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    Motorcycle repair

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    5 years ago

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    JR W.

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    Cycle Gear

    Cycle Gear

    (15 reviews)

    $$

    Shawn is awesome and knowledgeable!…read more I went in with my kids to get comm for my helmet and my son (12). Chatted with a couple reps to figure out if the 1-Lite would work. I bought it and was only able to get 1 of the modules connected. I did troubleshooting and then neither would connect. So I called cycle gear and was told they'd look at em. I get there and explain and less then 5 minutes and Shawn fixed and explained everything. Shawn is awesome!

    Normally I don't have issues here but I bought a brand new tire and tube two months ago and had…read morethem mount it on my dirt bike wheel. I put it on my bike and loaded it in the truck, and left out of state next morning. Next day the tube is completely deflated meaning it had to have been pinched in the installation because there was not one ride on this new tube/tire. I ended up breaking my foot on that trip so I couldn't walk for two months. So I finally was able to walk into the store today with said tube and tire explaining that the tube was pinched and it deflated the day after I got it back and that I would like a replacement with no charge since it was messed up in the service I already paid for. The guy I talked to was a worker I've had positive experiences with but when I explained my situation with the tube and my broken foot, to account for the dragged out timeline, he didn't care at all and said it wasn't their fault that it deflated. He offered zero help or customer service and didn't even try to hear my side of things, and got super defensive after I explained what happened and asked for a free repair of their mistake. He said they check the tube and tire after the service and that there's no way it would have deflated unless it was my fault. Not true. Corporate has told these guys tube and tire installation needs to be within 24 hours now, and I got mine back the same day I dropped it off so there's no way they would have know it was going to slowly deflate. I even told him I put it on my bike the same day I got it back and it didn't deflate until the next day but I was already out of town. He did not care one bit and insinuated I somehow caused it to deflate. This really sucks because I go here a lot for specific fluids, gloves, and tube/tire service. But after my experience today with this guy not hearing me out or offering any kind of leeway, I don't really want to go back. I even offered to buy a tube and asked if they could install it for free but he refused and told me to take it somewhere else. Cycle gear is a big chain so they might now care at all about this and neither did he obviously, but I really hope he doesn't treat someone the same and hopefully people have better experiences there.

    Thrifty Scooters - motorcyclepartsandsupplies - Updated May 2026

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