketchup packet on the driver's floor so apparently the test drive was to lunch. And two blocks from the dealership my TPMS light turned on showing the spare only had 20psi in it so they didn't inflate the tires. Thanks for putting me at risk of a flat and my life in danger, Thunder! All that said, if you're considering taking your Jeep to Thunder for service, just don't. read more

First day: test drove a vehicle and the sales guy was great. Return visit: had a mix up with our sales guys name. This caused about 6 sales guys to literally surround us at the front door, all trying to take the sale. Almost walked out over it. Eventually worked with someone. My license had not been updated, I just recently moved. I told them the correct address when I gave them my license. Every single document from then on out had to be redone because they kept putting the wrong address. All the way up to financing. Didn't have the title in hand for the trade in, got home and realized that it was electronic. Called them 3 days in a row and left multiple voicemails. Didn't know if we should request a paper title or just have them work with the electronic one. Eventually went in in person to figure it out. Then never got my plate. I called them about it multiple times and left messages. Eventually told the receptionist that I'm staying on the phone until you put someone on who's sitting in their office. That guy was nice but he said that he'd send an email and someone would reach out on Monday. Nothing on Monday. Called Wednesday and finally got someone to send the plate 2 day shipping. Sent to the wrong address... This dealership has sales guys hounding you the minute you walk in, but after the sale you don't exist read more

Worst car buying experience I have ever had and that's coming from someone who used to be a finance manager at a car dealership... I reached out to them for a car they had advertised on cargurus and dealt with someone in sales named Tim who was happy to give me the lease payments I asked for. I agreed on the lease number they gave me and I was asked for a deposit to hold the car and in turn, I asked for a buyer's order to confirm the vin and other details of the jeep I was interested in. At that point I was told that "my manager thinks he made a mistake. Give me just a few minutes." The following day I received a call stating that the payment would increase from $533 as agreed upon to $674....$141 more a month! I was told that the increase is because of an error they made when calculating the money factor........An increase in the money factor from 0.00190 to .00220 does not increase the payment by $141 a month......I am home from military leave for a few more days and my budget was $600 and this jeep had the wheels my wife wanted so I told them to send over the paperwork at the new payment. I did not want to spend my last few days of leave shopping around for a car. It gets worse from here.... The deal was structured with ZERO down, taxes and first payment rolled into the payment as I had requested. I explicitly made that clear to Tim when I first spoke to him and confirmed that with him on the phone several times. I then get an email with a credit application saying "The taxes were not included in the buyers order. I wasn't sure if you wanted to pay them upfront or not." From increasing the payment $141 A MONTH and then trying to say the taxes were not included when it EXPLICITLY says 0 DUE AT SIGNING, I would not recommend anyone to do business with this dealership. When I asked for a further explanation, I was told the finance manager that can explain that to me is not in the office today, they will call me tomorrow. How is it the end of the month and the end of the year and a car dealership does not have a finance manager that can break down the lease for a client? Keith then tried to insinuate that I was calling them a lier, all because I requested a breakdown of the payment and basically told me not to do business with them. Lets not even talk about the TWO THOUSAND dollar doc fee they tried to charge. Worst experience ever and I have yet to receive a call from their "finance manager" who can explain to me how they keep making these "errors" at the expense of the customer. read more

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Needed to replace our Ford Fusion and get a Minivan to accommodate our three grandchildren. Knew what we wanted. Knew what we could afford. Unfortunately the vehicle we wanted was actually out of range for us. Worked with the salesman Tim Lacey. He tried. Must've worn out a pair of shoes going back and forth between his desk and his sales manager but couldn't get it down to what we could afford. We were preparing to leave when I asked to look at his inventory. Still nothing. He went one last time to see if anything in inventory matched our needs. He was earning his salary. He came back and said I might have found what you're looking for, 1 and a half hours into our search. Sure enough he did. No haggling. Perfect. Couldn't have done a better job. Did what an honest car salesman should do. Would highly recommended him. Zero pressure and a desire to help the customer. read more

