I hate having to post this , but I have been trying for 3 weeks for them to refund me back my membership , since they dont seem to care that my stays were crap. I have only stayed twice , but each time there has been a problem. This last one was Memorial weekend and I had scheduled to stay 3 days.. I get there and already some problems and also my fridge was not working and they couldnt do anything about it cause maintenance had left for the day so i had to fill my sink twice with ice to keep my food from going bad. I called the office several times and no one answered, I had to leave my cabin and go there twice, to get ice, I was told first thing in the morning they get in 730 and I would get a different fridge, again called several times and then again had to go to office and ask Again about the fridge, its now 1030 and the guy says OH they didnt come yet, UGH So he was like we will get them there , its now 12pm and still no fridge, one of the maintenance ladies came over takes a look at it and says yeah this one doesnt work. Thats why the people in the cabin moved over there. SO THEY KNEW IT WASNT WORKING. She apologizes its now almost 1pm and still no Fridge NOW I am pissed and tell them I am leaving cause whats the point , So I had to repack everything and mom and dogs, my mom mind you is disable and in wheelchair, While I was in the middle of packing the Guys show up with a Fridge, they was like so can I move it in, I said with a Tone.... REALLY.. I told him you can wait till I am done packing. So it took almost 7 days but I did get a full refund for this stay the only good thing out of this, But I have been trying since Memorial weekend to get Member Services to contact me or I contact them , to get my Membership fees back. For 3 weeks I have called every other day and been on hold at least 4 times a day for two hours each time with no answer then at 2 hour mark it disconnects me... So far I have spoken with May at Soledad and she can do is cancel my July 4th reservation, but she cant do anything about the Membership, I have used Facebook posting all this and they delete it, I have tried FB Messenger and again nothing , all they say is call Member Services.. I have spoken with Anna Maldonado Contact center Supervisor, and she says OH call member services, YET She was contacted to get a hold of me to help me with this... ALL I WANT IS MY MEMBERSHIP FEES BACK AND I WILL GO AWAY, BUT I WILL TELL YOU THIS DONT GO HERE.. read more

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Great place for camping local and enjoying summer and winter activities with friends. They Al's ways have stuff for families during the holidays -- getting all the kids involved and even the parents too! Summer is always great with the pool and activities read more

This place is a complete mess. Weeds, low trees, overgrown dry brush. The only nice area is the entrance area! The volleyball and tennis areas are in complete disarray! I felt uneasy allowing my son to walk to pool, bathroom or just to visit our family at another site! I visited this place as a lil girl in the early 80s and it was very well kept!!! This was not worth my drive and I did not feel safe. Sites are not assigned so people with tents can set up in a full hookup site! Despite the advertising of WiFi- there is none! The code they give you barely works and the access you get if you pay- which I did, does not work! What a disappointment and complete waste read more

I hate to admit but this place looks like a dump but they are trying. It just got so run down and letting people live here doesn't help. I pay my dues every year for like the past 20 years and it's sad that all they do is care about the dues and don't use much of it to maintain especially sad for this park cause it used to be their flagship premium Thousand Trails for So Cal. This was the reason my Mom and Dad joined. I hope they work on it and bring it back to a premium campground not a run down looking place with half the sites having no electric just fixing that alone will help. read more

Thousand Trails - This was across from us another not maintained rig. - Campgrounds Near Me - Acton, California

Canceled my membership a month ago but I'm still getting charged, why? Also when I call it seems that I'm bothering you guys, they just tell me to cancel it via email but no one reply to my emails and they still charged me. Horrible customer service. read more

I really enjoyed going. We stayed in one of the new cabins and it was great. Yes this place does look run down and has potential to be amazing but it's still a wonderful place to go glamping . Kids can ride their bikes and explore the outdoors for a couple of days read more

I'm suspecting these negative reviews come from competitor camp grounds down the canyon road this park is on. I do feel sorry for those other camp grounds as they were burned out by fire last year and are desperate for business. Ants? Never had an issue. Yes ants live outdoors. Yes piggy people leave food at campsites. Yes smart campers bring ant spray and make a perimeter around the site or RV. That was hard. Here's the truth. The staff is great there is plenty of grass and the place is indeed well kept. Period. I've been here 50 times over the past few years and yes there are areas that are not lush with foliage where it's not needed. It's in the desert people who complain HELLO! The pools are heated and amazingly clean. They do need to keep the kids out of the adult pool and peeing in it. Give it a try you be back over and over. Don't let angry tent campers steer you away. read more

