Friendly staff and excellent services. I've been a customer since 2020 and I'm always satisfied…read morewith my experience. The environment is very soothing; they offer refreshments like tea and sweets, the bathrooms are always pristine, and the massage rooms are set up nicely.

My friend and I were so excited to try this place because of the high reviews and limited places…read moreto select from in the area. We did the sauna and facials. Well needless to say, we will be on the hunt for a better spot- FOR SURE. Here's what our feedback was to the establishment since they asked, and I decided to share here in case it's helpful to anyone thinking about going here: "The overall experience was disappointing and did not meet the standards expected of a professional wellness or spa environment. The walk between buildings felt awkward and disjointed, and the areas where services were provided were visibly unclean. This immediately detracted from the sense of calm and comfort that clients typically seek when booking spa services. The sauna instructions were overly complicated and nonintuitive. Rather than supporting a seamless, stress-free experience, the setup required unnecessary effort and attention at a time when guests should be able to arrive, decompress, and enjoy the service. One of the facials was particularly concerning. The provider fell out of her chair during the session, left the room for approximately 15 minutes within the allotted service time, and complained openly about missing supplies that had not been ordered. Her presentation and behavior appeared impaired or otherwise not fully attentive, which was alarming in a setting where professionalism, focus, and client safety are expected. There were also sanitation concerns. Gloves were not worn during the sessions- in particular extractions & close facial work, which raised hygiene and safety questions. Given the nature of skincare treatments and direct contact with facial areas, adherence to clear sanitation protocols is critical. Both facials were performed below expected standards. Product application felt careless rather than intentional for both clients. Creams were applied in a manner that resulted in product entering the nostril area for both clients. In one instance, the technician had to awkwardly clean the inside of a nostril during the service, which was unexpected and uncomfortable (and something never experienced prior). In the other facial, cream entered the nostril and remained there throughout the session, creating concern about inhalation; the client ultimately had to clean it out herself after the session. This experience was distracting and far from relaxing. Additionally, massage and sculpting techniques reflected a noticeable lack of refinement and training, particularly for clients accustomed to higher-quality services. Overall, the experience lacked attentiveness, professionalism, cleanliness, and the level of care expected in a premium setting."

I received a gift certificate for a facial for a birthday present from my children. They did…read moreextensive research and chose Connie because she has the best reviews! And they are so well-deserved. My oxygen facial was amazing and my skin looked rejuvenated after Connie was done. She took her time and customized my treatment. Her spa was gorgeous and spotless. She is highly experienced and really knows what she is doing. I'm so glad my children found her.

If I could give 10 stars, I would! I just had the most incredible facial with Connie and my skin is…read moreliving its best life. From the moment I walked in, she made me feel relaxed, cared for, and like I was about to glow like Beyoncé under a spotlight. She's not only insanely knowledgeable, but she explained every step of the process -- from the customized products to the techniques -- so I knew exactly what was going on (and why my skin was saying "thank you"). Zero pressure, just pure care. The facial was a perfect mix of science, skincare, and spa-day bliss. I left with smooth, hydrated, radiant skin -- and honestly, a better mood. Can't wait to book my next one. If you've been thinking about it, this is your sign: do it. Your face will thank you.

Esthetics by Elle- Superb as usual! Her attention to detail, technique's and my personal needs are…read morealways at the upmost priority and executed with integrity! You're in great hands with Elle!

Elle is a legit phenom! I was terrified of getting waxed (you can guess where) for the first time…read moreand she made the entire experience extraordinarily pleasant. All of my girlfriends had nightmare experiences getting waxed at other places, which only added to my terror going in. Elle talked me through the whole process, set me up for success, and ensured I understood how to take care of my skin afterwards. It's clear that Elle is not only a master practitioner, but she cares deeply about her clients. After the waxing she gave my "honey pot" a full vajacial, and I left with products to take care of the area afterwards. Side note: her skin is FLAWLESS. I'm going to be seeing her for skin treatments (face this time). So happy to support someone with her talent, work ethic, and beautiful spirit. Go to see her immediately. You will be glad you did.

In a world filled with more than one dermatology office, choose another place to call up…read more No one ever answers the phone...BUT WAIT...They claim they'll call you back in one business day...HA! I waited a week before leaving a second message...and here I sit, and the end of the second, one business day, after leaving a second message...annnnnd no call back. So there won't be a third attempt at getting an appointment at this place. I'll take my business elsewhere.