I would never take my truck back to this dealership.. It took them 26 days to fix the exhaust manifold. Then when I got my truck back it was scratched. They blamed it on corrosion and told me that they will pay for part of it to get it fixed, but again the scratches were not there when I dropped it off... it ended up that I had to pay around $750 to fix what they did... also. Yeah try and contact them. They never answer the phone... I called Corporate and made a complaint and of course they didn't call me back... I also talked to the general manager Mr Smith, and h3 did nothing!!! By the way the day after I dropped my truck off they called me and stated my truck was fixed. When I showed up and started my truck it.was making the same noise.... I asked for a manager and he stated that his workers work with a lot of power tools and he probably didn't hear it because of it... a couple days latter the same manager stated the the guy that worked on my truck was new and that he was in training... WTF!!!!!! I have left 2 .ore messages for Mr Smith with no response!!!!!! They will damage your vehicle and make you pay for it!!!! What a joke!!! read more

Wow!!! This place was amazing all the way down the line.Tony Smith runs a awesome dealership. Saul our dealer was fantastic, friendly and very informative. Tom the financial guy was fast, friendly and made us feel very comfortable. If you are ever in the need of a new vehicle I highly recommend this place. I usually dread car shopping but this place set the bar. read more

Thunder Chrysler Dodge Jeep Ram - Display dash - Used Car Dealers Near Me - Bartow, Florida

Wow is all I can say. We are from Idaho and traveling with our 5th wheel when our Ram truck had some transmission issues. We were staying in Wauchula and tried calling the dealer close to us in Sebring (Huston) and they wouldn't even see us to look at it for over a week. We were stranded. We called Thunder and spoke to Luis Penya. He got us right in and bent over backwards to get us a loaner car and get our truck fixed within a couple days. I cannot say enough about Luis and the customer service we received. Thank you thank you. read more

Do not buy a used vehicle from this dealer. They sold us a broke van that after 5 times back to the dealer, they could not fix. They bought it back and sold us another broke van for my wife and 2 kids.... Bought a chrysler Pacifica with 30k on it, on the way home the dash lit up with all the warning lights, would not shift and began slowing down on its own. We called them to fix it and they tried 5 times to no avail. They actually bought it back on the terms that I buy a replacement from them. The replacement van (Honda Odessey with 32k) was delivered with check engine lights on even though we were promised it was 100% perfect. After the first rain we have water pouring into the interior of the van. Call the dealer to find out they lied to us and it is not under warranty. Now after purchasing a 35 thousand dollar van, I must immediately drop untold amounts of money to get it fixed. Charging system and whatever is causing the water leak. These guys are not to be trusted to sell a properly working vehicle, even though that is the only thing they are supposed to do. read more

The building has recently undergone a quality upgrade that is beautiful with a nice waiting room and even a Jeep stuff sales area. The Service Dept expanded and looks more professional. I stopped in to ask their cost of an oil change and systems check. They had "buy 2 for $100" with synthetic oil, so I gave them a shot. A good savings compared to the $89 tune-up at Chrysler in Lakeland. He thought it would be a 2 hour wait (which I wasn't thrilled with when other places take 30 minutes) but were finished in one hour, giving me the tip that afternoons are better for quick than first thing in the morning. Complimentary drinks, snacks, wifi, charger station and TV was a bonus while I waited. I don't like that when you drive up in a lane, you are left to wonder whether they come out to you or you go into them. After waiting a while with no welcoming person nor any of 4 desks looking up, I crossed lanes and went in. I received no info on whether tires needed filling, wipers okay, fluid levels, etc. While pleased with ambiance, length of time for service, they need to continue to improve in their communication to get more stars than "average" from me. read more

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If negative 6 was an option I'd choose it! I placed an order for a vehicle almost a year ago now! I was told that it will be guaranteed to arrive and that was important to me because they are going to stop making this car! I waited patiently, I call Time to time to check on status! A few days ago I called and was told my order was canceled! I grilled them for it in which they apologize but that isn't enough! Not only that but they knew my order was canceled a month ago and didn't care to reach out and tell me it was canceled! Poor service from the managers poor service from mike! I'm not even given the opportunity to go order another one! If only they told me when they knew about cancellation I would been able to go find something else! But I'm not even given that opportunity because of there lousy service! They wouldn't even help me look for another car after that or nothing! Just a bunch of crooks lying to people wasting there time! I wouldn't recommend them! They will make it sound good but won't fulfill their end of the bargain! read more

