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Thread Shenanigans

5.0 (1 review)
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4 months ago

Great place for Quilting services. In-house fabric selection fit my needs. Great consult towards getting your quilt completed- thank you .

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Mary Ann A.

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Sweet Home Quilting and Supplies

Sweet Home Quilting and Supplies

(5 reviews)

Everyone was friendly and so helpful We had about 17 women…read moreand they were gracious to all of us. Would definitely go back.

Well, I previously would have recommended this place. I got two missed phone calls and a voicemail…read morefrom them, asking to call back. I had a quilt bound way back in May 2025. I knew I didn't have anything that I was waiting on, so was suprised to be getting a call. The lady on the phone said that they had been audited, and the invoice from my quilt binding back in May showed that they hadn't charged me for the fabric I bought for the binding (?). They said I had a balance of $5 and some cents- I was in disbelief, that they would call me, the customer, MONTHS later, and ask for a payment of $5...... If their employee messed something up and didn't charge enough or didn't ring up the fabric....... that is NOT on the customer to rectify months later. Honestly I was so flabbergasted I did pay it- the person on the phone said she was "just doing her job" because she had been asked to call BY THE OWNER. So the owner thinks it's on the customer to pay an outstanding fee for an employee's mistake, again..... MONTHS later after the fact? She reiterated that they had been audited-- I mean...... bummer for them but again as the customer that is absolutely NOT my problem. And certainly it isn't my responsibility to rectify. Astounded that such a small business would even attempt to bother a customer about this months later. Such a sour taste in my mouth. There are multiple other quilting stores around, and I have had quilts bound and/or quilted at other places. I'll probably never go back because I can't even believe the audacity of a shop owner. They should have eaten the cost or taken it out of the employee's wages (whoever messed up). Anything would have been acceptable rather than bothering a customer months after the fact. This would never happen at a larger retail store- and I probably should have just refused altogether. If I had not been so shocked I probably would have. Would they come to my house and demand payment? The entire situation is so bizarre. Beware to customers across the board when this is how you're treated.

Thread Shenanigans - fabricstores - Updated May 2026

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