I just wish I could give this place more stars but the lil old man that I originally tried to stick up for, is just plain awful. My best friend just moved to Kenilworth and so she and her husband we're trying out different pizzerias in town.
I suggested this place because of the name first and foremost and honestly because they have tortellini en brodo and not many places make this anymore. Given the statement, I figured that the owners or old-school Italians and so the food would be phenomenal.
Now don't get me wrong, the food was good. I loved my soup and the pizza was good because it has a good sauce. The subs were OK. But the customer service was so terrible that you felt like you were the old man's enemy as soon as you get on the phone.
I called and gave an order under the assumption that they delivered. The man bellowed into the phone, "NO we don't deliver. You come and pick it up!"
I told my BFF and her whole fam ( there were like 10 of us so we def helped the restaurant profit) that it was fine. I would go pick it up. Everybody worried and said maybe we should cancel the order because the way the man was yelling at me was crazy. They were concerned he would be vengeful . Every order I gave he would tell me what I could have and couldn't have. And then at the very end he screams into the phone and there's no credit card you must pay cash. When I hung up the phone, I made an excuse for him because being Italian I thought he was just an older Italian man I've been on his feet all day and was very old-school. They laughed at me and I went and picked it up.
When I walked in there was a lady talking to the man behind the counter who did not say hello to me nor smile. She actually said, "This is the girl that gave me a hard time on the phone." I cracked up laughing. And I said, "Are you kidding me. You were very very rude on the phone." The lady that was standing next to him says- oh this is just how he is. And I thought to myself she seems like a regular which made her pretty crazy, too. Making excuses for his absolutely despicable behavior and attitude- not to mention his total disregard for customer service. Who TF would ever want to be paying their hard earned money to this abusive man who makes them feel like sh*t for even picking up the phone and dialing.
Hey softened up a little bit after I paid you told me to have a good night. I got back to the house and we all made jokes about how this man was yelling at me. And we let it go because the food was good.
Kat to three months later when my best friend decide she's going to try this guy for her son's birthday party. Unfortunately, her son wasn't feeling well and she had to cancel the birthday party which means she had to cancel her order. She had only ordered four subs a few pizzas and she called the day before and asked the same mean man if she could cancel without him accruing any costs. Now she didn't cancel and say FU. She was polite enough to see if she could cancel and it would be no problem. She figured it wouldn't be a problem because it was only pizzas and sandwiches. The man screamed at her about how he had to order extra rolls for this order. Know who the heck asked order for extra rolls and why would that be that big of a deal unless this place doesn't have many customers.
When she's hanging up he tells her to do what she feels is right. What kind of mumbo-jumbo is that? So laughable at this point.
I'm so sorry, Three Guys from Italy. I was rooting for you! But since you scare customers, rape them w upcharges, make them feel less than, don't take credit cards and don't deliver - tell me what I'm the world is the benefit of patronizing your establishment.
I'm addition, the old man is nicer to men when they call and that's really not cool.
Furthermore, I read some of these reviews and you made people uncomfortable to eat inside the restaurant.
So what I've gathered from the reviews is this: horrid customer service, ridiculous prices and upcharges, mysoginist, racist, and I'm so sure the list goes on.
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