This was genuinely one of the worst medical experiences my mother and I have ever had…read more
From the moment we walked in, the entire office felt cold, dismissive, and incredibly rude. The receptionist and assistant were both abrasive and unwelcoming, but the dermatologist herself was by far the worst part of the experience. (Dr. Martha Hickmann)
During the exam, she SCRATCHED my mother's irritated skin with her bare fingernails while examining the area. Not only was this incredibly uncomfortable, but it also felt completely unsanitary and unprofessional. There was no warning, no gentleness, and no respect for basic bedside manner.
Her overall attitude throughout the appointment was shockingly condescending. Every question we asked was met with snarky, dismissive responses as if we were stupid for asking normal medical questions. When my mother asked about potential scarring from a procedure, the doctor sarcastically replied, "Every surgical procedure causes a scar," in a tone that was clearly meant to belittle rather than educate. Instead of offering reassurance or a thoughtful explanation, she acted irritated that she even had to answer.
The entire appointment felt rushed and careless. Rather than explaining anything clearly or showing confidence and expertise, she seemed to just throw random possibilities around without much insight or certainty. It genuinely felt like guessing rather than informed medical care.
What made the experience even worse was how physically invasive and disrespectful she was. She repeatedly put her hands on people without asking, handled irritated skin aggressively, and showed absolutely no awareness of patient comfort whatsoever.
There is a massive difference between being direct and being rude, and this office crossed that line repeatedly. We left feeling uncomfortable, dismissed, and honestly upset by how unnecessarily demeaning the entire interaction was.
I would absolutely never recommend this dermatologist or this office to anyone looking for compassionate, professional, or respectful care. The entire experience was awful from start to finish.