We ordered a boutonniere and corsage and were told it would be ready at 2:30 PM. I arrived at 3:00 PM and was told it had already been picked up -- which is completely false. No one in our party picked it up. Instead of taking responsibility, they continued to insist it was already taken and refused to remake the order or issue a refund. At that point, it was clear they either gave our order to the wrong person or never had it ready, and instead of admitting the mistake, they chose to lie and push it onto the customer. This is completely unacceptable. Mistakes happen, but dishonesty and refusal to fix the situation is what makes this experience so bad. I would not trust them with any important order. They could've just simply said that they messed up and gave our order to the wrong person and I would've gladly came back once it was ready. read more

no idea what these complaints or reviews are about tbh, thrifty florist is my go to for when i need a same day bouquet, they always have good quality flowers and they're always stocked, workers are friendly, helpful and really fast. i come in like once a month and i've never had any issues. read more

Thrifty Florist - flowers - Florists Near Me - Shelby Township, Michigan

Wow , never received such poor flower.. two day and they look like this. Don't wast your time read more

Thrifty Florist - Valentine Day flowers at Day 2 - Florists Near Me - Shelby Township, Michigan

The flowers I bought on Saturday, started dying on Sunday. Called stated that if the flowers were kept out of water for a period of time since getting home and cutting the bottom of the flowers, then that's why they were dying. Did nothing about it. Didn't take the receipt, my fault. I won't buy anything from them. Informed them that I will buy my flowers from Kroger or Meijer since those flowers last longer than a few days before they die. Had to put a rating. If they had a zero rating, that's what I would have put read more

Horrendous customer service and attitude!! This place lacks service. Very poor customer service and flowers were not in the best condition. The young lady named Brook needs to find another job that doesn't involved working with people. read more

This florist needs to change their name to SHIFTY Florist: The WORST service ever! I spent over 1 hour with a 'Brianna' trying to piece together an arrangement for delivery to a sick friend due to all their out of stock flowers from holidays and weddings. They were quick to debit my account, but when I called to inquire as to where was my emailed receipt on delivery day, I was informed the order NEVER went through! Also, my email address was never copied over. Do you think that just MAYBE the Manager would have called me back to apologize or make something right? NOPE. More TERRIBLE CUSTOMER SERVICE. I am shocked they are still in business. All other florists are closed today which means by the time I try to order anywhere else, I am days past her return home. Shame on this business and it's employees for their lack of service and importance of their customers. read more

For our wedding, we didn't need a ton of flowers. All I wanted natural was the bouquets, boutonnières, and corsages. That's where thrifty came in! There packages were crazy affordable and made it easy to get the bare minimum of what I wanted. I also wanted lots of white flowers with green; which they were able to do amazingly. Thank you for helping make my wedding beautiful! read more

Thrifty Florist - Florists Near Me - Shelby Township, Michigan

This place is horrible. You guys should leave a bell at the front since you hide from customers in the back that you clearly know it's there especially when it's a driver delivering your flowers that gets rated off you making them wait I surely caught the vibe if you are not white, it will not be right here at this thrifty flowers. read more

Thrifty Florist - Florists Near Me - Shelby Township, Michigan

Stop here last minute since I was in the area to buy and enjoy some carnations instead of buying them at Kroger or Meijer since sometimes they wilt after a few days. Walked in Laura was happy to greet me. I have attached 2 photos . very nice organized, stocked store. It's on a Hot Corner 23 and Van Dyke. Use my coupon and got a dozen carnations variegated assorted colors pink for 5.99. I'll be back FOR SURE, or I'll tell my husband to pick me up flowers there on his way home from work LOL read more

Thrifty Florist - Wow what a great store, perfect corner location at 23 Mile and van dyke. Laura is a great rep. - Florists Near Me - Shelby Township, Michigan

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VERY BAD SERVICE, don't trust that you will receive the same arrangement and quality as it is shown on their website. I ordered from out of state for a funeral service flowers, and they certainly embarrassed me with the cheep and bad quality of flowers they made. And when I called them, their answer was "if you don't like it bring it back", knowing that I am ordering from out of state and it is for a funeral service, no common sense. they did not even apologize. Save your money and don't order from them. read more

