1. Thompson Peak Internal Medicine

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Phoenix, AZ

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Thompson Peak Internal Medicine

2.3 (3 reviews)

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One Medical Primary Care Clinic - Kierland Commons

One Medical Primary Care Clinic - Kierland Commons

3.4(37 reviews)
1.9 mi

Dr Richie Excellent doctor who cares a lot how…read more your feeling and listens to you and your situation best doctor ever and in Arizona thank you Dr Richie your the best totally awesome.Thx again.

If you value your time, look elsewhere…read more I've been a loyal One Medical patient since this location first opened, and for years, it was truly exceptional. Dr. Jones is a fantastic physician--attentive, thoughtful, and genuinely cares about his patients. Unfortunately, the rest of the operation has completely fallen apart over the past year, and the experience no longer reflects the high standard of care that once defined this office. The administrative side has become a mess. On multiple occasions, I've arrived for appointments--lab visits and provider visits alike--only to find that staff weren't even on site. No phone call or text to notify me that the appointment needed to be rescheduled. This has happened three times in six months. Between taking time off work, arranging childcare, and driving across town, it's incredibly frustrating and a huge waste of time. What used to feel like a concierge-level practice now feels like an afterthought. The lack of respect for patients' time and the repeated scheduling failures make it impossible to rely on this office for consistent care. I don't know if it's a management issue or fallout from the Amazon acquisition, but either way, this location no longer delivers the quality or professionalism that patients deserve. **update: you will see response below from OneMedical. This is a perfect example of this going downhill. They have all the info they need - why am I wasting MORE of my time regurgitating it to their email inbox. Just acknowledge that you have fallen apart and fix it. My family is leaving the practice - but maybe you can Do better for future patients. **

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One Medical Primary Care Clinic - Kierland Commons
One Medical Primary Care Clinic - Kierland Commons - Always a comfortable wait- never long

Always a comfortable wait- never long

One Medical Primary Care Clinic - Kierland Commons

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Thompson Peak Internal Medicine - internalmed - Updated October 2026

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