TERRIBLE BUSINESS PRACTICES! They keep sending bills for services either not billed correctly (per…read moreour insurance) or things we do not owe for. We have called them MULTIPLE times and keep getting bills! Now collections notices! Read the other reviews, looks like this is a very common practice here! DO NOT BELIEVE ANY POSITIVE REVIEWS!

I been going here since 2019 for laser hair removal. Just so everyone knows it's not a permanent…read moresolution you need touch ups here and there. I had my first laser before had 8 sessions in Hawaii and their laser was extremely painful this was 2015 but the hair grew back super fast and maybe my hair growth cycle was different then. The laser at flawless is truly FLAWLESS! It's an amazing laser it's not painful and it gets the job done. When I first went there I didn't even need the full package but they told me to do it just to make sure I get the full results which I did! I think you need 9 session or 10 depending on your hair growth cycle and type. I was on birth control so I had way more hair growing and they told me it could be the hormones. Well it's still went away! I got touch ups here and there maybe 3 times every 1 year. Right now it's been a full year and I have not been to the clinic to get laser it's hardly any hair just a little at the top. Enough to only get one treatment for the whole year. I have also tried their laser facials but I will say do this during the winter I think I did mine during the summer with no sunscreen. Do this in the winter with sunscreen but my facial turned out really beautiful on me I would def do that again. It is a bit far from me but they have amazing service extremely professional. I wanted to wait to write a review but they deserved this review.

Highly recommend this place, easy to book appts! They let prices are also great ,the have…read morepromotions going on right now. The office is clean, staff are friendly and knowledgeable.

Kimberly is a true professional. I have been a patient of hers for many years and I would never go…read moreto anyone else. She knows exactly what fillers are needed to create a natural look.

Excellent from start to finish! Kim listens to what you look are are going for and then does it!…read moreSuper friendly and knowledgeable!!!!

I cannot recommend be spoke enough. It is a true gem in Washington DC. I've been coming here for…read morecustom facials and skin care treatments, and Adrienne and her team have completely changed my skin. My skin was dull, with uneven tone. After custom facials and a custom skin care routine, at 44. I am finally going make up free with confidence. Adrienne is a wealth of information and takes the time to explain skin beneath the surface. She is warm and greets you as if your family. I now see her monthly and she is worth every penny.

I've been coming to Bespoke for years and have seen 5 of the Estheticians, and have gotten 5 of the…read morefacials on their menu and tried their laser. I like how the cost includes tip. I appreciate that Adrienne is not only skilled at her craft but also socially aware.

My daughter really liked her haircut. I recommended to friends and family with a photo!read more

I love my hair. I asked for a full highlight and toner. That's what I got…read more However, I was told it would take 2 hours. It took 3 1/2 hours. Then, there was a $50 charge to blow dry my hair. I wasn't told that until I was paying. (Hadn't budgeted for that). I would've dried my hair at home. The chair was short, I am tall, my (very nice) hair dresser was shorter. So, I had to keep scooching down in the chair to get my hair done. I was aching after 3 1/2 hours. Finally, my (still very nice) hairdresser wanted to take photos of my hair. I was fine with this but I didn't really get a choice. Then, she was touching my face and the front of my neck. I wasn't asked if this was okay and I was uncomfortable. I love my hair. They did a great job. I don't think I would go back just because of the service aspect.

My annual visit is usually in my birthday month. I love this place and tell everyone. If you…read morelooking for relaxation, book here! If you looking for healthy skin, book here! If you looking for a clean and professional place that leaves you rejuvenated and informed about your skincare needs, book here! I have very sensitive skin and struggle finding the right products and terrified of putting just anything on my skin and especially my face, but here I know with confidence they will take care of me and do what they can to manage the sensitivity and redness. Thank you! I can't wait to be back!

Can't make enough good comments about this delightful spa!…read moreAmazing facials! And the fragrance of the spa will relax you immediately.

Love getting facials here! The products are top of the line and the ladies know what they are…read moredoing!

Amazing they were so professional. Wish I could be a regular patient. But every chance I'm in…read moreVirginia I will be a repeat customer!!!!!