1. Thompson Truck Group

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    Chattanooga, TN

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    Thompson Truck Group

    4.0 (1 review)
    Closed • 6:00 am - 6:00 pm

    Services - Thompson Truck Group

    Commercial truck repair

    RV repair

    Commercial truck dealers

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    2 months ago

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    Worldwide Equipment - Chattanooga

    Worldwide Equipment - Chattanooga

    (4 reviews)

    I was in need of a Straight truck with a big box, minimum opening of 100 by 100. Junior Bloodworth,…read morethe salesmen sent pictures with him measuring 101 by 102. We had phone conversations about the rear opening, it had to fit a customer's piece that is 96 by 96 so it's imperative the rear opening is larger than the standard 94 x 97. Long Story short, I prepaid for the truck, flew my driver down who never measured the rear of the truck like i asked. Drives back to CT, the truck is the standard 94 x 97 opening. I guess it's on me for trusting Junior wasn't a liar and that my driver did as i asked. Oh well, after 32 years in business I should have learned not to trust people.

    We bought a 2009 Volvo 780 here. Happy with the sales process and the price. The shop is a bit…read moreslow and not great on communication, they have not called us once in three service visits to update us. We had an a/c problem in the first week. Even though we bought the truck "as is" they fixed the a/c and charged us only for the parts. It was about $1,700 in labor. I feel like I should rate higher but the fact is, after three service visits for a constant regen problem, I have now taken the truck to another dealer where I will have to pay again for the service instead of getting these guys to do it for "free" So far, their "free" service has cost me over $14,000 in revenue edit* 110 days after purchase the truck died and needs a complete rebuild. Not really blaming the dealer but it is suspicious that the oil was changed when we bought the truck. First thing most buyers want is an oil sample. Should have been a big red flag. In the first 110 days this truck was in the shop for 30 days. not a good ratio. Just had a VP at their corporate office tell me that a promise made by the General Manager means nothing if they did not put it in writing. Avoid this company.

    MHC Kenworth - Chattanooga - MHC Kenworth the #1 service center I have worked with on my t-680 Kenworth

    MHC Kenworth - Chattanooga

    (3 reviews)

    Keith and Matt were incredibly helpful. We were stuck at a truck stop in Charleston. They not…read moreonly searched and found difficult parts to acquire, but they arranged to have them delivered to our location. We can't thank them enough! Fantastic customer service! Anytime we're in the area, they will be our go-to.

    I have owned 2 new T-680 Kenworth trucks. As I travel the US one of the most frustrating prospects…read moreis having any service work done. From the West coast to the East the answer is always the same, two or more days to get work done. They are generally completely non-emphathetic to my needs as an owner operator. My experiences at mostly all service centers have been tumultuous at best. As I started my week feeling less than positive and apprehensive that I would get a serious engine code resolved in a reasonable time. I finally meet a service team willing and able to resolve my issues and get me back on the road. The meeting started out troubling where I almost turned around and left. But having no place else to get warranty work done on my new truck I had no choice but to appeal to my needs. Once Gary the service manager came into the discussion I felt there was a chance I could get the work needed. I explained my position and other reviews on social platforms I had read and explained I did not want a repeat of any of that. Gary assured me that my concerns of work and professionalism would be his goal and his team to provide outstanding results. True to his word, the many engine code issues, leaky windshield, even greasing my fifth-wheel plate was done in a timely efficient manner. Gary was able to restore my faith in this one truck center and provide the world class services you would expect when owning a truck of this class. Kenworth the world's best. Thank you Gary and the MHC Team

    Thompson Truck Group - truckrepair - Updated October 2026

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