I had to leave town suddenly for four days and left my chocolate lab in the care of this kennel. The young woman on the phone I talk to was nice and agreed to let me tour the facility. Facility met my standards and I trusted in the young female that I left my elderly dog in the care of. Credit cards anccepted written on the table in the office. All of this changed when I returned. My dog spotted me when I pulled up and ran to the fence and was drooling and hysterical and losing his hair. He was a complete wreck. I went inside. It was greeted by an older woman, with a terrible demeanor, not the person I left my dog with. The desk says they take credit card, but this woman said she didn't know how to take a credit payment because she said her daughter was out of town. She told me I had to pay cash, which I did not have. She said I would have to go to an ATM and get cash. I had to leave my dog was obviously in bad shape in order to get cash because this person was incapable of doing her job and refused to put my dog back in my care in exchange for my drivers license as collateral for payment. If you've never heard the desperate cries of your pet that was not being taken care of watch you leave again just after you arrived, it is heart wrenching, and absolutely unnecessary. When I returned, I handed her the money and she took the longest time possible, with attitude, before retrieving my lab. My dog was a absolute wreck. I do not know what happened in that building, but it was nothing that any loving pet owner would want. My dogs was falling out. He smelled horrible of stress and was a shadow by my side for days afterwards. Best part of this whole experience is when I explained to this woman, who claims she is the owner now, how incredibly unsatisfied I was but their care of my loved family member, I was called an asshole as she walked off. I told her I would be sharing my experience on Google and yelp, to which her attitude did a complete 180 and started apologizing profusely and begged for me not to write about my experience. This place doesn't care about your pet, they only care about reputation when they're called on it. It's so very hard to find someone that's legitimately cares about another persons pet and not just a dollar. Avoid this place at all costs. This lady is evil. read more