I'm a new member at thousand Trails so disappointed with the service. I was charged 48.00 to make a reservation for one night forget trying to contact corporate and customer service another bunch of Bozos. I still stayed at The Acton location but left after a few hours ... 48.00 was never refunded wasted my money to become a member... my lost stupid me read more

We had the misfortune of staying here over the weekend while our house was in the process of closing. Its a complete mess! Half the sites have power, only some water/sewer. They should pay you to stay here. What a dump! read more

TERRIBLE customer service. We were meeting a friend at their campsite and when we go to the front desk all they do is push for you to buy their $475 membership. We were told our friend would have to come to the front to tell them we could come back. But there is no service so we couldnt text or call them. They also told us we couldn't walk back to get them, and that they themselves couldn't send one of the 6 or more employees just standing around in the welcome center, nor would the manager allow them to radio anyone at the pool where they told us they were at. All of this information was delivered in an extremely rude and snotty manner. All they did was try to push the membership on us. We were interested in it until it became clear they don't care about customers at all. And who is going to pay almost $500 just to join the campsite they already were a part of? Furthermore, the campgrounds didn't even look very nice or well maintained from what we could see. And the traintrack is less than 10 feet from some camping spots (that we could see from the road). Don't waste your time or money on such terrible services. We love our national park pass and the customer service is a million times better. read more

I was a TT member for over a year. I spent nearly $14,000 on my membership here. I spent hundreds of nights in this park. As covid was coming to a close, the park- with no notification- changed ingress and egress patterns. The park also, with no notice to established guests, experienced a sudden influx of guests, causing traffic congestion. This makes life difficult on ANYONE taking diuretic medication. The park subsequently cancelled my membership for exceeding the 5 mph speed limit, and as they had financed the 13+K, destroyed my credit without review. My side of the dispute was NEVER SOUGHT. The 4K I had already paid? It is lost. And I have no recourse. Think 4 times before buying a membership here. Get their promos and use the place.for free all you want; don't spend your hard earned cash here. read more

Terrible customer service! Giving campers no notice to get out of the park and making up lies to take away their memberships! Just plain criminal! Stay away from this park! read more

Thousand Trails is BAD. This is a bad deal financially. They offered no flexibility w covid. We bought membership then covid arrived. No camping after that. No extra time given. We missed the whole year of camping. Also you can be on hold for an hour to get customer service. Good luck. read more

This park is extremely run down and requires major maintenance and upgrades. They recently upgraded the "Welcome Center", but have done absolutely nothing with the rest of the park. They want everyone to visit the "Welcome Center", so they've blocked off the main entrance to the park and force everyone to drive through the parking lot then circle back onto the road to get to the gate to enter the park. If you're checking in you have to leave your RV parked in the middle of the road (there's no RV parking in the parking lot) and get out and walk on foot into the "Welcome Center" to check in instead of just pulling up to the gate and not having to get out of your RV like you use to be able to do. "K Section" one of the largest (if not -the- largest) section in the campground has been closed for several months due to electrical issues. It was said that the section would reopen by the first of the year, but it's now mid-January and they haven't even started repairs. Since K Section is closed, everyone is crammed into the other sections so it's very crowded. The bridge connecting the park to M, N, and Q sections was washed out many years ago and still has not been fixed. To access these sections you must exit the park and drive around the outside of the park and go through a gate that's often left open without any kind of security, allowing anyone to come in. All the buildings appear extremely run down.. I don't think it's ever been updated. Staff is very friendly and nice though, so I guess they've got that going for them, read more

This camp ground is absolutely horrible. They "gave" away my dogs they did not follow state law on the welfare of animals. I have since tracked down my dogs but they gave them away and lied to me about what happened to them. Management lied every step of the way and I was told hey have no policies or procedures in regards to the welfare of animals. Their "security guard" sat and watched my dogs get tied to a tree in the 110 degree heat with no shade and then lied to my face about my animals. Management (ken) was rude and lied again and again about what happened and didn't follow state law by calling animal control. They think they are above the law!!!!! They are absolutely horrendous and negligent. DO NOT GOVE THEM YOUR BUSINESS read more

