I had to leave town suddenly for four days and left my chocolate lab in the care of this kennel…read more The young woman on the phone I talk to was nice and agreed to let me tour the facility. Facility met my standards and I trusted in the young female that I left my elderly dog in the care of. Credit cards anccepted written on the table in the office. All of this changed when I returned. My dog spotted me when I pulled up and ran to the fence and was drooling and hysterical and losing his hair. He was a complete wreck. I went inside. It was greeted by an older woman, with a terrible demeanor, not the person I left my dog with. The desk says they take credit card, but this woman said she didn't know how to take a credit payment because she said her daughter was out of town. She told me I had to pay cash, which I did not have. She said I would have to go to an ATM and get cash. I had to leave my dog was obviously in bad shape in order to get cash because this person was incapable of doing her job and refused to put my dog back in my care in exchange for my drivers license as collateral for payment. If you've never heard the desperate cries of your pet that was not being taken care of watch you leave again just after you arrived, it is heart wrenching, and absolutely unnecessary. When I returned, I handed her the money and she took the longest time possible, with attitude, before retrieving my lab. My dog was a absolute wreck. I do not know what happened in that building, but it was nothing that any loving pet owner would want. My dogs was falling out. He smelled horrible of stress and was a shadow by my side for days afterwards. Best part of this whole experience is when I explained to this woman, who claims she is the owner now, how incredibly unsatisfied I was but their care of my loved family member, I was called an asshole as she walked off. I told her I would be sharing my experience on Google and yelp, to which her attitude did a complete 180 and started apologizing profusely and begged for me not to write about my experience. This place doesn't care about your pet, they only care about reputation when they're called on it. It's so very hard to find someone that's legitimately cares about another persons pet and not just a dollar. Avoid this place at all costs. This lady is evil.

When I pulled into P.B.R parking lot my fuzzy babies (2 Australian Shepherd's) were super excited…read more When I opened the car door, the two of them jumped out of the car and did not look back. For my family PBR is the GOLD standard for kennel's. Linda, Kat and the rest of the PBR crew, take care of my fuzzy babies like they are their babies. I trust no one else with the health and safety of my girls. I live out of state and drove 600ish miles just so I could have PBR mind my girls for the 3 days I was in town. Highly recommend A+ A+ A+

I had car trouble so I wasn't able to go home to Shelby to drop my dogs off at their vet/boarding…read morefor the weekend as planned, so it left me scrambling to find a place over here so we could continue our celebration of our daughter's birthday. Well, I called to inquire about availability & they were the only ones with space (maybe this is why) within the area. So I asked if they are able to give insulin like other facilities and she said yes but she's on a backpacking trip and her dad is doing the boarding for the weekend and she doesn't really like when he has to do that so maybe call a different kennel and if you can't find one then call me back ( not professional ) I said I couldn't find any other one with space. So she said well bring it in and show him and by this point she seemed annoyed by my questions and wanted me off the phone when I'm just trying to make sure my older diabetic husky is going to be well cared for (& obviously my youngest as well) I could just tell she was very annoyed but I didn't have a choice if I wanted to save the trip as planned. The more I thought about it though after booking- my feelings got more and more worried and I messaged her and said I'm going to change the plans to next weekend and I just want to cancel. In fact, when I texted I think I will actually go forth with rescheduling my trip because you don't like bothering your dad with any extra steps and it's made me worry too much about Nya, would it be okay to cancel and get a refund? Her response was : Sure!!! Yes I got my refund, but then she informs me she's going on another trip next weekend too so her dad is still running it. Definitely seemed as though she's ensuring I won't try to use her business because giving insulin to a dog who literally doesn't feel it and takes a whole ten seconds to complete is too complicated or inconvenient even when you're being paid $50 a day! My intuition was sending me red sirens and I couldn't ignore that. These are my babies and I feel you should provide assurance to the owners that they are in capable hands rather than rush them off the phone and tell me to only use them if I couldn't go somewhere else as a last resort so her dad doesn't have to deal with it. Take this however: I never used this kennel and Erin (& her dad) may be great, especially with zero "add on" pets, but as a mom you know when something isn't quite right and I feel I made the best decision for my babies.

We boarded a group of five dogs in two kennels. The person that greeted us rushed the dogs back,…read moreone slipped out of her collar and the collar was never put back on. When we picked the dogs up, all five were let out at once, none of them leashed. Utter chaos. On the drive home, the smell was horrible. The three dogs in one kennel, smelled of urine and diarrhea with something matted in their fur. They had to be bathed before allowed in the house. We will definitely not use this place again.

Alpha has always had a wonderful time at Diamond in the Ruff. She is a very large dog and tends to…read moremake other doggies uncomfortable BUT the staff are professional and ensure an easy transition as Alpha gets situated. Having a place to board her while we vacation makes life so much easier! Thank you all at the Ruff :)

We rarely board our babies but it was our 25th wedding anniversary and didn't want to take the pups…read morewith us. So by strong recommendations we tried Diamond in the Ruff. She also has a grooming business so when you go in there is usually a pup getting groomed. It is clean and nice. Our guys were put in the front area and she said they did fine. We brought their own bed, food and treats since our dogs are on a special diet. When we went to pick the up of course they were happy to see us, but didn't seem to be traumatized or anything's I think the care was awesome. Believe me we've had a horrible experience in another state and we've been uneasy leaving them again. But all went great we'll use them again, great job and thank you!!