I used this place to order a last minute bouquet for a small wedding. Very aware that coming in 4 days before the wedding means limited options when it comes to stock, but I spoke with someone on the phone who said as long as I was in that day by 4 o clock, there wouldn't be any issues. I explained repeatedly that I knew it was last minute and wasn't picky, but I was hoping we could make the colors happen. I sent my parents to the location as I was at work, and they were so incredibly rude to them. Telling them that there was no way they could do the bouquet, they didn't have the flowers, and they require two weeks for weddings. My mom ended up putting me on the phone so I could relay the conversation I'd had with the girl in the morning - there couldn't have been more than two hours between my conversation and my parents arrival. They begrudgingly allowed my parents to make the order, and made them pay in full since they would be ordering flowers. So which is it? Cant make it since they don't have the flowers? Or have to order them last minute? My friend was the one who picked up the flowers. After telling her for 20 minutes they didn't have an order for her, she told them her friends parents had come to place the order. Their response to that was "oh, are your friend's parents black?" And after some back and forth they were somehow able to find the flowers under her name. Flowers did not really look like the picture I sent with my parents, flowers that were supposed to be sprayed darker were not, and the whole experience was extremely unpleasant. I would not return and would caution others against using this thrifty location. read more

Thrifty Florist - Inspo photo - Florists Near Me - Shelby Township, Michigan

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I stopped in today Mother's Day 05- 08-2022 at this store for the first time to get some flowers for my grandma and some of the flowers was dead, so I requested the staff to make some changes to the flowers and they was very sweet in general , until the manager, an angry rude woman, answered yelling to me in front of everyone that they can't resolve my request because she was very busy. She had a bad attitude toward me. You would expect that because you pay for the flowers to expect good customer service. If she was having a bad day it's her problem not that of the people who go to the store to spend their money to be mistreated. I checked previous reviews and now I can understand why they get bad reviews. Please owners from this place, do somethings about it You can't treat costumers like this ! read more

I stopped at this location for the first time today. I ordered a dozen and half of red roses at $19.99 a dozen. I had them delivered. The girl rang me up and said I owed $90.00 + change. I questioned the price immediately. The girl said that the vase was like $45.00. I almost choked. I opted to have them in a box at no cost. When I got home I looked closely at the bill and found an additional charge on the receipt for $5.97. I called the store and was told it was for baby's breath. I said, did not ask for baby breath. I was not given the option as to weather I wanted a vase or the baby's breath. I was told by the person on the phone that they would make sure to include asking the customer for any options when sending flowers into the training. I have used a Thrifty Florist several times in the past, just not this location. Don't know if I will return. read more

Ordered a floral arrangement online. They mixed up the order. Sent the wrong item. Guess what I had 2 charges on my mastercard. One for $32 & one for $45. I only ordered once. read more

I ordered a boutonnière in-person and returned to pick it up a few days later. It was ready on time but was not what I had ordered. They tried to do a quick fix but charged me an addition $2 to put an inch of ribbon on it. I picked up a bouquet of flowers while I was there to decorate for a post-homecoming party. When I opened them at home they were all covered in white fuzzy mold and had to be thrown out. read more

I needed a last-minute corsage and boutonniere and they were able to help me out. Great customer service! They had the corsage already available in the refrigerator and made a boutonniere to match it for me. read more

Had them make 4 corsages and 1 boutonniere. They looks pretty however they were very expensive. They weren't not very fancy either, just one carnation each. I believe the totally was about $60. They should not have a "$" sign ranking in my opinion, but they do make great arrangements read more