My guy and I are new to the full time RV life style. While researching trailers I heard of Thousand Trails and the concept seemed too good to be true. You pay $600 a year for the base membership (what we have) and you basically get a year of camping with full hookup Rv sites. I went to the Acton campsite to check it out for myself, I meet Judy and she gave us a tour. The property location is GORGEOUS! It's a dessert oasis and the property is massive. As soon as we got a rig we signed up. It's been about 2 months now and we couldn't be happier with Thousand Trails. It's so peaceful and picturesque. All of our neighbors have been lovely and the staff has been friendly and provide excellent customer service. They have security that patrol and are at the gates, they are pretty serious, but it makes us feel safe. LOVE this place and if you're thinking about joining Thousand Trails, just do it! It's an unbelievable bargain. read more

It saddens me to see how much it has changed and not for the better. The Maintenance staff is Absolutely Amazing. They are kind and friendly. Unfortunately I can NOT say that about all the staff. They have a front end "Manager" whom takes the label "Manager" to the head and treats others very unkindly. He speaks as if you are the spit out gum on the bottom of his shoes. He lies straight to your face and when things are recalled to him as he stated he throws a tantrum like a two year old and stomps away instead of helping you. It hurts that everyone is trying to survive through a pandemic and he has no problem NOT having a heart and showing compassion. The trees are dead and breaking. Half of the time there is no power no water and no sewer yet they still ask for your fees as if you were using all. You treat your campsite as if it were Home... you clean it up nicer than them and yet still treated like crap. Very sad and disappointed in Brian "The Manager" read more

If you have a young family or like to go to be before midnight or sleep through the night, or if you don't like ants...then please do yourself a favor and find another park. There are loud train horns through the night, constant ant problems with no help from the rangers and people blaring music until midnight with the Rangers doing nothing about it. We tried everything to stay for our full 7 days, but ended up leaving after 3. It is just not a great option for people like me. read more

Don't even bother. Just save your money. They don't maintain their grounds and the park is overrun by ants.

I really wish I could give zero stars but....... Ok for those wishing to visit as a day park and use the pools and park this place gets two stars. If your here as a thousand trails member or are using the RV facilities then this place gets zero stars. We stayed for three nights. Among the gory details we had a short interaction with a staff member on a evening walk with our dogs. Within 15 minutes a supervisor tracks us down and tells us we are not allowed to yell and cuss at the help. What are you talking about we asked. Yup the staff was a drama queen, unbelievable. Now back to the RV park. Dry unkept, trashed and run down. Not a blade of grass. Staff blamed the drought but the day park had HUGE puddles in amongst the green grass. Real sad years ago this was a cool place. read more

Kinda run down place with homeless like people living in trailers. This could be a great park if the management would start informing the rules. This is not a place I would bring children. read more

Thousand Trails is owned by Sam Zell, "the gravedancer" a liquidator who buys struggling companies, slashes the staff in half while still demanding full production. Please pray for Sam Zell! He really needs God.Wickepedia defines gravedancing" to hurt and/or malign those less fortunate". And his whole west coast management team are gravedancing protégés! For four and a half years I faithfully paid. Never caused any trouble. Even with the us- against- them atmosphere they have so successfully created. Trying on purpose to discourage members from coming. They are understaffed so fewer people means less work. Now they are blatantly refusing day passes to members. Disregarding their contracts! At one time they began confiscating driver's licenses for the duration of the members stay! Finally, someone got a sheriff out there and stopped it. They cancelled my membership predicated on a lie during their faked emergency evacuation. On Halloween no less! After paying for years! I had just one and a half years to go before being bought in, and only paying dues for the rest of my life. They stopped taking my money, and then reported an unpaid loan to the credit agencies! Trying to hurt my credit to boot! Don't ever become a member! Their maintenance is really bad too, dirty water. Taking showers there gave me an ear infection. Both pools turned green last summer. Yuk! read more

Three times we got one day notice needed to move campsite because of construction they knew was going to happen. It's 110 degrees but at 3:30pm we get our notice while BBQ our dinner we need to move tomorrow. They knew for several months they were remodeling the bathroom. With outhouses next to the bathroom for mouths but they knock on my door at 3:30 and told us we have to move by tomorrow afternoon no later. It's hundred Ten Degrees do they care no or we can lose our membership. Is this a well mannered park. I have a bad heart I had a heart attack a few months ago. I need to pay someone for help to move and need to call ahead not now. They so many spaces with no electric or very bad maybe they can work on that not a bathroom that take forever. Brain the manger should get out of his air-conditioned office "HAHA" and look at how bad this park is manage. The only they get one star is the workers read more