Unfortunately, our experience with Pawsitively Perfect was extremely disappointing, primarily…read morebecause of the lack of communication and follow-through. We were visiting the area for only a week (all the way from NJ) and wanted to arrange care for our dog so we could spend some time exploring and hiking. We first tried to book online, but were unable to complete the reservation. Rather than giving up, we went directly to the location hoping someone could help us. The employee working there was new and understandably wasn't familiar with the booking procedures. We also happened to meet the owner's husband in the parking lot, but he wasn't able to provide the information we needed either. We were eventually given the manager's business card and told to contact her directly. We called the manager twice with no answer and also sent a text message explaining what we needed. We never received a response--not even a quick message acknowledging our inquiry. That was the most frustrating part of the experience. We completely understand that employees can be new and that owners and managers can be busy. What we don't understand is why, after trying to book online, making the effort to visit the business in person, calling twice, and sending a text, nobody could take a moment to respond. For a pet-care business, communication and reliability are extremely important. If a business is unable to accommodate a customer, a simple "Sorry, we're unable to help" would have been perfectly acceptable. Completely ignoring a potential customer after multiple attempts to reach out is not. Since we were only in the area for a week, we couldn't waste more time waiting for a response and had to find another option. Thankfully, we found a wonderful sitter who was responsive, accommodating, and took excellent care of our dog. We can't comment on the actual quality of their pet care because we were never able to get that far. However, based solely on our experience trying to become a customer, the communication and customer service were very unprofessional and left a very poor impression.

Beau loves it there and he gets all the snuggles he needs. I trust that he will always be well…read morecared for

Boomer loves her, and so do we! She's used to big dogs and ours is so happy when she comes over. I…read morehighly recommend Lisa and this service!

Lisa provided awesome horse care for our 2 horses while we were out of town for a week. She sent us…read morephotos of the horses, bonded with them, and we felt so comfortable having them in her care. As a matter of fact we have booked her for 2 more times. She does does a terrific job and we highly recommend Triple L Pet Sitting Services!

If you want to leave your dog in a clean, safe facility with a very knowledgeable, loving and…read morecaring person, then Monica's is your place! Our little Aussie, Ellie has never come home from an overnight stay as relaxed as she was when we left her for two nights so we could enjoy Glacier National Park. Thank you Monica for obviously giving Ellie the care and love we were hoping for. She even came back to us wanting to interact/play with her plush toy!

Monica's Grooming and Boarding is the absolute best! Paws down!…read more When our vacation took a sudden turn, we quickly needed a place for our dog, Chip. Monica to the rescue! - We could not have been more fortunate to have the most loving, wonderful and beautiful boarding service just up the road from where we stayed in Lakeside Montana. - It's clear that Monica has our many years of love, hard work and care into her business and facilities. She went above and beyond to make sure our dog cared for as if he was one of her own. During Chip's 4-week stay, Monica gave us regular updates and paid special attention to our senior dogs needs. On top of that, she gave him easily the best grooming he's ever had. Chip didn't want to leave he was having such a nice time with Monica and the other dogs! Monica has our full recommendation and five stars is not enough. If you're looking for a home away from home, or a perfect groom for your pet, there's no better spot in Montana. Thanks Monica for your care and for running a compassionate and clean business.

I can't say enough great things about K9 Camp! From the moment we walked in, I felt confident that…read moreour dog was in the best hands. They are highly experienced, professional, attentive, and clearly passionate about caring for animals. They took the time to get to know our pup's personality, preferences, and routines, which made all the difference. The facility is clean, secure, and thoughtfully designed to keep dogs comfortable, safe, and engaged. I loved receiving regular updates and photos -- it gave me such peace of mind while we were away. Our dog came home happy, healthy, and clearly well cared for. In fact, I think he was a little disappointed to leave her new friends! If you're looking for a place that treats your dog like family, this is it. We will absolutely be returning and recommending to everyone we know!

Our family has highly recommended this camp to us for years. We were finally able to get in, as…read moreit's an extremely high quality facility. There is lots of yard for running and playing, plenty of interaction with other dogs and people. When we picked up our dog, he was happy and relaxed. If you can get your dog in, you won't regret it. It's by far my favorite, and my dogs too. It fills up fast, so don't delay, give plenty of notice. They do interviews before committing which shows the quality of K9 Camp.

The customer service at Tailwaggers is so great. They spent so much time with me on the phone. I…read moreneeded an order delivered about 30 minutes away from them and sadly, they don't deliver. They did not care that I was not going to be able to buy from them. What they did was give me numbers of other local places that may deliver and even talked to me about toys for older dogs. They were just so nice and I can't wait to actually go there and shop.

My granddaughter and I had a super fun adventure today in Whitefish at Tailwaggers DIY Dog wash…read more The staff were very friendly and welcoming. Our dogs were very happy after the event. The shopping was very nice as well. We would definitely recommend this place.