I recently went with my mother to pick out funeral arrangements for a deceased relative from the Shelby Twp location. The store personnel were very helpful and we ended up purchasing a casket spray as well as a large urn - both flower arrangements were over $200.00 each. We were assured that the local Thrifty Florist nearest to the funeral home would take care of the delivery, and that another location in Warren would be responsible for creating the actual arrangements. At the time of ordering our arrangements, we requested that a few flowers be substituted for what was featured in their books (in one instance a type of flower, and in the second, just the color was changed of one type of flower), and we were assured this would be no problem. Two days later, at the funeral home, we discovered that one specific type of flower used profusely in both arrangements - light purple mums - were drooping and appeared to be dying, and that neither of our floral request changes were honored. This was on the one and only day that our family had our loved one at this funeral home. The back of the cards on each arrangement had the Thrifty Flower logo, and the request that a call be made immediately should there be any problems...with NO NUMBER given for that purpose. As most people know, there is only a single hour time frame for the family to personally grieve before the room is opened to the public. Instead of being able to focus on the life of my deceased relative and mourn properly, I went on a wild goose chase trying to find a responsible party to correct the flowers, since both arrangements were in close/direct proximity to the casket and each mourner present would be aware of dying flowers in a bouquet next to them. I initially called the Shelby Twp location, who were very quick to redirect me to call the Thrifty Florist in the same city as the funeral home was located - but given no number for that location. The second call I placed was to the shop I was told to call. They tried to tell me that because the arrangement was made in the Warren location, I needed to call them. At this point, I became not only extremely frustrated, but also very angry. Flowers are ordered for most major occasions, and in this instance, for a funeral. If anyone should have been understanding and helpful about what we were encountering with the condition of floral arrangements and their use of substandard flowers, it should have been them. For myself, I was done wasting my time, that should have been made as brief on a phone as possible, and told this second store that they could call me once they ironed out the problems with the Warren location. Eventually I received a call, and a trip was made to replace the flowers early enough so that the mourners gathered there were few in number (before the end of the work day), and an apology given. The next day the arrangements were taken home and disassembled; upon being pulled out of the foam, it was apparent that the flowers were old, since there was at least a 1/4" of brown stem in the majority of the flowers used. There was never any attempt by the company/store owners to apologize for the hoops they placed before their customer's satisfaction, and after all was said and done, I was left with a feeling of disappointment and resolve that I will never purchase something major from them again. read more

Ordered 2 centerpieces for Thanksgiving, $36.99 + & $2 for a candle, picked out sample in store.. What I got was 2 arrangements that needed to sit against a wall, totally wrong for your dinner table. Called and was told not their mistake, who would want a floral centerpiece with one side, and a candle sticking up besides. Take your business elsewhere. Even pointing to what you want didn't help. Waste of money. I ordered the pumpkin with a low rounded arrangement with small cat tails as an accent, same arrangenment spilling from their cornicopia..As the ones I received didn't include that, I can only assume they decided to do it their way, one sided , useful for a funeral arrangement. read more

I needed to order flowers for my wedding, and needed to set up a meeting. I liked some of their arrangements, so I went into their store one day after work and filled out their information form for the bridal consultant to contact me. I was told she would be in the following day and would call me to set up a meeting. I got a call from the consultant over three weeks later wanting to set up a meeting. Seriously? read more

My husband got me a beautiful arrangement Monday night, by Tuesday the tulips were falling over and the roses dead.

This place is conveniently located it is on my way to and from work daily. I have got flowers here once or twice over the past seven years. I have been turned off in the past because they charge dramatically more money on holidays. That is just greedy. I stopped by today to get a small mixed bouquet for my daughters' dance recital. The girl working at the counter was busy chatting to somebody and didn't even bother to look up as I was walking around the shop. After ten minutes I simply left without ever being helped. read more

I would highly recommend NOT GOING through this florist! i ordered flowers for a family member who lost someone close to them and i had them delivered to her work and was assured that she would receive them by closing time at her work. Well after calling three times the order was delivered way past what was expected. If it was not going to be expected delivery for the time i wanted why didn't the staff tell me the three times i called that it would not be there at the expected time?! When i called to voice my concern the next day they told me they could credit my account but they would need to pick up the flowers that were delivered. NOT a good look to pick something up when it is meant for someone grieving! I would give negative stars if i could. read more

If I could give this florist 1/2 a star I would. After ordering flowers that were never delivered I received several excuses as to why they weren't delivered. "There was no one home" - not true, someone was home all day, "the driver called the recipient and she said she wasn't going to be home" - not true, no one called the recipient and she was home all day. "The zip code was wrong" - not true, the zip code was fine. After emailing the corporate office asking for a resolution I have still yet to hear back from them. Horrible customer service and even worse service recovery. read more

I purchased a peace lily for my brother's funeral. It was absolutely beautiful and exactly what I ordered. I will definitely be using this florist again and I highly recommend it to anybody. Thank you, Thrifty Florist read more

From the moment the phone was answered, friendly and very helpful. Flowers were delivered in a timely fashion despite the weather conditions (thank you Steve! ) My sister was very pleased and said the arrangement is beautiful. Again many thanks to all. I will order again. read more