Great experience from dealing with Matt Earp as our salesman, and both the accessories gentleman advising us on several options, and finance manager offering options to enhance our used truck buying experience. No one pushed anything on us and everyone was very knowledgeable and answered all our questions in 40+ years of buying many vehicle, thus was the best experience I've ever had. Well done thunder team! read more

Go in for one thing and they magically find a bazillion other things wrong. Never rotated the tires and they said they did when I know three of my tires have valve stem caps and one don't. And the one that don't was still in same place as it was when I dropped it off yet they rotated. Change a tire with a nail yet didn't change the right tire with nail still have nail in tire. read more

Been buying vehicles from this place since 1991. Back then it was Tom Edwards. Tom Edwards set the bar high and the new owners have maintained that level. I get a good deal at purchase and have always been happy with their service. read more

My rep was Arsenio. He was knowledgeable and courteous and gave me a loaner car so I didn't have to wait when repair was taking longer than expected. I will be using them in the future though I live in Lakeland. Read into that what you will...... read more

I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, that this problem had been corrected. I agreed to the update. I don't drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power,nand instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I feel my truck has been devalued by this misrepresented update. read more

I still stand behind the Chrysler/Dodge brand because every one we have owned over the last twenty years have been amazing vehicles. But DO NOT use THUNDER for any service needs. 2019 Durango taken in on 12.08 to have a water pump replaced under warranty. They claimed they noticed the oil starting to leak behind the timing cover and would replace that while they were in there. Vehicle was picked up and brought home leaking oil on garage floor. It never had an oil leak prior to this. It was returned over 8 times for the oil leaking. They kept replacing gaskets despite my asking them to verify the work done on the timing cover. The 7th time it was returned, they did not reinstall the brush guard under the vehicle. I had to make another trip back for them to install the parts they left off. Only to return home with the same oil leak. The 8th attempt the oil leak was resolved, however it was returned with suspension and steering issues it also never had prior. Even though it was under warranty. I took it to a private mechanic. All 3 bolts for the steering rack and pinion were loose causing the rack to shift every time the steering wheel was turned or bumps in road. The right front sway bar link bolts were loose. Both front lower strut bolts were loose. Both front sway bar bushings bracket nuts were loose. They also left all of the heat shields disconnected. I wouldn't recommend this dealerships service department to anyone. Literal garbage work and zero quality control. Worst service experience i have ever had. And over 3 months of problems created by this dealership that NEVER existed prior to them touching the Durango. The only issue it has ever had was a failed water pump. I still stand behind the Dodge brand, but if something is not done about the quality of work at this dealership, you definitely will not have return buyers for your product. If any of those loose bolts had came loose towing our boat or on the highway, this would have a much worse outcome. I wouldn't return to this dealership for absolutely free work if it was offered read more

Don't recommend having any service done at this location!!! Dropped of my Jeep Cherokee for repairs late Tuesday 11/8. First trouble shot wiring for several hours. Then it was a bad cable that has yet to come in. No loaner cars and stuck with high dollar rental. Cant wait to see the total charges as the labor hours and time add up. Plus the rental. Probably $1.5k into this and no end in sight. Stay tuned read more

Fantastic buying experience! I drove 100 miles from Fort Myers and it was well worth it. After weeks of frustration with the local dealerships -- the bait and switches, the additional fees and mark ups, the obscurity when asking direct questions -- I decided to take my business elsewhere and glad I did. I found the exact piece of inventory I was looking for and contacted Eric Hale via the internet. He got back to me very quickly. After two rounds of very straightforward negotiations I had a written deal texted to me. I arrived at the dealership and the car was prepped and gassed up. Quick test drive, 30 minutes of paperwork with their business manager Craig (also a top notch guy), and I was out the door. In fact, going in I was conditioned to expect some type of up-charge. Craig actually SAVED me an additional few hundred off of the original quote by adjusting the tag and title process. All good. I highly recommend Thunder Chrysler Dodge Jeep Ram. They know how to treat people right. read more

I went in to look at a Dodge Journey today. I was shown 3 one older model and newer models. The older one had a price on it, but was making a clicking noise when turning. The second two where newer to the lot and didn't have prices. Upon inquiring the price I was blown with being told they were around $20,000. I test drove one of them after the sales person went inside to get keys. After the test drive I inquired again about the price and was blown off again with they were both around $20.000. Later I called to inquire about the price again and was put on hold three times sending me back to the operator. So it seems there is not a lot of interest in selling me a car. read more

