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Spokane Valley, WA

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Thrive Treatment Center

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

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3 years ago

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Ideal Option

Ideal Option

4.0(4 reviews)
2.5 mi

208 E Francis Ave, Spokane, WA 99208, United States this location was horrible. I was very…read moredispleased. I'm in a very sensitive situation, I had limited options, have already been to the ER and the ER are the ones who referred me to ideal option, as an option to get a taper. I called and explained my whole situation and the people I talked to with this establishment made it seem like they totally work with what I was going through. They were happy to write down all my info and take my money. Then I get to my video appointment and the lady was not only not sympathetic, she was blunt and rude and told me she can't do anything because I wasn't "addicted" even though I'm going through withdrawals (I don't see the difference) and told me it was an ER situation even though that's where I came from. I never cry and I've done nothing but cry today. Worst experience I've ever had. I Also drove 3 1/2 hours after talking to everybody and confirming I would have care. It's Friday I could've had other options but now everyone is closed. I have 3 days of medication left and now I will probably have to go to the ER. She said they don't prescribe because benzo withdrawals are dangerous. I had a protocol mapped out and an ER visit to show I was stable. Now I will run out of medication and that is what's dangerous. Do not use this place.

As far as my overall experience with this particular location..I have been over the moon with the…read morecare I've received, but moreso the respect that I've been given no matter why I'm there. They never make me feel bad.. Not ever. I love my provider (I sure hope you know who you are) not sure if I'm allowed to name people with HIPPA and all)and her care team.. they have always been amazing and never treat me less and they never treat me like garbage just because "big pharma bit me in the butt long ago. It's hard and we don't need to be judged, and this particular location, had never made me feel bad for where I've been.. It's about where you're trying to go. ON A HUGE SIDE NOTE.. regarding Ideal Options/Cordant Pharmacy.. and Cordant is not responsible for this part.. But it is unfortunate news... They started having an in-house pharmacy to dispense meds... And the location I have been going to got the pleasure of having one of the most amazing ladies I've ever had to give me these type of meds.. Cause really, we do get hella Judged at a typical pharmacy, and we really don't need that shit)... Not sure if I'm allowed to name people, but just out of respect, I won't, just in case, but she would know who I'm talking about.. if one day she gives my permission to use her name...I will damn sure give her the credit she is due... Anyway.. We all got the great convenience to get our meds without judgment in our Ideal Options offices.. If anyone is like me, it's hard enough to stay straight, so it's important that things kinda stay familiar... Because after all, we are creatures of habit.. now I'm not saying some people won't acclimate. But I for one am gonna really miss my Cordant Pharmacy gal. She is spectacular and just amazing.. Ideal Options is TRULY LOSING AN ASSET.. This Girl right here... Is really fuckin pissed about it.. #SAVE CORDANT PHARMACY WITH IDEAL OPTIONS .... PRETTY PLEASE.

MultiCare Valley Hospital - Info board in my hospital room

MultiCare Valley Hospital

2.3(60 reviews)
2.3 mi

Our experience was pretty good. It was with their imaging department. We had to wait 2 hours longer…read morethan our appointment because there was a medical emergency. Everyone was kind. Dr. Underwood was very good with my husband. Catherine the nurse was also very sweet. The food in the cafeteria was good, and the lady in the gift shop was super friendly and helpful.

I am not writing this review because I was simply frustrated about having to wait. This was…read moregenuinely one of the most frightening and traumatic healthcare experiences I have ever had, and I am sharing it because I would never want another patient or family to experience what I did. I was brought to this emergency department by ambulance because I was extremely sick and weak. I arrived on a gurney and was brought through the ER, only to then be taken back out to the front waiting area. I was told to get off the gurney and stand in line because there was no room, despite the fact that I was struggling to even stand. Being that sick, arriving by ambulance, and then being expected to stand in line was frightening and made me feel incredibly vulnerable. The entire department appeared severely overwhelmed. While I was there, I witnessed a visibly ill patient lying on the floor near the restroom doors vomiting what appeared to be blood because the restrooms were occupied. I do not know her circumstances or how long she had been there, and I do not want to make assumptions about her medical care. However, witnessing someone in that condition in a public area raised serious concerns for me about patient safety, dignity, and hygiene. I also personally witnessed multiple patients who were in pain become frustrated enough with the wait that they signed releases and left the emergency department to seek care at a nearby urgent care instead. I think it is important to mention that I worked in healthcare for nearly 15 years. I understand that emergency departments become overcrowded, resources can be stretched thin, and patients must be triaged according to medical urgency. I also understand that arriving by ambulance does not automatically mean someone should receive treatment before a more critically ill patient. That is not my complaint. Even with my healthcare background and understanding of how busy emergency departments can become, I have never personally witnessed operations like what I experienced that day. That is what made this so alarming. What concerns me most is the possibility of a patient with a truly time-sensitive medical emergency being overlooked or not addressed appropriately when the department is operating under conditions like these. My concern goes far beyond my own wait or discomfort. I left genuinely fearful about whether seriously ill patients were being adequately assessed, monitored, and cared for. I am not sharing this to be vindictive or to attack individual healthcare workers. I am sharing it because the experience was genuinely frightening, and I believe what I witnessed deserves to be taken seriously. I sincerely hope the hospital reviews these conditions and addresses whatever staffing, capacity, communication, or operational issues contributed to them. No patient seeking emergency medical care should leave feeling the way I did, and I would never want another person or family to go through this experience.

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MultiCare Valley Hospital - Floor of the ER waiting room

Floor of the ER waiting room

MultiCare Valley Hospital - Hospital stay at Valley Hospital

Hospital stay at Valley Hospital

MultiCare Valley Hospital - Hospitals can have good food!

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Hospitals can have good food!

Thrive Treatment Center - addictionmedicine - Updated October 2026

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