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    A Diamond In The Ruff

    5.0 (2 reviews)
    Open 8:00 am - 5:00 pm

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    Services - A Diamond In The Ruff

    Pet boarding

    Pet sitting

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    Glacier Bark Kennels

    Glacier Bark Kennels

    (10 reviews)

    We boarded a group of five dogs in two kennels. The person that greeted us rushed the dogs back,…read moreone slipped out of her collar and the collar was never put back on. When we picked the dogs up, all five were let out at once, none of them leashed. Utter chaos. On the drive home, the smell was horrible. The three dogs in one kennel, smelled of urine and diarrhea with something matted in their fur. They had to be bathed before allowed in the house. We will definitely not use this place again.

    I had car trouble so I wasn't able to go home to Shelby to drop my dogs off at their vet/boarding…read morefor the weekend as planned, so it left me scrambling to find a place over here so we could continue our celebration of our daughter's birthday. Well, I called to inquire about availability & they were the only ones with space (maybe this is why) within the area. So I asked if they are able to give insulin like other facilities and she said yes but she's on a backpacking trip and her dad is doing the boarding for the weekend and she doesn't really like when he has to do that so maybe call a different kennel and if you can't find one then call me back ( not professional ) I said I couldn't find any other one with space. So she said well bring it in and show him and by this point she seemed annoyed by my questions and wanted me off the phone when I'm just trying to make sure my older diabetic husky is going to be well cared for (& obviously my youngest as well) I could just tell she was very annoyed but I didn't have a choice if I wanted to save the trip as planned. The more I thought about it though after booking- my feelings got more and more worried and I messaged her and said I'm going to change the plans to next weekend and I just want to cancel. In fact, when I texted I think I will actually go forth with rescheduling my trip because you don't like bothering your dad with any extra steps and it's made me worry too much about Nya, would it be okay to cancel and get a refund? Her response was : Sure!!! Yes I got my refund, but then she informs me she's going on another trip next weekend too so her dad is still running it. Definitely seemed as though she's ensuring I won't try to use her business because giving insulin to a dog who literally doesn't feel it and takes a whole ten seconds to complete is too complicated or inconvenient even when you're being paid $50 a day! My intuition was sending me red sirens and I couldn't ignore that. These are my babies and I feel you should provide assurance to the owners that they are in capable hands rather than rush them off the phone and tell me to only use them if I couldn't go somewhere else as a last resort so her dad doesn't have to deal with it. Take this however: I never used this kennel and Erin (& her dad) may be great, especially with zero "add on" pets, but as a mom you know when something isn't quite right and I feel I made the best decision for my babies.

    A Diamond In The Ruff - groomer - Updated May 2026

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