The worst experience Ever!!!! My car is worse now than when I took it. Still has the exact same issue it had when I dropped it off except now it has additional damages. This place is not good. Go to Bartow Ford they will actually fix your car, not charge as much and not break anything, Service dept told me my car had all these issues that my car does not have. They must work off commissions and that should be illegal it promotes people to try to rip people off. Left here crying . They deserve 0 stars but itade me give them 1 read more

Their service department deserves 0 stars. My husband brought his truck here for recalls and wanted them to check to see why his air conditioning wasn't blowing cold. We paid a good amount of money to replace parts that ended up not even being the issue. Took the truck back to see why the issue wasn't fixed. They said it was a leak in the hose now and needed more money to fix that. We decided to take it to a different mechanic and found out they didn't even run dye through the system to diagnose the problem. We will never come back here and I will tell everyone I know not to come here. read more

Was very happy with my experience. Purchased a used Jeep for my son. Sales staff was very helpful. I asked for additional photos and they were provided quickly. Definitely try them out. read more

Thunder Chrysler Dodge Jeep Ram - Used Car Dealers Near Me - Bartow, Florida

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I had the best experience with Tyler in the Service Department. He took care of "my" emergency with precision and thoughtfulness. I would like to thank him for dropping me off and picking me up when the vehicle was completed. I highly recommend Thunder Chrysler and will not be going anywhere else for my needs. read more

BEWARE OF OIL CHANGE DEPT.. as they did the following on my 2006 Mega Cab diesel on 8/21/2019. Sales receipt said they lubricated chassis but the grease fittings were covered in mud and not exposed. They couldn't have greased the fittings. Multi point inspection indicated that the front differential was good but the truck is a two wheel drive and doesn't have a front differential. I have no confidence that they did indeed drain old oil and put in new oil or filter. You can't check by the color of the oil as diesel oil turns black as soon as you start the engine. I called the service writer and advised. He said he was going to go listen to the oil change techs story. I never heard back from the service writer. If I hadn't purchased several oil changes in advance, I definitely wouldn't continue using Thunder in Bartow Fl. read more

I purchased a Jeep at this dealership and it turned into a nightmare. Once you sign on the dotted line all customer service and helpfulness go out the window. I even had a sales manager raise his voice to me before I even said a word. That's the type of people they are.. read more

We're now bought our 5th vehicle through Vince! The hubs just bought another Ram and we couldn't be happier. We had a budget to stay within, we explained what we wanted and didn't want, and Vince came through again. No pressure, no cheesy sales tactics, he worked the deal fair and square. It's becoming like a family reunion each year...see ya next year, Vince! read more

Fred helped me and my wife leave with 2 cars. This was the best car buying experience I've ever had. The staff is friendly and doesn't pressure you. If I could rate 10 stars I would read more

I bought a minivan from Tom Edwards. Now that the new owners are in, they have started an aggressive marketing campaign calling and writing BS letters about how the manager really, really needs our van to sell. If they don't stop this crap I'm going to quit this place forever. What, are we short of places to buy cars in Florida? Nope. read more

Just a really great used car buying experience. Professional, helpful, high integrity, responsive, zero pressure, no sleazy tactics, answered every one of my questions, and went above and beyond to address everything I asked. I've bought and sold a fair number of cars and I probably know more about the process than most, and this was one of the best experiences I've had. Tim Lacey is the consummate sales professional, Jason who is one of the sales managers stepped and helped in a big way, and the Finance Manager was awesome, helpful, didn't try to sell me all those "extras" that other dealers try to pressure you to buy. I would trust these guys with family members and close friends who need a car. Thank you! read more

I took my Jeep to get service was over charged. call to get refund they told me they would refund but never did. I called the Sales manager Bill to get this resolved very unprofessional. I had a really nice guy called Tony that took care of it. He should be running the place great customer service. I put a call in to the General Manager Mr. Bishop to let him know about Bill unprofessional attutide. The General Manager is worse then Bill very rude. Will never go back read more

