Excellent compassionate care. Continuous bedside monitoring…read more Family concerns always considered.

After being cared for by family after exhausting all medical options from cancer he was cared by my…read morefather & visiting nurses. At some point it was clear at the end to provide a place for end of life care. To help a person be clean, cared for free of pain in the transition from life to death. He was there about a week and was clean and made comfortable for what their ability was. The rooms large, solid and private with other areas & break rooms for family to gather. 24 hours a day. Just want to say that the negative reviews seem to be based on people not understanding what hospice is. It is for end of life after doctors are unable to do anything more for them and they are near dying. I am sorry they had confusion at that time, but they should not detract from the facility. Some also seemed to expect the hospice to make arrangements for funeral homes, burials or cremations for them. No. When a family member is sick or at end of life YOU need to make arrangements for that. So I think some reviews were unreasonable in medical type expectations and also cremation and funeral type arrangements which they do not do and people should not expect them to make recommendations as potential conflict of interests. But, thank you to all the staff there and their kindness & care which is a tough situation & time.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Beautiful place. So serene. Extremely professional staff. Would recommend to anyone faced with such…read morea tough decision.

Excellent and caring care for my dying husband at the worst time of my life. Beautiful and clean…read morefacility with gorgeous and peaceful grounds.

AGH really strives to be the best, by hiring the best. The staff at AGH really have a heart for…read morehospice and provide outstanding care for patients and families.

Wonderful environment and great team to work with. I have worked here for about 2 years now and…read morecan't imagine it any other way

Absolutely hands down the best. Hospice was not an easy…read moredecision but after meeting with Transitions it was the best thing my family could have done. everyone from start to finish were amazing, kind and compassionate . Tanya Cole

I had high hopes this was going to be a good pleasant experience. Unfortunately 3 weeks into…read moreservice our needs and requests have not been met. Made the decision to make a change as this is not the type of care I choose for my cousin. Don't be afraid to make the change if your gut tells you'd one thing is not right. End of life is hard for everyone, however no follow up for 3 weeks is unacceptable.

Nathan and his team were amazing. They are warm, kind and understanding. They took the time to work…read morewith my parents through the whole process. The building looks wonderful after the updates that were made. I love that the medical support is on-site but is also optional and based on what the person needs, not just a medical level to charge the person more.

My 94 year old Mother just moved in to Independence Village in Naperville and so far everything has…read morebeen great. The staff has been super at welcoming her to her new home and taking care of anything extra she has needed. The residents have also greeted her with enthusiasm, support and friendship.

AGENCY Help At Home This agency is coordinated via CATHOLIC CHARITIES and has provided care for…read moreEVERETT BREI for at least 5 years. (The primary caretaker Mr Clyde Tayor was employed by a similar agency earlier and we "followed" him to Help at Home when he switched employers) The agency phone number is 708-248-7776 and fax is 708-248-6607. The supervisor's name is Miss LLOYD. All occurances occured at the residence of EVERETT and JAMES BREI at the address listed above. ALL OCCURANCES WERE WITNESSED VIA WEB CAMERAS BY THE COMPLAINANT AND ADDITIONAL WITNESS. Only 2 years worth of complaints are being included for brevity, although to the best of my knowledge similar events occured each year/every time that the primary caretaker took any days off. 1. Although the primary caretaker advised his immediate supervisor of his planned time off well in advance, the agency repeatedly failed to assign a replacement. The only way we would find out about this is when NO ONE WOULD SHOW UP TO CARE FOR AND SUPERVISE MY ELDERLY FATHER. This was witnessed via web camera by myself and my sister JoAnn Berge, who has access to the cameras. This occured during at least 2018, 2019 2020. 2. Failure of a caretaker to show up placed my elderly father at GREAT RISK. Since he could not walk unassisted he was automatically placed at risk of falling and injuring himself. He also had dementia, and disorientation without supervision created a potentially emergent situation. THE ONLY REASON POLICE OR PARAMEDICS WERE NOT CALLED IS BECAUSE WE COULD MONITOR THE SITUATION IN REAL TIME AND BECAUSE THE AGENCY ASSURED US THAT HELP WAS BEING SENT. 3. Whenever the above situation would arise, almost predictably when Mr. Taylor was away, The supervisor would claim she did not have knowledge her employee was away (why not?) OR claim that the replacement employee was either running late or called in sick. There was no explanation given regarding why an alternate was not found OR that the family was NOT advised that there was a delay. Again, the potential risk that this placed on EVERETT BREI is incalculable. 4. These incidents were not reported prior to this time out of FEAR THAT SERVICES TO EVERETT BREI WOULD BE TERMINATED. 5. Although my father passed away on 2-8-21, this was the day the the caretaker Clyde Taylor (or replacement) was due to be at the family home. Again, I found out the NO ONE WAS COMING only because I called in advance to verify availablity. To add insult to this grevious loss, it was then that we were informed that his regular caretaker CLYDE TAYLOR "no longer was willing to care for" my father. There was no warning and no reason given for this.

Peace Hospice was phenomenal. We had a sudden need to find hospice after unexpectedly moving our…read moremother (future mother-in-law) from Florida back to Naperville. We needed a group that was local and we could not have asked for a better group of people to help us. From the director to the nurses to the caretakers, music therapist and pastor, they were so supportive and helped us every step of the way. They visited when we asked and helped us through the process. I highly recommend this caring, compassionate group if You are in need for care of a loved one. The day after our mother (future mother-in-law) passed away, the pastor married us at our home. Thank you to each person at Peace Hospice!

I've had occasion to call Assisting Hands in Naperville twice now and each time my call was taken…read morepromptly and my assistance needs thoroughly evaluated. Assisting Hands sent to my house a person who was polite, on time and kind. Happy with their service.

Richard and his team made our decision easier choosing home care provider. We did not base our…read moredecision because Richard's expertise in home care and Physical Therapy. Our decision was based on how he educates his caregivers to deliver the best care available. In today's market there are many Home Care agencies to chose from. Assisting Hands Naperville stands above them all! Thank you for delivering the highest level of care to meet the standards of our family. Michael

Words can't express my gratitude towards ascent home care. My father was in rehab and given a weeks…read morenotice of his discharge and suggesting that he had 24 hour care. I had a week to find care for my father, which the other companies I interviewed either needed minimum 2 weeks notice or we just didn't jive. But with ascent home care, they were ready, willing and accommodating! The process with my dad was overwhelming and on his discharge date I couldn't be there. Ascent took the reigns and kept me updated with everything from the time they arrived at rehab to when they were on their way to my dads to when they arrived home. Hey made the process easy. The care workers were amazing and patient with my father and kept me updated with everything going on wth him and supplies he needed. I NEVER had to worry about my dad's care or his safety.I highly recommend this company to anyone who is searching for care for a family member or loved one

We had the best experience possible with Ascent Home Care and their care-takers. My Father-In-Law…read morewas in a nursing home and it was time for him to come home with hospice. The Dr's gave him 7-10 days to live. He lived for more than 2 months with excellent care from Ascent. Our caretaker, Ariel, was an amazing angel that gave my dear Father-In-Law respect, comfort and friendship. He bathed and fed him and gave him massages. He fit right in with our family. He made a very sad time in our lives bearable and actually enjoyable at times. The owners of Ascent have huge hearts too and are hands on. I highly recommend them for home health care.

Amazing staff and volunteers who are dedicated to serving those in need. They offer a wide variety…read moreof programs to ages 4/5 and up as well as one to one support. Check out their website for a full list of programs and says to get involved.

From the owner: Excellence In Hospice & Bereavement Care Since 1981.read more