My man Ace! Excellent work great customer service and attention to detail. He made sure I was…read morecomfortable with the diagnostic and kept me updated along the process. I am very satisfied with the work and highly recommend.

The worst place to do service. I have never seen unprofessionalism and pricing that doesn't not…read moremake any sense. It is like they are looking forward to take advantage of you. I took my semi for a pm service that cost $500 I got out with a bill that is $7000. They changed the DEF filter and put the truck outside to regen with no supervision. I came and I saw my truck was smoking everywhere, I had to shut it down. The radiator was blown, and they still had the nerve to not take any responsibility for it. Friendly advice, look for someone who is honest to do your job and go there if you would like get ripped off

I took my truck in to get a p.m. they grease the front end took off the front quarter bumpers…read more Bought some wipers went to put them on touched quarter bumper and it fell on the ground had to have them come reinstall it. 1500 miles later my other side fell off and lost it. Took it to gator to get replaced and they wanted to charge me because they didn't do their job right. my inverter went off every day and a half. They said it was the drivers fault. I couldn't change where the fan went to. only came out the vents they fixed it took the driver side panel off. Did not replace the cover for the screw on the dash because they broke it and broke one of my vents and electrical taped it back on. for $225 an hour I expect red carpet you can sit 4+ hours for a PM even if you have an appointment. I definitely would not recommend this dealer.

Terrible experience!! Great service when we were buying but absolutely zero customer service to get…read morethe truck ready for us to pick it up! EVERY latch is broken rendering the cabinets unusable. Can't open them at all. Freezer door is broken. Front bumper wasn't painted to match the rest of the truck. Truck wasn't cleaned out. Trash throughout. Zero assistance to show us the bunk functionality. Good thing there's YouTube! Contacted the dealer who's response was "bring it back"!! WTF??? We live 4 hours away! Should have told us to get them fixed and send them the bill!!! If I could give ZERO STARS I would!!!

I travel from Cincinnati to have my truck worked on here . I have had nearly 30,000 $ worth of work…read moredone here and it is all done quickly and professionally. I deal with the night crew mostly Miss Tara will get you checked in and Mat is the engine specialist Ross is my mechanic and their electrical specialist. If you need a shop that will get you in TODAY and out tomorrow this is it ! So many thanks i must give to them for all the hard work and dedication they have given me to keep me rolling .

Got here for a wheel seal and set if brakes around 3ish got parts 6:30 it's now almost 10 and truck…read morestill isn't done wouldn't stop here again for anything!

After 14 months of trying to get my diesel pusher motorhome fixed at various Freightliner dealers…read morearound the country, the service department found the problem right away. The "big boys" in Nashville, TN had it 3 weeks and could find nothing. There's something to be said for these mechanics that have hometown pride. All my service work will be done at Don's in the future.

From the owner: We are proud to be your local Ford dealer and meet your service, new car sales and used car sales…read moreneeds!

Thank you for answering the (service) phone 30 minutes before closing on a Saturday! Thank you for…read morestaying open until I got there and holding a tech to see if it was a quick fix. (It wasn't). While the part wasn't in stock, it was available overnight once ordered on Monday. Thank you for being a Freightliner Oasis Center with an RV electrical hookup for us full-timers so we could keep the AC and refrig on. (RV electric hookups are in the southeast corner). Great driver's lounge. Thank you to the whole team for getting us quickly back on our RV adventure...

Have used Dubuque Truck Country several times in the past 2 years for my RV (Winnebago Motorhome)…read more Fair pricing, quick with service and very comfortable drivers lounge upstairs. First time used them was for a flat tire on my rear axel right in front of their place. Quickly got our spare on and on our way again. All other services via appointments. Most recent was for a DOT Inspection- pre-buy on a pusher.

Waited almost 3 weeks for an update on a truck our company needed fixed, was told every time I…read morecalled that they were waiting on our end to approve the 3 estimates they submitted, come to find out nothing was ever submitted in the first place. Also, called to find out what they found wrong with the same truck the day I took it in and heard the guy in the background say "if they want it done faster they can take it somewhere else" which is exactly what we will be doing now. Awful service from such a large company. 0/10 do not recommend. Truck Country or Drive line would be my recommendations 100 times over before this company.

This is absolutely the worst mechanic I have ever used. I brought my truck in to fix a leaking…read morecoolant line, and decided to get the transmission fluid flushed as well since it needed to be done. I picked up my truck and drove it 5 miles to harbor freight. I came out of the store and walked up to the passenger side, where I could see my coolant reservoir, which was bone dry. I called, they told me they put 2 gallons of coolant in and it should be full. I said it wasn't, they tried to give me a hard time, but agreed to look at it. I took it back, they looked at it (without me there), said that there must have been "a big air bubble that swallowed up the coolant." They put more in. Fine. Then, after a few days I noticed a leak under the transmission. I took it to another mechanic, who said that the person who did the transmission fluid flush tightened the drain pan too much and damaged the gasket. I took the truck back in, they said they would look at it and give me a call. They never called. I called back several hours later and the person on the phone told me it was ready to pick up. I asked what they did to it, since no one told me what they found or what they were going to do. They told me that "the bolts were under-torqued, so we retorqued them and drove it to make sure it's not leaking." Great. I go to pick it up, wait for the guy at the counter (while other employees at the desk did not acknowledge me at all). He told me "the key is in your truck and you're good to go." I went to my truck, opened the door, and found a giant chunk of metal sitting on the floor of my cab. I assumed someone accidentally set it there when they got distracted, and went back into the store to tell them. The mechanic said it was a chunk of my leaf spring which was broken. I said "were you going to tell me it was broken?" To which the guy at the desk said with an attitude "I didn't know. If I'd known I would've told you." I left, and to add insult to injury the gas gauge on my truck, which had been just below half when I dropped it off, was bottomed out, below E. I don't expect my truck to be filled up at the mechanic, but I also don't expect them to burn over 75 miles worth of fuel while I leave it there. I also expect that if there's no gas left to be told that I might want to fill it up as soon as humanely possible. These people are terrible mechanics, terrible business people, and overall the worst experience I have ever had at any business I have used in my life. I will never use them again, and neither should you.

It would be hard to recommend a business that states on their website that they were established in…read more2000 when it in fact was not established until 2020 by 2 guys and an investor. None of whom are related. The investor is also not related to the other current owner therefore it's not and has never been a family owned business. Michelle has about 3 1/2 years of experience of being the office manager she has no experience of running a truck/trailer repair shop or knowledge of how performing repairs. There are no current employees who are expert certified in any type of diesel engine repair. The current owners have rehired an employee as a 24/7 mobile repair/mechanic that had previously stolen from the company to work on your truck/trailer. Big Rig Truck and Trailer has no fleet to deliver your cargo. Big Rig owns IDS who is contracted to Quaker Oats only. That fleet cannot transport anyone else's cargo. The trailer side has 1 trailer mechanic with 30 years of experience the rest of the trailer mechanics combined have about 5 years experience. Big Rig Truck and Trailer is not a business with expertise in diesel engine repair or trailer repair. They are not trustworthy as they prove this with the blatant lies they put on their website.

From the owner: Family-Owned, Family-Operated, Locally-Owned, Locally-Operated, Trucking, Truck Repair, Trailer…read moreRepair