Very sad to post this review. This used to be our family getaway. Unfortunately we will not be returning. We stood over the Memorial Day weekend. It's so run down. You would think post pandemic they had plenty of time to get it together and fix up whatever needed fixing. The pool area was so run down. Grass full of weeds. Place is a serious dump. They no longer have the convenient store. The windows were all shattered... this place is not worth a membership. Oh and I guess there was some graffiti in the men's restroom near our camp site. Which is dumb and people should grow up and not be doing that. But why punish everyone for it. There's still kids that need to use the bathroom. Management locked up restroom for the entire day. We had to drive the boys to the other one. Which is not fair. Also there were teenage girls smoking in the restroom. Not cool. Trailer trash if you ask me. Little girl got offended for being told not to smoke in the restroom especially if kids are present. Yeah. Just take your business elsewhere. This was definitely not worth the time and or money spent to go camping here. read more

I don't own a rv we just like to go there to bbq ,swim ,walk in the stream relax enjoy ourselves .. I have been several times even brought my classic car to there car show .. first they started having management troubles ,then they started letting the place run down, then they changed a lot of rules they made the car clubs mad and they left and now you have to buy a membership for several hundreds just to picnic there one day !!!!! well looks like they just made me a KOA customer !!!!!!!!!!!!! read more

staff was completely rude, unhelpful and unprofessional. we asked several staff about the grounds and none of them seemed to know where anything was at, we basically had to go find all of the areas on our own in the dark. Most of the amenities seem like they havent been cared for in years the "mini golf" area is so run down that the little kids use it as a playground instead of a mini golf area, the cabin itself had one of the railings falling off with a bunch of screws sticking out for anyone one of us to accidentally stab ourselves with, and the basketball/ tennis courts had a bunch of trash and glass on the ground which is super dangerous considering that most of the us were wearing sandals/slides. when we asked about the basketball courts and if they had any street lights to shed some light on the court at night we were responded with "well you came here to camp not to play basketball" which is completely unprofessional, if there's 2 basketball courts located on the grounds then there's no reason why shouldn't we be able to use them or be questioned about what we do on OUR stay here. the day of our check out the person that signed for the cabin didn't realize that our check out time was at 11 am, around 1 pm we got yelled at by 2 housekeepers threatening us that we had to leave immediately or we would get charged for an extra night. we completely understood that we made a mistake with the check out time but the housekeepers completely attacked us from the beginning without warning. we ended up rushing to take all of our stuff in a span about 5 minutes to still have the housekeepers roll back up on their cart yelling why we weren't done taking our stuff out and before we could tell them that we were in fact finished they sped away again just to come back within a minute and threatened us again that our reservation will be flagged for not complying with the check out time even after we had taken responsibility for our mistake and tried to apologize multiple times. they finally ended taking all of the linen out and did their "cleaning" that consisted of probably less than 5 minutes which doesn't seem very sanitary considering we are still in a pandemic. THEN to top it all off when we went to give the keys back to the office they refused and insisted that we were going to pay for another night even though the housekeepers had just kicked us out and scolded us. we agreed to paying the extra night because of our misunderstanding but there was no reason why we got attacked the way we did especially considering the fact that we paid to be there. And since the housekeepers had decided to take out all the linen from the cabin we asked politely to get a new set since we were paying for another night by force, they agreed, but after an hour and a half of waiting for our cabin to get fixed up again they came and just dropped the bag of blankets on the doorsteps like if it was trash and refused to put them back on themselves EVEN though we were paying for that night and it was their fault for taking them off in the first place. I would not recommend this place to anyone and wouldn't wish for anyone else to go through what we did since all we just wanted a getaway from all the chaos that COVID-19 has impacted on our family especially for my mother and father that are nurses, we all wanted them to have a nice relaxed trip but they ended up more stressed than they already were. Very disappointed and disgusted with this place. Would give 0 stars if I could. read more

Our Family invited us and wow! What Amazing Customer Service from Lisa Tedrow She went above and beyond. Can't wait to enjoy family fun and get 5 Star Service from Lisa and her Staff. Thank you Thousand Trails. read more

