Service was great and had my car completed when promised. Car window worked like new. Very friendly…read moreand easy to work with. would highly recommend..

Service was great and had my car completed when promised. Car looked brand new…read more Friendly and easy to work with!

these people know what customer service really is. Always giving the customer more for the money.read more

These guys need to hire a receptionist. Took my truck there for an estimate on body repair. The…read moreowner seemed thorough about taking pics of damage, crawling underneath and even inside the cab. Said I'd hear from him by end of week and said he'd email the est. I must have tried 7 times to get somebody on phone and I'd leave messages on machine. Long & short of it is I never did hear back from the owner in any form so I can only agree w Nicole & Nate's reviews in that they get an F in communication.

10.23.24 Phenomenal job on my wife's car. She hit a ladder…read morelaying in the lane on the PA Turnpike at night. Mike and staff were very helpful with the Insurance company, status of repair, explained in great detail what needed repaired, and the parts needed. The start to finish was not long at all. The car looks great.

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

Barton's did great work repairing a damaged paint job on the front end of my 2012 Infiniti. It…read morealso involved replacing the bumper. Very pleased with the results. Even gave me a ride to pick up the car. Honest and pleasant to deal with from the estimate through the finished work.

Had a really good experience with Barton's. Had some minor body damage that our regular mechanic…read morecouldn't fix, so after reading some other reviews decided to give Barton's a shot. I was very impressed by their customer service. Katie & Steve were both friendly and easy to work with. One thing I appreciated was that I called on a Wednesday morning to get an update on the car. Steve told me they were still waiting on a part and wasn't sure of the timing. He then emailed me that night to confirm it would be done Thursday. On Thursday Katie called me in the morning to let me know it was in the last stages of being put back together, and then called again to confirm it was done and ready for pickup. They also washed the car for us! I also felt their prices were fair. My regular mechanic gave me a ballpark estimate on what I could expect to pay for this repair (based on what they'd seen another body shop charge). Barton's price was better than that, so I felt I paid a fair price. While I hope I never need to go to a body shop again, I would definitely go back to Barton's.

A beautiful job of repairing my CRV and a marvelous painting job. I recommend them to put your…read moreauto like showroom

I had a fender bender with my car the whole front end was damaged. I had taken my car to Nicks one…read moretime before and intended o take it back there. When I called my insurance company I was surprised to hear them say I should take it to Nicks. they were so great about handling my claim. they were plesant and helpful. My back fender was also damaged but not in tthis accident. I asked him if he could fix it and I would pay for it. Again a great job was done. The big surprise for me was it looked like a brand new car. And they had even washed it for me. I was expecting a hugh bill for the bumper and it was what to me was affordable. I would recommend them to anyone. Kaye Z.

They are local and pretty accommodating to cuatomer needs. I dropped off multiple vehicles and…read morereceived excellent service! Great small business that is essential to the local community. Highly recommend their service!

Once again leaving a review for how amazing these guys are. They open at 7, dropped my car off the…read morenight before, had EVERYTHING done by 10am. Sweetest people work there, they give you fair prices and understand struggles!

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.