This is our 3rd vehicle that we have bought with Vince ! He is simply the best. He has become more like family and less like a salesman to us. He helped our 17 year old pick out her first car today. No hassle. No pressure. He took the time to make her feel special and even posed for a photo with her for her Senior scrap book. A dreaded chore of looking for a vehicle has now been made so easy for our family, we simply go to Thunder our one and only stop. We have never been disappointed or left feeling like we didn't receive exceptional service. Our entire family and many of our friends are now choosing Thunder Dodge for all of their automotive needs. The finance dept goes the extra mile to make sure you get the very best rate and save the most money before you sign on the line. Bob took the time to make sure that we understood what we were agreeing to and treated us so well... there are no words to describe when you can truly trust a dealership to look out for your best interest. We will never shop anywhere else. We service all of our vehicles at Thunder- The service dept is AMAZING! The entire thunder team is knowledgeable ,efficient , easy going and ready to serve. If integrity is important to you then take the ride to Thunder, you will not be disappointed. Thank you Vince, Bob and the entire thunder staff for making today so memorable and special. I have one ecstatic kiddo and you have forever customers. read more

The best Dodoge dealership I worked with. Fantastic buying experience. No hustle, no bait and switch, really transparent.The staff is really nice and really focused on getting you the best deal. The finance manager is there to help you not to rip you off. If you're in a market for a brand new Dodge Jeep or Chrysler do not hesitate. The dealership is located 40 minutes from Disneyworld so do like me, take your family on a trip get yourself a new car and go to Disney. Saul is the best car salesman I ever dealt with. I drove from South Miami to get my brand new Challenger R/T from Thunder Dodge. Good luck. read more

Drove up almost 4 hours from Miami to make a deal for a Certified 2019 Grand Cherokee. Great vehicle, great price, loved it. Got offered the most for my trade. Half way back home I found out why they offered me the most for my trade and why the price of the vehicle was so great, they wanted to get rid of the car. Half way home the car starts shaking, engine light comes on and a start/stop light turns on. I have no idea what is wrong with the vehicle, I am not a mechanic. Next day car turns on, keeps shaking when accelerated same lights come on. Used my wife's car to go to work. Following day take the car to the nearest Jeep dealership and has been there ever since. To make things worse they gave me only one key which is ok since it was not a new car but guess what, when I take the car to the dealership the key they gave me is not the vehicle's key, they got some key, programmed it and said it was the car's, it doesn't even have the lift gate button. I did drive the car with the sales person but it was a quick turn around and we drove about a mile and made a U turn, did not accelerate the car and did not shake or turn any lights on, all happened about an hour and a half driving back home. I do not understand how can they sell a car as certified and have so many problems. They will say its a used car and that is the way the car business goes, yes but it had only 14k miles on it and was "certified". I guess certified means that it will only turn on. I am very disappointed, was the first Jeep I have ever bought. I will update the review once the car comes out of the service department and they tell me what is wrong with it. Hopefully is nothing major. read more

I took my vehicle in for its first oil change and the service department here was excellent. Everyone was friendly and they did a great job of getting me in and out quickly. I plan on going back next time. read more

Couldn't be happier. Eric was fantastic,best buying experience ever. Thunder prices their cars fairly, no haggling necessary, they are fair when pricing your trade and they go the extra mile to make sure you are a happy customer. Definitely recommend them for your next new or used vehicle. Thanks again Eric! read more

Worst experience i ever had with a dealership i was over charged for an oil change and an air filter from what i was quoted call service manager told i would be refunded never was so i called general manager very rude and unprofessional didnt seemed concerned they were over charging people. I never had a problem when it was,Tom Edwards. I will not be going back. I would not recommend this dealership to any one for service or to buy a car. read more

This used to be a very good dealership if you needed service work done to a vehicle, but since they have changed ownership this dealer has gone to S*#t. I have taken my vehicle to this dealer at least 4 times for the same issue and the issue is still not fixed, because they don't have the parts, even after they called me and told me that they did. One of the times that I took it to them I had an appointment for Monday morning. When my wife dropped it off she asked them if they would need both remotes so that they could be re-programed, and she was told no. On Tuesday they called my wife and told her they would needed both remotes so they could be re-programed, so I had to leave work to take the other remote to the dealer. When I arrived I also found out that they never even worked on my vehicle on Monday even though I had an appointment. And by the way, the last time I had my oil changed they tried to over charge me until I questioned them about it. read more