What Thousand Trails tells you is that their locations are 'first come first serve', what they don't tell you is that if the campground (the section which has full hooks-up is filled) you will be directed to the part of the campground which does not have full hook ups. Their rationale is that if they have 200 total spots they can reserve all two hundred spots. What they don't tell you is if they only have room for 100 spots which have full hook-ups when that area fills up you will be directed to the least desirable part of the camp which does not have full hook-ups. When we signed up we were under the understanding that that we could make reservations with the assurance that we would have full hook-ups. This policy is obviously designed to get as many reservations booked as possible--even if it means misleading the consumer. Consequently, there is no financial incentive for them to do the right thing. Let me explain, if they have, for example, 200 spots (one hundred with full hook-ups and 100 hundred without full hook-ups) they should take reservations for the hundred (so that you know that you have a spot with full hook-ups when you arrive) and be told (at the time you make the reservation) that those spots are gone so that you can decide if you want to stay at that campground or not. But this would mean putting the consumer over profits. There is also one more problem that I have with Thousand Trails: Their refund policy includes only thirty days. They know that many people cannot take off for their trip immediately and are often gone for a couple of weeks. Consequently, they know that most people will not qualify for a refund. Once again, it would be very easy to fix this by saying that the refund is good up to and including their first visit. This way the customer could try it out and see if they if are getting all the services that they were promised. Conclusion, I did not pay all this money to stay in the #@%!-hole section of the campground without full hook-ups. Unless Thousand Trails changes its policy of reserving spots I will not be renewing my subscription. read more

WORST CUSTOMER SERVICE EXPERIENCE EVER. I booked 3 cabins for 3 nights. I specified that I would like to have the cabins close together. I called 4 times to make sure that they would be close together. Each time, I was told that they had booked my cabins to be in the same area. When I checked in, 2 of my cabins were next to each other and the other one was a 10 MINUTE WALK/15 MINUTE DRIVE away. Eventually I gave in and decided that I would just have to drive back and forth. I get to the cabin that is separate from the others, and it's clean and looks relatively stocked up with supplies (shampoo, trash bags). Then I get to the other cabins, which are dirty and old. They did not have any supplies and had the most uncomfortable beds, as opposed to the other cabin with new beds! Then the dumb rangers come and yell at me for having my cars parked in front of my cabin! The rule is two cars per cabin. I HAD TWO CABINS AND THREE CARS PARKED IN FRONT OF THEM. The rangers don't do anything useful like tell people to stop BLASTING THEIR MUSIC AT 2:00 AM. When I went to the "FAMILY CENTER" (which is really just a muggy room that is completely filthy), I decided to take a walk on the grounds behind the center. Those grounds were absolutely disgusting. Trash everywhere. There is basically nothing to do. I HATE THIS PLACE WITH A PASSION! read more

These negative reviews are not representative of this park. We love this park and upgraded to the Elite membership with Judy. The staff has always been amazing to us, the park is huge, the family pool is huge and the adult pool is heated with a hot tub. There are plenty of 20-50amp spots and plenty sewage spots including dump stations. It's got pretty much everything you'd need in a RV park. Yes the train track is close to a lot of spots, that's not the park employees fault and isn't fair to complain like it is. There are plenty of further spots that are always open in the Q section where you can barely hear the train. People complaining about no grass? Please, first of all it's the desert in Southern California so I don't know what you expect. Plus there are some sections in the park that are always shady and green. Ants? What an insane thing to complain about in a campground. Ants live outside, get over it. There's nothing the park can do about animals and insects that naturally live here. If you're going to camp you have to accept nature as it is. Overall the park and staff are great, anyone who has an issue with this park has their expectations set way too high for a campground. read more

Sad policy's this company has .Due to difficulties I got behind on my membership payments so I was locked out of any membership benefits within the first month, as expected. But they continue to send me bills month after month and then a attempt of collections. While talking with customer service and trying to come to a financial agreement, I asked why is it that I need to pay full price when management completely took away all my membership benefits. Well the answer I got was " don't be late and you won't get denied membership benefits ".So after that enlightenment I attempted to cancel my services so the charges to a campground that I couldn't enter would stop and they said you need to bring your account to good standing before you do that . Well my next question couldn't be answered and it was how long is thousand trails gona financially put me in the hole till they stop charging me a monthly bill for a camp I'm NOT allowed to enter!!!!!!! So before u sign that contract READ the cancellation policy real good because it reminds me of Bally gym's some time ago and the controversy they had . I love the camp just dislike the financial policy.Members be aware read more